I visited The Painted Pen in Buckhead and valet parked. When I got home I noticed a dent in my trunk that wasn't there prior to an Eagle Parking employee driving my vehicle. I immediately called The Painted Pen and they gave the phone number of who to contact. When the owner returned my called he was very apologetic and told me what the process would be to file a claim. After filing the claim and providing pictures of the damage and proof of leaving the dealership, I had to followup to see where they were in the process. Needless to say, I was told to have my insurance carrier contact Eagle Parking and once they finally reached someone, they stated that they could not prove that they caused the damage because there are no cameras where they park the cars! My advice to you is to always walk around your vehicle with the employee before they drive off to valet park your car and to do the same thing when you return to get your vehicle.
Posted: 5/22/2015 • Link to this review
I have always had a good experience with Eagle Parking. I am a frequent visitor at Spa Sydell and the are the choice parking providers for the spa. I have found the company to be responsible with above average services.
Posted: 8/22/2013 • Last edited: 8/25/2013 • Link to this review
We used the valet services 6/23, when the valet returned our car there was a dent in the passenger front fender and door, to the point the door would not open. The valet agreed it was not there when we arrived and gave us the manager's number to call on Mon. Of course the manager is saying now it's not their responsibility. If you do come across this company, check your car before and after. If damage occurs, have them call manager on duty to come to the scene and don't leave without an incident form or police report. Do NOT believe that the company will do the right thing because they will not. We tried to be reasonable when dealing with the situation and now they are trying to screw us over. Their website talks about customer service, I'm not sure they even know what that is!!!
Posted: 6/27/2012 • Link to this review