We've been coming in to paint since my kids were toddlers. Staff is helpful and painting is so fun! I've been once for Ladies Night, too. We got to bring food and wine and had a great time!
Posted: 2/25/2011 • Link to this review
I always paint with my grandchildren here. They look forward to an outing to paint with me at "the pottery place". I have plates with their handprints on them, Christmas ornaments and even little figurines that I cherish. The staff remembers us each time we come in, which is nice, too.
Posted: 2/25/2011 • Link to this review
Horrible experience. Horrible set up for a birthday party and the owner needs to take a class on manners and treating customers. She was rude to the children and the adults. The shocker of all of it is she has you sign a contract and you are forced to pay a 10% tip, even though you do everything as in help assist, serve food, pass out presents and even clean up after yourself. But the most shocking thing I have ever heard that she does, she charges you for any adult who stays with their child for the party. Thats right, any adult who stays and is there assisting, not doing anything but taking up space, is charged for...well you got it...taking up space. I have never heard of any such thing, until the day after our party she did it to someone else I know and she didnt stand for it like I did. There are too many places close by you can go for wonderful service and just plain manners when you are paying your hard earned money to celebrate your childs birthday. Dont let this place take away that celebration learn from my mistake!
Posted: 2/15/2011 • Link to this review
Dontsweatit: As the owner, I always appreciate feedback, negative or positive as it will help me improve our business and customer service practices. I would have preferred that you addressed your concerns to me personally, but since the public forum has been opened by you, I will try to tactfully respond to your complaints here because I want any current or potential customer to know that the experience you have described is not what I, my staff or other customers in the studio witnessed or would have condoned the day of your child's party. Regarding the party reservation form (contract) that you chose to sign and not read minutes prior to your party, even though we attempted to get you to read and sign it several times in the weeks prior: 1) You can opt out of tipping your paint hostess prior to final check out, as it does state, in bold, on the form. 2) Our additional adult clause is meant for your child's enjoyment and benefit as well as you and your family. It also helps your paint hostess, who is dedicated to your party, do her job. When we have more adults standing in between tables than seated children who are painting, it makes it extremely hard for us to help the children invited to the party. 3) Under no circumstances was any staff or myself rude to any child or adult at your event. If my staff were rude to anyone or failed to do any of the tasks required of them at a party (assist, help pass out food, clean up, make a list of guests/gifts for you, etc.), this would be grounds for termination. As I was there to witness their performance, I am confident there was no lack of service on their part. 4) Regarding your friend who had a party a day later, she conversed with me and my staff several times before her event so that we could accommodate her specific needs for her child's party. I disagree that she "didn't stand for it" as you stated because she did read her reservation form and we made exceptions, as needed, to accommodate her group prior to her event. As respectfully as I can say this, I feel you are angry because, even though we tried to get you to come in the weeks prior to your party, you never made it to the store to actually see the space available for seated painters and standing room for additional adults, nor did you read your reservation form before signing. We routinely book parties over the phone, but it is our policy to strongly encourage a parent to read the reservation form, make sure you are aware of our space accommodations and what our guidelines and policies are prior to your event. I know that we were not rude, without manners or mistreated you, your child or any of your guests in any way. You have helped myself and my staff be aware that we can no longer allow blind party reservations, and for that, we sincerely thank you. Regarding a comment you posted in another forum, your party total was $200.32 (covering projects, balloons, sales tax, gratuity and a reduced adult fee), not the $282 you stated.