Displaying 16-30 of 53
After submitting an email contact request, I received a very prompt call back and got an appointment to meet my schedule. Ken was on time and did a great job. He diagnosed the problem in 10 minutes and instead of replacing the entire control board, he was able to repair it saving me a few hundred dollars and time. He had the dishwasher up and running in less than 1 hour. I appreciate his professionalism and honesty. I feel very confident recommending his services!
Posted: 5/02/2012 • Link to this review
Ken came to fix my GE fridge a couple of weeks ago. I sent in an email service request Sunday night and received a call early the next morning! Ken came right out and diagnose what he thought the problem was and repaired the fridge. Turned out the first diagnosis wasn't correct so he tried another solution. I was worried I was going to have to end up paying for 2 services, but he actually refunded me the difference between the 2nd solution (the cheaper one) and the 1st (the more expensive solution). Talk about fair! Ken is fast, prompt and knows his stuff. If you need any appliances that need to be repaired don't bother calling anyone else I'm glad I didn't!
Posted: 3/15/2012 • Link to this review
I called East Cobb Appliance Service to repair my dryer. I called at 11 am and luckily Ken arrived at 4:30 pm on the same day. After taking the dryer apart, he figured out what was wrong. He had the part on the truck and the repair was done in 30 minutes. Ken is the owner and works hard to get the job done. Some other people were complaining about the service. Click on their other reviews and look how they complain about everything. You have to remember that Ken does not have every appliance part on his truck. Most parts are specialized and have to be ordered directly from the manufacturer. Overall, great service and I would recommend to others.
Posted: 1/23/2012 • Link to this review
After being taken advantage of for a repair of our Viking refrigerator, Ken stepped in and saved the day! I would recomend East Cobb Appliance Repair to anyone and know you will get on time and trusted service. I will keep their number for all my future appliance repair needs!
Posted: 1/21/2012 • Link to this review
I had a problem with my GE profile dryer. It was obvious to me as soon as he arrived that he had no idea how to trouble shoot the problem. He blamed it on GE and the product. I paid $60 for nothing and only ended up calling an authorized GE repairman which I should have done from the start. I'm sure I'll pay a lot more for the service and repair but at the moment I'm out $60 for nothing.
Posted: 1/17/2012 • Link to this review
I have a Bosch diswasher that needed repair. I researched the problem on the netand found at least 50 people had the same problem. Called Ken, we reviewed the issue and he diagnosed the problem immediately (I did not tell him of my research). Ken reviewed his basic charges, was very flexible with working around my schedule and we set the appt. The day before he called me to review the charges after he checked on the part. He called me on the way to my house, arrived on time, fixed the problem and took extra time to re-install the dishwasher properly (original installer did not do it right). Ken was very professional and his price was fair (no surprises)! He even spent time (after the repair)listening to my questions about other appliances! Ken will get my business the next time!!
Posted: 12/16/2011 • Link to this review
Our washing machine needed repair. We were first told the machine legs weren't level. Then were told there must be a problem with our floor. Don't think he knew what the problem was or how to fix it. We wanted to like this service, but ended up having to call someone else to fix it.
Posted: 2/24/2011 • Link to this review
We've used this guy a few times. Friendly enough, and effective at simple tasks: replacing parts, etc. However, when it came to diagnosing a frozen-up icemaker in a our refrigerator, we apparently hit his limit. He came out multiple times at $150+ each. Tried different things to no avail. When it didn't get fixed, he didn't offer to refund much of anything. We ended up replacing our fridge after it ruined our wood floor. I will not be calling this guy again, nor would I recommend their services.
Posted: 12/01/2010 • Last edited: 8/08/2011 • Link to this review
I don't normally write reviews but East Cobb Appliance Repair was great and I wanted to give credit where it's due. I called this company in this morning and in less than an hour they were here to fix my refrigerator/freezer. Very thankful that I didn't have to throw out an entire freezer full of food! Very knowledgeable and reasonably priced. We will definitely be using them again when we need to!
Posted: 10/27/2010 • Last edited: 4/16/2014 • Link to this review
Ken shows up on time, gets it fixed and charges a reasonable rate. Fast and friendly. My sub zero refrigerator is missing the serial number and relevant model information, which makes it a challenge to order the correct parts. Ken was able to tell by examining the unit what part I likely needed, and he got it right the first time. His experience shows.
Posted: 4/15/2010 • Link to this review
We are in the business of repairing home appliances in the Greater Atlanta Metro area.
Our mission is to provide affordable, reliable and quality appliance repairs as efficiently as possible. It is our goal to have your appliance repaired as quickly as we can based on parts availability.
Appliances we service include refrigerators, freezers, icemakers, ice machines, dishwashers, ranges, cooktops, ovens, wine coolers, trash compactors, microwaves, washers, dryers and garbage.. disposals.
Call us today for quality appliance repair.
2012, 2013, 2014, 2015
Owner and technician, Ken Wiley, has over 30 years experience repairing all major brands of home appliances.
* By Appointment Only