If I could give them zero stars I would. Horrible customer service. Horrible staff. The doctor looks like a stripper who just walked out of the club. The staff were rude and extremely unhelpful. ... They charge twice as much as any other eye company. One box cost $85, where I could buy from costco the exact box for $44. They offered a 30% re-stocking fee then decided they no longer would offer it and would not cancel my order. SO I'm paying twice as much for contacts than I should. HORRIBLE employees with HORRIBLE customer service.VIEW MORE »VIEW LESS »
I cannot believe some of the reviews on here! I enjoyed every step of my experience at East Cobb Eye. The staff are all so friendly and welcoming, as well as knowledgeable. Dr. Giannamore truly cares... about the vision health of each of her patients and you can see it in her enthusiasm! I would recommend this office to anyone!VIEW MORE »VIEW LESS »
Displaying 1-15 of 18
If I could give them zero stars I would. Horrible customer service. Horrible staff. The doctor looks like a stripper who just walked out of the club. The staff were rude and extremely unhelpful. They charge twice as much as any other eye company. One box cost $85, where I could buy from costco the exact box for $44. They offered a 30% re-stocking fee then decided they no longer would offer it and would not cancel my order. SO I'm paying twice as much for contacts than I should. HORRIBLE employees with HORRIBLE customer service.
I cannot believe some of the reviews on here! I enjoyed every step of my experience at East Cobb Eye. The staff are all so friendly and welcoming, as well as knowledgeable. Dr. Giannamore truly cares about the vision health of each of her patients and you can see it in her enthusiasm! I would recommend this office to anyone!
Purchased a pair of Oakley glasses and was NOT told that there was NO return policy. They have a sign, but I didn't see it because the sign is located at another desk where I was not sitting. I go back to the office today and was told that they could not take my unopened unused glasses back. HOW stinking rediculous is this? I've purchased Maui Jim glasses before from my eye doctor and was never told this. Every eye care center HAS to have an agreement with the manufacturer to return merchandise. Also, I paid $100 out of pocket for an eye exam with VSP, which has never happened to me. When I made the appointment, I gave them my insurance information and I would have appreciated an upfront estimate so that I knew what I was in for. DO NOT GO HERE!!!
East Cobb Eye center is a joke. They are expensive, rude, and lack any resemblence of customer service. I paid $270 for a basic eye exam for contacts which is double what most places charge. Staff is rude and arrogant and fail to provide even a basic level of customer service. After 2 years, I no longer use East Cobb eye care. Despite the fact that I have told them numerous times that I switched to another practice, they continue to call me and try to schedule appointments. They even go as far as calling to remind me of an appointment that I have "next week", even though I would never schedule an appointment there again. I truly believe that they schedule the "appointment" for you on their own and then expect you to call and cancel. This place is shady and there are plenty of better options out there.
If they find out that you need a prescription but you do not plan to order their overpriced glasses, they will not put all the info on the prescription. Like PD (distance between pupils). That way you can't use their prescription and order glasses online. I have never seen this before.
Won't let people from Dance Studio next door use their lot even when they are closed-they tow!!! Melanie Moore was in town after winning So You Think You Can Dance and was visiting her old Dance Studio and they had cars towed and would not allow people to park in their lot even after they closed!!!! This is just not a friendly business and other reviews show they are just a bad place to visit.
Don't go here! Poor evaluation techniques, did not perform exams that they billed my insurance for. They are over-priced: eye exam cost $320: 10 times what I paid last year with another provider. The cost of the glasses was going to be 6 times the cost I was quoted at another store! And to add insult to injury, they billed my health insurance instead of my eye insurance, which was the reason I went there in the first place, because they took my eye insurance plan. This company does not deserve your business.
It's east Cobb. You expect a certain level of up-charge. I'm OK with that. I only started needing glasses a few years ago. My first appt., I walked in and said hi to the receptionist and signed in. After 30 minutes I finally asked about the wait, and they realized they'd never checked me in. That was an hour and a half visit. I've been back twice since and each time has been very so-so. It's a bit like walking into a library (very quiet and uptight). I have no other eye-care experience to compare that part of the facility with, but just the overall feeling of them caring whether or not I came in, is lacking.
Our worst experience ever. Don't come here, the employees are arrogant, not trustworthy and don't keep their promises. Their customer service is laughable. This is the last place I would ever recommend. Don't come here, trust me.
I have had the worst service ever with these guys. They would NOT release my prescription to a 3rd party so I could order contacts which is against the law. They are very expensive when it comes to contacts and they are extremely aggressive with trying to get you to buy a year's worth of lenses. I was charged for a full year of lenses at my first fitting of a different type of lens which I ended up hating. They keep giving me the run around when I request a refund for the difference. Their service is absolutely the worst. I will never go there again!
I have been a patient at East Cobb Eye Center for 2 years and the service I have received from the staff and Dr Giannamore has been exceptional. When my glasses were damaged, they let me come straight into the office and immediately fixed them. The service was great and I didn't need to buy new frames. I would recommend East Cobb Eye Center to all my friends and family!
I just received a collection notice from East Cobb Eye Center. In July of 2009 I went in for an eye exam (which I paid $170 for before I left). Right before I left the doctor said she was curious about my astigmatism and wanted to run one more test. She said the test would not cost me anything. I agreed, had digital imaging done and left after I paid. Nine months later, I receive a collection notice from the agency asking for $120 more for East Cobb Eye Center. I quickly called them up and they stated that they had filed a claim against my medical insurance (not vision) which my medical insurance had denied...thus I was on the hook for $120 more. This makes the cost of the eye exam $290. I had never authorized them to file against my medical insurance. I had only agreed to the imaging test because the doctor stated she was curious if it would show anything and that it wouldn't cost me. It is costing me another $120 and they won't waive any of the fees after hearing my complaint. Since I had provided my insurance card to them while filling out the 7 page new patient form they felt it was their right to convince me to perform an unnecessary test and to file against my medical insurance. A $170 exam is bad enough...an extra $120 is ridiculous. Don't trust these East Cobb Eye Center. They don't care about you...just your money. If you go there...you may also receive a letter from a collection agency for your account!
This is a higher class practice compared to the big warehouse type of stores. Dr. David was an "OK" doctor, but the practice is much improved without him.
The customer service is terrible, they treat you like they're are doing a favor. The nurces are VERY unprofessional. I always went there and never had just one doctor, they would always swich up. Both Her and Him are treat you like you are stupid, I don't know much about eyes but enough to go to the eye doctor. You can get better service anywhere else for less money.
I recently tried to make an appointment with Dr. David Fierce and was rudely told after quite a bit of hold time that Dr. Fierce was no longer there. He has been my doctor for years and he knows my eyes better than anyone! I asked where he was and I was told to look it up myself! Yes, I managed to find him with yahoo search and I guess I am not shocked they aren't telling anyone where to find him as I'm sure all of the patients would leave. It is just a hassle and seems completely unprofessional to me! I would trust Walmart vision center before I would see any of the other doctors at this place.