Delighted to recommend them for lawn tool repair! They fix even the crankiest tools. Our go-to guys for about 25 yrs. Shaun and Justin know their stuff and explain the repair clearly. They have saved... us so much money over the years by repairing and replacing engines and replacing parts.VIEW MORE »VIEW LESS »
Took in excess of 5 weeks to have 2 cables replaced on my mower. I had to call them 7 times to get updates on the status of the repairs. With the exception of once from Justin, I never received a... follow up call even though they stated they would call me back on 3 separate occasions. After call 7, I stated that it was ridiculous that it was taking this long. Their response was, "Well, you can come pick it up now then." Wow! Not the response I anticipated but I guess I should have after 5 weeks. When I went to pick it up I questioned why it took so long and they stated they had to order the parts. I asked why didn't you give me a call and just let me know it was going to take longer? His response was, "We do the best we can and if we stopped to follow up with every customer we would be further behind than we are." A complete lack of pride and ownership by anyone at this place. Take your business elsewhere!VIEW MORE »VIEW LESS »
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Delighted to recommend them for lawn tool repair! They fix even the crankiest tools. Our go-to guys for about 25 yrs. Shaun and Justin know their stuff and explain the repair clearly. They have saved us so much money over the years by repairing and replacing engines and replacing parts.
Posted: 1/29/2016 • Link to this review
Took in excess of 5 weeks to have 2 cables replaced on my mower. I had to call them 7 times to get updates on the status of the repairs. With the exception of once from Justin, I never received a follow up call even though they stated they would call me back on 3 separate occasions. After call 7, I stated that it was ridiculous that it was taking this long. Their response was, "Well, you can come pick it up now then." Wow! Not the response I anticipated but I guess I should have after 5 weeks. When I went to pick it up I questioned why it took so long and they stated they had to order the parts. I asked why didn't you give me a call and just let me know it was going to take longer? His response was, "We do the best we can and if we stopped to follow up with every customer we would be further behind than we are." A complete lack of pride and ownership by anyone at this place. Take your business elsewhere!
Posted: 9/19/2015 • Link to this review
Take your equipment to this shop at your own risk. I took a leaf blower (4 or 5 years old) in for repair, as it would not start. I specifically told them that I was not certain whether the cost of the repair was worth fixing and asked for them to call me prior to any repair. Sure enough, they called me and told me that the repair would be $70. I told them that it was not worth it and went to pick it up, upon arriving at the shop, they wanted to charge me a $35 diagnostic fee. They never mentioned a diagnostic fee until I went to pick it up, when I asked them why they did not mention the fee when I first dropped it off, especially since I told them that I was not sure that it was even worth repairing, the guy pointed to a sign on wall in a clutter full of other signs….How is a customer supposed to pick up a diagnostic charge off a sign on the wall mixed in a clutter of other signs on the shop? Any honest shop would tell customers upfront that a diagnostic fee is charged if the work is not performed, especially since I told them upfront that I was not sure if the work was worth it….. I refused to pay the fee, and they would not return the leaf blower. This place is totally deceptive, think twice before you give any business to this shop……I wish I would have read the reviews of this place before stepping in the door…..
Posted: 12/04/2014 • Link to this review
I stopped in recently to have several power tools and lawnmower serviced for the summer. After waiting 20 minutes for someone to acknowledge that I was a customer (they preferred talking amongst themselves), I politely asked if I could speak to someone who worked there. One guy said, "we'll be right with you." 5 minutes later, a guy walks in and looks at me and says, "what do you need?" And trust me when I say, it was said in a way to imply "why are you here?" I told him what I needed done and he abruptly replied, "we're really busy. It will be 3 weeks at least before we can look at it." This may be the worst service I have EVER seen and they don't seem to care. I have told several neighbors about my experience and almost all of them had similar stories. Thank goodness they had all found better places to go and I have everything ready to go after 1 week. AVOID this place unless you like being treated rudely and overpaying for what you get (this was the overwhelming experience from my neighbors)!
Posted: 6/02/2013 • Link to this review
Took in two lawnmowers 3 weeks ago, told them I had a max to spend of 50 dollars and they could keep one of the mowers, they said we can work that out and took my lawnmowers in with a suggested turnover time of 4 days. I was dodged for a 1 & 1/2 weeks on any of status, my calls left un-returned. Finally I got a hold of someone, they told me the person i needed to talk to would be in tuesday (putting us into the 2 week mark) by this time my grass was overgrown, the county is on me about this (this is cobb) Once again we entered the phone call dodging cycle, so I went in... of course he wasn't there. I continue calling, a repair guy answers to tell me he's done over 100 dollars in parts and repairs. "I did not authorize that." I explained, at this point clearly frustrated. I explained the initial exchange of which he knew nothing about. When I finally got in touch with the first guy I talked to he told me he'd have to see if he could fix the other mower, "well what about what you've done to my craftsman I asked?" We'll strip down all the parts we put on it and put it back together with the old ones. (I'm sure it will be in real great shape now!) It has now been close to a month since I've seen my mowers. I've followed up 6 times now, including today, was told I'd get a call back in 5 minutes, i got a call an hour later. was told it would be over a hundred dollars + to get just one of my mowers back, no mention of credit for the other. Do not go here, one word, nightmare.
Posted: 8/07/2012 • Last edited: 6/02/2013 • Link to this review
Rude, bad-mannered personnel to begin with. Charge for nothing. I brought my push mower in (size 21 in., purchased new from Home Depot for $179.99 only) because it wouldn't start. They said they'd take a look and give me a call. Four days later I called and was put on hold by frustrated guy on the phone. Then I got the replay that my mower was “dead” and they couldn’t fix it, so they give me two options: a) they ‘d keep the mower for a disposal; b) I could pick it up paying $35.00 for the diagnostics they did. They have a few dozens of used push mowers in front of the shop, likely kept for a disposal. Stay away from this place!
Posted: 8/06/2012 • Last edited: 6/02/2013 • Link to this review
Reviews here started in July 2006 and run through today March 21. There are about 22 reviews that are unfavorable - not bad for almost 6 years of business! My experience several years ago was getting a new throttle cable and a tune up for my 28 year old Snapper mower - done on time and correctly for a reasonable cost. Now that I am retired I personally replaced all belts, hex axle,idler pulley and throttle cable (my fault because the outer cable got burned by the exhaust) and bought all my parts from Harvey. Prices were competitive with the internet stores and the advice and suggestions from Harvey and the techs. was invaluable and given freely. What's not to like? There are at least two sides to every story so I'd take some of these negative reviews with a BIG grain of salt.
Posted: 3/21/2012 • Last edited: 7/19/2013 • Link to this review
I can't even believe they're still in business. Against my better judgment due to the reviews I saw, I took a powerhead in for service to replace the fuel line. They are close to my house so I figured I'd use the neighborhood business. What a mistake. It took months. Every time I went in there, they would say "yeah...we're still wrestling with it". A $30 job took months and they kept telling me there were other things wrong with it. This place is a complete joke. And to make it worse, as I'm waiting to talk with a tech, another employee is giving an 80-yr old woman a hard time about her mower, disrespecting her in front of other customers. Come on, pal. Learn some manners.
Posted: 1/07/2012 • Link to this review
When I walked into East Cobb Lawnmower to pick up my mower, one of the employees got off the phone and yelled, "I'd like to shoot the f***ing b****." If that's how they treat other customers behind their backs, I knew I was in trouble. I was. I brought my mower in because it wouldn't start. They said they'd take a look and have it fixed in two days. Four days later, they called and said it was ready. After bringing it home, it wouldn't start. They had replaced the crank shaft and never tried to start it to make sure it worked. When I called to complain, they said I told them to fix the crank shaft and they did as I said. I didn't tell them that because I don't know what the crank shaft is or why my mower wouldn't work. They wrote down the instructions after looking at the mower. The guy on the phone refused to take responsibility and continued to tell me it was my fault. He admitted he never tried to start it -- because I didn't tell him to on the work order. When I said, "so you don't go the extra mile for your customer?" he said, "No, I just do what's written on the order." I couldn't believe someone would admit to providing such terrible customer service and being proud of it. I told him they just lost a customer. He said, "good!" They really have lost this customer. I'll never go back -- and I'll tell others to stay away!
Posted: 11/07/2011 • Link to this review
Unfortunately, most of the warnings in these reviews are completely accurate. I dropped off my lawn mower on 7/8 to have the blade sharpened and the carburetor cleaned. It took them TWO MONTHS to turnaround my lawn mower. Not once did they call and provide an update, nor check and see if it was okay to rebuild the carburetor. I ran up a $120 bill for something I paid $50 for. I'll never step inside this store again.
Posted: 9/09/2011 • Link to this review
Dropped a pressure washer off on June 4 and was told I would have it back in 10 days. 4 weeks went by with no call. When I called they said they were waiting on a part and that it would be done in a few days. Called 2 weeks later and was told it would be ready in a few days. Never heard from them so I went to pick it up yesterday. When I got there they told me that the part was arriving that day. They said the delay was due to the fact that no one in the US was stocking parts because of Obama care. The part had to come from Japan and was delayed because Honda is located in the radioactive area. I am not kidding. I took it to Roswell Hardware and it was fixed in one day. Didn't need a part - just a cleaning. East Cobb Mower is a bad bad place.
Posted: 8/11/2011 • Link to this review
we had our mower repaired (lots of $$)in the fall & didn't use it all winter. Finally used it this in the spring, and it has never lasted thru an entire lawn. Have returned it 4 times, and they keep coming up with excuses of something new is wrong. It still doesn't work right. if it wasn't for the fact that they are doing it for free at this point, we would never go back.
Posted: 6/21/2011 • Link to this review