Echols Glass & Mirror

(770) 409-1770 www.echolsglass.com

5115 Bristol Industrial WayBuford, GA 30518 map it »

Save to my favorites »

Business overview

Brands

  • Moen

Products & Services

  • Frameless Showers
  • Glass Shower Enclosure
  • Hardware and Fixtures
  • Mirrors
  • Shower Doors

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Cascade Heights
  • Cherokee/Forsyth County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • Midtown
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stone Mountain
  • Tucker
  • VA Highland/Morningside
  • West End
  • Woodstock
VIEW MORE »

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • SUN

Payments Accepted

  • American Express
  • Debit Card
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1988

Languages Spoken

  • English

Reviews

View More »

Remodel, 6/11/2013

Recently, my husband and I entrusted Echols with our two bathroom remodels and custom closet installation. We enjoyed working with them every step of the way. The seamless glass really opened up our... bathrooms and the technician Will was very knowledgeable. The closet team was fabulous and everything was laid out in a detailed drawing beforehand with a designer so there were no surprises on the day of the install. We are very satisfied!

VIEW MORE »VIEW LESS »

Do not use Echols! Quality/Service, 3/22/2013

Of all the companies that we worked with during our recent new construction home, Echols Glass was the WORST! Literally every single item we purchased through them (except the shower door) was... installed improperly or has broken. Six months after we moved in, we still have to make time to have them come out for repairs with no apologies! They even told me they had shredded my file and did not have a record anymore - I guess it magically reappeared. They have a nice showroom and are friendly but they can NOT deliver quality product or service. My contractor asked the owner to personally contact me to discuss these issues and he could not be bothered. He just had the front desk girl call me with another follow up appointment. I was so excited about the closet systems in our new home. Disappointing and frustrating! Just a few items: Custom Closet Systems - clothing bars cut too short throughout, not flush. Two out of three built-in hamper hinges broken. Six months after install built-in cabinetry still has an obnoxious chemical odor. Factory stickers left all on the inside of cabinets (hard to remove) - I was told that they were in too big of a hurry to remove them the day it was installed. Mirrors - glue was visible underneath the glass. Looked like the mirrors always had a streaky film. Had to be replaced. Custom Mirrors in butler's pantry - several pieces cut too small. Kitchen pantry - Drawers jammed, stopped working. Was told it was installed improperly.

VIEW MORE »VIEW LESS »

Displaying 1-15 of 32

Reviews

JoeandCath

Reviews: 1

Remodel

Recently, my husband and I entrusted Echols with our two bathroom remodels and custom closet installation. We enjoyed working with them every step of the way. The seamless glass really opened up our bathrooms and the technician Will was very knowledgeable. The closet team was fabulous and everything was laid out in a detailed drawing beforehand with a designer so there were no surprises on the day of the install. We are very satisfied!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

msc2007

Reviews: 6

Do not use Echols! Quality/Service

Of all the companies that we worked with during our recent new construction home, Echols Glass was the WORST! Literally every single item we purchased through them (except the shower door) was installed improperly or has broken. Six months after we moved in, we still have to make time to have them come out for repairs with no apologies! They even told me they had shredded my file and did not have a record anymore - I guess it magically reappeared. They have a nice showroom and are friendly but they can NOT deliver quality product or service. My contractor asked the owner to personally contact me to discuss these issues and he could not be bothered. He just had the front desk girl call me with another follow up appointment. I was so excited about the closet systems in our new home. Disappointing and frustrating! Just a few items: Custom Closet Systems - clothing bars cut too short throughout, not flush. Two out of three built-in hamper hinges broken. Six months after install built-in cabinetry still has an obnoxious chemical odor. Factory stickers left all on the inside of cabinets (hard to remove) - I was told that they were in too big of a hurry to remove them the day it was installed. Mirrors - glue was visible underneath the glass. Looked like the mirrors always had a streaky film. Had to be replaced. Custom Mirrors in butler's pantry - several pieces cut too small. Kitchen pantry - Drawers jammed, stopped working. Was told it was installed improperly.

Echols Glass & Mirror replied on 04-03-2013

We deeply regret that our customer has relinquished her trust in our ability to provide service that meets her expectations. While we have extinguished every concern as it was presented to us, we were not aware of the utter disappointment proposed here until receipt of this post. After seven months, we agree there is an obnoxious odor which has been noted in our files, and has been determined is not associated with the Melamine. We stand on our promise of delivering 100% satisfaction and have offered the customer our apologies as well as a rebate, which were both refused. There are two local copies for jobs of this stature, and yes the front office file was shredded after a few months; however the original file was available in a locked corridor that only management has access too. We do recognize the frustration of having to make appointments outside of the initial installation and apologize; however we have addressed and replaced every item that has been noted here without question and will continue to do so upon the request of the customer. With sincere expression we do wish for a peaceful resolve.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

tidefan

Reviews: 5

Re: Echols's Reply

Companies reap what they sew and my comments and the other reviews on Echols's difficulties with proper customer service standards speak for themselves. That a company cannot make an appointment during regular business hours on a workday—even though it precedes a holiday—speaks for itself. Some companies use social media to solicit customer feedback to improve their business, but this one used it to drive a wedge between me and my contractor. As a business strategy, punishing the customer is rarely successful. Rather than using Echols, I chose another company via Kuzdu (which I've also reviewed) with more than 350 positive reviews and am pleased with both their product and excellent customer service.

Echols Glass & Mirror replied on 02-25-2013

This customer called in on Friday, December 28, 2012 at 3:45 in the afternoon to request a measurement to be done. This was the Friday before a four day Christmas holiday in which our business was scheduled to be closed. His builder, a LONG TERM customer of ours, had already made a request on his behalf and informed us that the tile was not complete; however a template would need to be done after the holiday once the tile was complete with a short notification period. With the holiday schedule, the front desk informed the customer that he would receive a call upon return to work Wednesday, January 2nd, with the template schedule. It is not customary to schedule a template when the tile work is not complete. To schedule his appointment would have been a complete waste of the customer's time as we would not have accomplished the scope of work that was needed to proceed with production. We apologize for the frustration.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

by pdw15 at Citysearch

FRAMELESS SHOWER GLASS AND DOOR

We had a great experience with Echols Glass. They arrived on time and our shower glass looks very nice.

  • Overall
  • Quality
  • Service
  • Value

holdem_kate

Reviews: 7

Waste of time

We had an on-site visit, got really excited about the options and then never got the quote. Emails and voicemails went unanswered. We wasted weeks waiting. Don't bother.

Echols Glass & Mirror replied on 02-15-2012

Ms. Holdem, We are in receipt of your post and would like to speak with you more about the person who visited your home representing Echols Glass & Mirror. Unfortunately there is no record in our office and we apologize that you have not been given the level of service that you expected. Please welcome our invitation to contact our office (770-409-1770) where we promise to deliver answers to your questions and product knowledge that has earned us the reputation and placed us among the top 50 fabricators in Cananda and the US. Again, we apologize and look forward to hearing from you.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

by stampcrazy at Citysearch

Echols Glass is the WORST!!!

Had a whole bathroom remodel in April 2010 used Echols glass. They installed my shower glass, noticed black marks in the glass and scratches. They came out twice to convince me to keep the glass, I demanded new glass. It took 2 times for the installers to properly install the glass. Now after a year the hinge came apart, called Echols. They wanted me to pay upfront $185.00 before they even came out to look at the defective hinge, I could not understand this way of doing business. I was able to find a company that would come out for free and fix it for $125, they said in the 15 years of doing this job they had never seen a hinge come apart like this. BEWARE if you use this company they do not stand behind their work.

  • Overall
  • Quality
  • Service
  • Value

by msviv at Citysearch

re: bathroom mirrors and frames

We bought a foreclosed home and had to finish it out. We Needed mirrors in all Bathrooms. We called Echols Glass & Mirror. They came out and measured and gave us a link to view the types and designs of frames we could choose from, and they had alot of choices. They delivered and installed in a timely manner. We were very pleased with the product and the people we dealt with.

  • Overall
  • Quality
  • Service
  • Value

by jg697kh52 at Citysearch

SHOWER DOOR AND WALL MIRROR

Echols Glass & Mirror was easy to work with, products were first quality and installation was completed when promised.

  • Overall
  • Quality
  • Service
  • Value

by catfans at Citysearch

Great Shower Glass Install

Echols had the best pricing I found on a shower glass install. They arrived on time, and the installers did a great job. Very quick turnaround from quote to install.\rA+++

  • Overall
  • Quality
  • Service
  • Value

by cuttysarkrocks at Citysearch

Great job

Gave me suggestions on how to finish the bathroom look that I wanted.

  • Overall
  • Quality
  • Service
  • Value

FalconHawk

Reviews: 1

Quality and Service

We recently used Echols Glass and Mirror for our bathroom remodel. We visited the showroom. They were very helpful and friendly. Our remodel called for an over-sized piece of glass for the shower. They had numerous problems with the glass breaking in the tempering process. They were always good about keeping me posted on the problems. After three attempts, the glass finally arrived, but it was mis-measured. They made arrangements for a fail-safe re-do and discounted the cost to a point I was happy. The installers were very friendly and professional. Our shower looks gorgeous and well worth the wait. Despite the setbacks, I would definitely use them again and I recommend them.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

by Keith Collier at Citysearch

Quick Frameless Shower Door

We had just remodeled our bathroom over Christmas and everything was complete except for the shower enclosure. I had originally contacted another contractor, but kept getting put off for weeks and months. I cancelled the order with the other contractor and gave Echols Glass and Mirror a call. Basically, within a two week period the enclosure was measured, fabricated and installed. They did exactly what they said they would do and that is a great thing. I would recommend their services without hesitation.

  • Overall
  • Quality
  • Service
  • Value

by snodwich at Citysearch

Seamless Shower Door

We just remodeled our master bath and took out our old shower door. BTW we have a steam shower. Echols put in a fabulous enclosure that is beautiful, stylish and matched our bronze fixtures. We love it, they did a great job.

  • Overall
  • Quality
  • Service
  • Value

by kamaddock at Citysearch

Frameless Shower Door

My experience with Echols Glass was very positive. Everyone I worked with was very professional and courteous from anyone I spoke with on the phone to the staff that came onsite.\r\rThey were prompt and responsive, and very fairly priced.\r\rMy shower door is beautiful.\r\rI would recommend Echols Glass to everyone.

  • Overall
  • Quality
  • Service
  • Value

by jazzy20102010 at Citysearch

Good Product

The installer was very very professional and cleaned up after the installation. Product looks and works fine.

  • Overall
  • Quality
  • Service
  • Value