Echols Roofing Siding &Home Improvements

In 2005 I had my house covered w/ vinyl siding. While Echols was not the lowest bidder, I choose them because, unlike other siding installers who focused only on price, Echols took add'l steps, before applying the siding, to ensure that the job would be done right. Refreshingly, they were willing to walk away from the business rather than take shortcuts to reduce their bid. Today, the house still looks great! 6 yrs later, I called them back about a small problem w/ the shutters. Within 2 days, they sent out their crew and fixed the problem at no add'l charge. What a company!

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My 30+ year old home was in great need of maintenance. I hired Echols to replace my roof, siding and deck. My neighbor, who is a stay at home mom, said that the men who worked were diligent and professional. The work is top notch. I've had other contractors for plumbing and landscaping who were extremely complimentary of the work and were going to recommend Echols. The representative very patiently answered my many questions, explained the process thoroughly and made terrific suggestions! He dealt with me like a champ! Absolutely, hands down, they are the best!

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What a pleasure to work with. They delivered an excellent job.

Thanks Again ! Will work with you again.

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I was disappointed in my experience with Echols. I’m sure the quality of the work is fine, however, that was overshadowed by poor project management and customer service. I signed the contract at my house with an Echols salesperson on a Saturday and had to call them on Thursday to find out when I was going to be scheduled. This deeply concerned me as I had an actively leaking roof and we had 3 weeks of solid rain. Come to find out, my signed contract was not turned in so Echols was unaware that they had a new customer. I was scheduled for the following Friday/ Saturday. Since weather was questionable, I asked Echols to call me Thursday to confirm that they would be coming out since I had to move my car to the street (I live on a secondary street). I was told that they would "try" to call me Thursday but they would be very busy. I called Thurs. around 2 PM to confirm as weather was still up in the air and didn’t receive a call until the following morning when I had already left early for work in case they were showing up with the dumpster. Additionally, they short ordered materials so my job remained in limbo until Monday. Finally, no one called me to let me know that the crew was going to show up at my house at 7:20 AM on Monday morning.

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Echols installed 22 replacement windows for us. They were great and everything went as scheduled. Richard the salesman, AC the project manager and the installers Maurico, Were such a pleasure to work with. Whatever it took to have a happy customer you knew without doubt they were there for you. I have absolutly no complaints about this company and the work which they performed. They gave us exactly what they promised. I had other estimates and the best really stood out. Its very important to me to share good service info with others. Money don't grow on trees so honesty coupled with good workmanship really gets my attention. I sure hope this info will help someone make a decision when needing a honest reliable company to do work for them. I highly recommend Echols Roofing Siding & Home Improvements.

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