Echols Roofing Siding &Home Improvements

(770) 452-1195 www.echolsroofing.com

Serving Metro AtlantaAtlanta, GA 30345 map it »

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Business overview

Service Area

  • Alpharetta
  • Buckhead
  • Buford
  • Cobb County
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Gwinnett County
  • Kennesaw
  • Lawrenceville
  • Lilburn
  • Marietta
  • Norcross
  • Riverside
  • Roswell
  • Sandy Springs
  • Stone Mountain
  • Tucker
  • VA Highland/Morningside
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Hours of Operation

  • MON
  • 7:30am
  • 3:15pm
  • TUE
  • 7:30am
  • 3:15pm
  • WED
  • 7:30am
  • 3:15pm
  • THU
  • 7:30am
  • 3:15pm
  • FRI
  • 7:30am
  • 12:00pm
  • SAT
  • SUN

Reviews

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Don't be fooled by positive reviews and BBB rating, 2/21/2014

Decided to hire Echols to repair a roof leak due to their BBB and Kudzu ratings. Boy was I fooled. After two attempts the leak is still not repaired per the contract which stated that they would... repair a leak around the fireplace chimney by removing shingles, installing stormguard leak barrier, replacing flashing and install new shingles. On the first repair attempt the worker caulked around the flashing and said that would fix the leak. Danny, the estimator called and expected the full amount of the quote even though they did nothing close to what the contract / repair estimate that I agreed to stated. He did drop the price. The first rain after the repair had been made, the roof still leaked. Echols returned and went up on the roof again. The repairman left without explaining what if anything he had done. The next rain, the roof still leaked. A call to Echols' office lead to a conversation with the president of the company Mark. After explaining my experience he agreed to return the next week to do the repair as stated in the contract. He further stated that I would receive a phone call from a repairman and the work would be done by end of week. No one from Echols has called, never showed up to do the repairs. Have made calls to Mark and he is always "unavailable' and has not returned my call yet. UPDATE: received a call from Echols stating that would be out to do the contracted repairs. Third attempt did not repair as agreed upon. WILL NEVER recommend or use Echols again.

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Outstanding is Not Praise Enough!, 11/06/2013

We have owned many homes, moved many times and had many remodel experiences. This company and their employees are, without doubt, the BEST! Everything was well explained, fairly priced and... professionally completed within a fair amount of time. Tom & Wanda

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Reviews

cadyshaq

Reviews: 3

Don't be fooled by positive reviews and BBB rating

Decided to hire Echols to repair a roof leak due to their BBB and Kudzu ratings. Boy was I fooled. After two attempts the leak is still not repaired per the contract which stated that they would repair a leak around the fireplace chimney by removing shingles, installing stormguard leak barrier, replacing flashing and install new shingles. On the first repair attempt the worker caulked around the flashing and said that would fix the leak. Danny, the estimator called and expected the full amount of the quote even though they did nothing close to what the contract / repair estimate that I agreed to stated. He did drop the price. The first rain after the repair had been made, the roof still leaked. Echols returned and went up on the roof again. The repairman left without explaining what if anything he had done. The next rain, the roof still leaked. A call to Echols' office lead to a conversation with the president of the company Mark. After explaining my experience he agreed to return the next week to do the repair as stated in the contract. He further stated that I would receive a phone call from a repairman and the work would be done by end of week. No one from Echols has called, never showed up to do the repairs. Have made calls to Mark and he is always "unavailable' and has not returned my call yet. UPDATE: received a call from Echols stating that would be out to do the contracted repairs. Third attempt did not repair as agreed upon. WILL NEVER recommend or use Echols again.

Echols Roofing Siding &Home Improvements replied on 05-21-2014

I agree with this customer's complaint. He has every right to feel this way. On the first call, as normal, the same repairman returned. I do not remember if he called the repairman, Danny, directly or called the office the first time he had a leak. It has been too long for complete recall; but I do remember that when the second attempt was unsuccessful I was informed by the customer of the problem. I immediately assigned Chad, a different repairman, and told him to send me photos before and after his work and to do whatever it took to make this chimney waterproof. He sent photos after his work and I felt assured that there would be no future issues, which there have not been since. I have no knowledge of his attempts to reach me after our first conversation. This is a perfect example of the truth that we all judge an entire company by our one experience with them and why it is so important to do every job well. Danny was disciplined and fined, however, in fairness, he has been here since 1972 and he is normally a very reliable employee. I do not remember who this customer is, but if he ever reads my response he is welcome to call me at Echols for a full refund.

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TuttaGA

Reviews: 1

Outstanding is Not Praise Enough!

We have owned many homes, moved many times and had many remodel experiences. This company and their employees are, without doubt, the BEST! Everything was well explained, fairly priced and professionally completed within a fair amount of time. Tom & Wanda

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bullski

Reviews: 3

Recent roofing

We tabbed Echols to replace our roof after considering a total of four other businesses. We liked (salesman) Gregg's no-nonsense approach and the overall experience of the company's employees. The total cost fit into general estimates across the board. Beforehand, we were clearly briefed on the proceedings, which occurred precisely as told. The roofing crew was quiet and efficient. Clean-up was about as good as could be expected; we've found only a few nails here and there afterward. Gregg visited twice a day and made sure we had no issues. Based on other reviews, I am sure that if an issue emerges, Echols will be responsible and timely in response. If further needs occur, I'll have no problems doing business with Echols again!

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Minnesotawiz

Reviews: 3

A Company That You Can Count On

In 2005 I had my house covered w/ vinyl siding. While Echols was not the lowest bidder, I choose them because, unlike other siding installers who focused only on price, Echols took add'l steps, before applying the siding, to ensure that the job would be done right. Refreshingly, they were willing to walk away from the business rather than take shortcuts to reduce their bid. Today, the house still looks great! 6 yrs later, I called them back about a small problem w/ the shutters. Within 2 days, they sent out their crew and fixed the problem at no add'l charge. What a company!

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dcommins

Reviews: 2

Excellent work and craftsmanship

Over the last several years, we have hired Echols for some upgrades to the exterior of our house. Sebastian Ambrosini has been the foreman and carpenter that did the majority of the work on each job and we have always been very happy with the results. He will go above and beyond to make sure we are happy. On the last job (a complete residing), he built a decorative cover to go over an exposed air conditioning pipe and a box to cover a pool pump, painting it to match the rest of the house. His estimates are fair, the quality of his work is superlative and he sticks to his schedule, sometimes staying late to get everything done. I would highly recommend him for your next job.

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Williams17

Reviews: 1

Impressive Work

Our storm damage was extensive. Coupled with that we had an increased difficulty level. The house is older and had been added on to over the years before purchased. There is flat, low sloping roofing, and sections of regular roofing with gables. Two previous Roofers had completed the needed roofing, one section had a less desirable roofing material installed, the other was still leaking. My family and I were exhausted each time it rained from trying to prevent more damage and the clean ups. Echols replaced the flat roofing over the carport and another section of the house that was the difficult section to tie in. They provided thier expert recommendations,answered all of our questions, used superior quality material, included an extensive warranty,quick installation, and excellent cleanup. The first time it rained after their installation we were completely dry! We have been ever since. Our gutters were also a mess from the previous work. When Echols replaced the gutter section that had been damaged the result was perfection. The gutters sloped correctly and matched! I did not expect the gutters to come out looking as good as they did. Another section of low sloping roofing we plan to replace will be done by Echols. We have complete confidence in thier work and would not hesitiate to refer them, especially if the roof has a high degree of difficulty.

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ginatl

Reviews: 5

Excellent

Prompt return of my phone calls. Repairman showed up on time, when he said he would. The repairs were completed when they were scheduled to be done. No complaints.

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fixthahouse

Reviews: 1

quick, attentive service...

was able to work us into their schedule within a week's time; excellent job done and was completed in one day.

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chasro

Reviews: 1

Outstanding Quality and Service

We recently had Echols replace our roof. The inspection was thorough, the bid was detailed and they did what they promised. They were on time, attentive to details and their cleanup left our property looking better than they found it. I would recommend them to anyone needing a new roof or repairs.

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storminncb

Reviews: 1

Excellent Work!

We have used Echols in the past to repair our roof and they did a great job. Recently, we needed a completely new roof. We decided on Echols and boy, were we happy! They did everything they said they would - cleaned up every night, respectful of our need to get in and out of the house, and the roof work perfect! No debris or nails after they were done! I would highly recommend them to anyone.

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photocharlie

Reviews: 1

Excellent folks to deal with

We had them replace our cedar siding with Hardie and then paint and install new gutters. They did an excellent job and corrected a number of problems they found such as incorrectly installed flashing on the chimney and roof. Their carpentry work, siding installation, painting and gutter installation was top notch and their crew were knowledgable and courteous. I would not hesitate to recommend them or use them again in the future.

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BobHawkins

Reviews: 1

Great Service and Quality Repairs

During a recent storm, I had a tree fall on my house. I contacted Echols Roofing to get an estimate on the repair work because they had replaced my roof a couple of years earlier and had done a superb job. They sent Chad Smeaton to my home the next day to provide an estimate for the repair work. The repairs were completed promptly, when they were promised, and I was very pleased with the quality of the work that was done. This is my second time to use Echols roofing and I have been very satisfied in both instances. They are trustworthy and do quality work when it is promised. I will continue to use them whenever the need arises.

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C_Hoffman

Reviews: 1

My house is new again!

My 30+ year old home was in great need of maintenance. I hired Echols to replace my roof, siding and deck. My neighbor, who is a stay at home mom, said that the men who worked were diligent and professional. The work is top notch. I've had other contractors for plumbing and landscaping who were extremely complimentary of the work and were going to recommend Echols. The representative very patiently answered my many questions, explained the process thoroughly and made terrific suggestions! He dealt with me like a champ! Absolutely, hands down, they are the best!

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Echolsgreat

Reviews: 1

Wonderful company

I can't say enought about Echols Roofing, from the estimate from Greg to the dumpster being picked up, they did a wonderful job. The cleanup was great and all my neighbors have commented on how great my roof looks. Could not be happier.

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ugamom01

Reviews: 12

Great Job on our New Roof

Echols replaced our hail-damaged roof in December. They did a fantastic job! Brad explained our options, and answered all our questions. In 2007, they replaced our siding and windows (see my prior review), so I knew who to call when we needed a new roof. Many of our neighbors had hail damage and there were many roofing companies working in the subdivision. A guy who was working on 3 houses on our street told me he would install a new roof for "whatever the insurance company paid us!" When Echols sent Brad out, he inspected the roof, and gave me a written estimate that was more than reasonable. Brad gave us several options, and there was never any pressure to make a decision. A problem developed with one of the gutters they installed in May 2007. When Brad did the roof, he called AC and he sent the guys out to fix the gutter. It took a couple of visits to completely fix the problem, but AC said he would get it fixed, and he did, at no cost to us. This company really stands behind their work!! We would recommend them to everyone!

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