The crew spent 3 hours doing what was labeled an "initial cleaning". I was thrilled. The women were so very thorough, courteous, professional and particular. My house looks AMAZING and I couldn't be happier! I would definitely have them come again!!!!!!!
Posted: 12/05/2013 • Link to this review
I was very pleased with my first clean with ECo Maids. Sid was very pleasant and accomodating with regards to his chsrity work for us breast cancer patients. Regina came promptly do my clean. She was very professional, warm, and thorough as she provided this service. I especially appreciate her taking time to explain the value of the types of products used for my clean. As a mother of children with allergens and asthma--I was very appreciative and felt comfortable and happy about overall clean and products used. Again--as a mother undergoing chemo therapy weekly--having a clean house is a load off and wonderful support. Thank you, Gina
Posted: 8/03/2012 • Link to this review
I am sure that Sid had the best of interests at heart, but I am incredibly disappointed with our overall service. When I scheduled the appointment we even discussed and joked a bit about a "poor" review the company had gotten. I chose this company based on the good reviews, and had faith. However, after making it very clear that the only day we could do this on was a Thursday, we set a date and Sid had it written down wrong. When he didn't show up on the date scheduled both my husband and I called, and Sid remembered discussing the scheduled date and admitted to getting it wrong. I know he meant well, because he pulled someone else off of a different job and he personally came out. However, we had discussed two people for four hours, and suddenly it translated to "four man-hours" which meant only two hours. I never would have agreed to two hours of work because I was very clear in explaining what we needed done. I specified that our biggest concern was dusting. 3/4 of everything got dusted. Sides of cabinetes but not fronts of cabinets, or sides and bottoms but not tops of picture frames. Cobwebs were ignored, and things like trinkets or decor were "dusted around" instead of being picked up so the entire surface could be cleaned. I ended up taking time off work and hiring a second crew to come in behind them and re-clean, because it really didn't look very different than before they came.
Posted: 3/31/2012 • Link to this review
Mindi, I am sorry you are not pleased with our service. I always specify the number of man hours to any customer who wants to book service on an hourly rate. I clearly remember mentioning to you would you like me to put you down for 5 man hours instead of 4 just in case and you told me oh no 4 man hours should be plenty. You did not mention to me the severity of the condition of your home and the fact that it only receives an annual cleaning. We cleaned for the entire 4 man hours and did what we could do in the number of hours you picked. Your husband mentioned to us on more than one occasion that he was embarrassed at the condition of the home and he understood that the time was man hours and not two people cleaning for four hours. He also understood based on the condition of the house there is only so much we could do in the given number of hours. Things that you mentioned were missed we did not have time to get to in the allotted hours. We appreciate the business and the opportunity to service your home.
Ecomaids did a superb job at my home. They arrived on time and started working right away. They sent two very nice maids who were there to make sure every corner was cleaned. My kitchen and bathrooms havent looked so clean since we moved into this house. I have already scheduled regular service with them on a bi-weekly basis. Their pricing is very flexible and is customizable to what i want done. I would recommend this service to anyone
Posted: 1/15/2011 • Link to this review