I've been taking my car here for many years. I had a long standing relationship with a service adviser that I felt like had my family's best interests in mind when making service recommendations. He also made sure that the work ‘eventually' got done right. Unfortunately, taking my care back over and over again for the same issues seems to be more regular. None of the more complex repairs ever seem to be addressed on the first try. Also, after my last service visit I got my vehicle back with the interior completely covered in grease (it was not dropped off that way). I called and they said to get it cleaned and they would take care of the bill. After several weeks of emailing and calling, the service manager has yet to address it. I've spent close to $10k in the service department and they would lose my business over $70. I'm not sure this is the service department for me anymore and I certainly don't feel great recommitting long term via the purchase of new vehicle in the next month. 7/31 Update: I spoke with Jeff Elliott (GM) last week. He listened to my concerns and they ultimately reimbursed me for the damage to my interior. I'll probably give them another shot at some point. I hope they take the time to ensure all future jobs are done right the first time and that they take immediate action, not requiring social media, to rectify it when it's not.
Area Atlanta, GA
Cost $250 - $499
Date June 2016
Posted: 7/20/2016 • Last edited: 7/31/2016 • Link to this review
Was so impressed with the sales experience, the best I have ever had, but the service is the other end of the spectrum. Did. It complete the work easy expected and did not follow through. Always miscommunications with the service person, Jeff. Told us one thing did another. 3 trips for the same issues and still not resolved. They broke a tail light, but at least they replaced for free. I would buy a car from these guys, but will get it serviced at one of the other local Acura dealers.
Posted: 5/17/2014 • Link to this review
I came across a used Honda Odyssey in Ed Voyles Acura Pre-owned dept and I must say I am so glad I bought my van from here. I don't think I would have had a better van buying experience at a Honda dealership too. Ed Voyles went an extra mile to make me happy. So here is my story - I had to be out of town for the rest of the week so I couldn't make the purchase the same day. I test drove the car on Wednesday (10/2) and told them I really want the van and if this can be held until monday (10/7) and I will pick it up first thing. Believe it or not, Ed Voyles actually held the car for me till the following Monday just because I had told them I was interested and I am buying it. I mean I did not even give them a down payment, it was just based out of good faith. I mean no dealership in this country would do that. Seriously!!!!!!! Tony in particular was extremely helpful and professional and made sure that every request was taken care of. Even better, they got me a finance rate better than what my credit union was offering :) These ppl know how important customers are and how to treat them, they are not pushy, they appreciate your budget, needs. If you are looking to buy a used car, definitely consider Ed Voyles Acura Pre-Owned, you will not be disappointed!! I highly recommend this dealership!!
Posted: 10/07/2013 • Last edited: 4/22/2015 • Link to this review
Service is always top of the line. I recieved an front-end ailment as well as complimentary carwash and vacuum all less than 3 hours. The waiting room is comfortable with goodies available to customers.
Posted: 6/26/2013 • Last edited: 4/22/2015 • Link to this review
I recently purchased an Acura TL from Ed Voyles. The expereince with their sales staff and manager were super nice and friendly. They were very informative as well and helped position myself to make a good educated decision. If you're in the market and looking for an Acura, I highly recommend going to Ed Voyles to check them out.
Posted: 11/11/2012 • Link to this review
I've dealt with other collision centers, and Scott Porter the general manager took care of my case. I was very impressed by the way they got my car in and out. The work is great, the paint is almost perfect (I don't think anyone can be perfect, but they're as close as you can get!) with no "orange-peel" and a great finish. They use authentic parts and ensure everything is done to 100% Acura specifications. Excellent job Ed Voyles Collision Center! Thanks for getting me back on the road!
Posted: 1/10/2012 • Link to this review
We had a great experience purchasing our MDX from Michael Iscaro at Ed Voyles Acura. We looked at a lot of different cars and dealerships. We purchased from them because they were the most professional, helpful and low-pressure dealership we visited. Michael also gave us what I knew to be a good price without any games. This is after I'd spent a lot of time researching online in various Acura forums. He also helped us evaluate the different purchase and lease options. He left me with all the numbers, which I then took home, researched and compared with others online. Everything checked out. I half expected there to be a catch at some point, but there never was. While we were caught between a Honda, Mazda and Acura, we went with the Acura largely because of our experience with Michael at Ed Voyles. Now that we've had the car for a few months, we are very happy with our decision and the quality of help we received from them.
Posted: 4/14/2010 • Last edited: 4/22/2015 • Link to this review
This place is great. The staff is very friendly and I feel that they do honest work and don't try to rip you off. And the cost of an oil change is the same as going to one of those cheaper oil places. Wouldn't take my car anywhere else!
Posted: 11/30/2009 • Last edited: 4/22/2015 • Link to this review
I took my car to the Acura dealer after a visit to an auto parts store got me a replacement gas cap, but my check engine light still hadn't gone off after three trips. Thus, I thought there might be something else that was wrong with my engine. I made an appointment for 2 pm on Saturday, and I was out of there within 20 minutes or so. The service technician informed me that the engine code was that for the gas cap, but since my car was an older model, (1999), the light had to be manually turned off because it was not going to reset itself. The dealership did not charge me for this service and they gave me peace of mind since I now know that the issue with my car has been rectified!
Posted: 7/19/2009 • Last edited: 4/22/2015 • Link to this review
I happened to visit Ed Voyles Acura for my 04 Acura MDX that was repaired by other auto body shop-Duluth. I had few concerns regarding work done by other Auto Body Shop (Hendricks-Duluth GA). I am very impressed with Ed Voles Rep Lou Black's professionalism and explanation. I will definitely go for my future needs.
Posted: 4/25/2009 • Last edited: 4/22/2015 • Link to this review
I have been taking my cars here for years to service and purchased 2 cars from them also. They never tried to pressure me or upsell me with anything. The service department even threw in some freebees from time to time. The financing process when I purchased both cars was outstanding, no funny business at all. My only regret is that I do not currently own an Acura, I miss Ed Voyles' sales and service people.
Posted: 8/24/2008 • Last edited: 4/22/2015 • Link to this review
This is a cool place. They seem to assign you a set person who will always be in charge of your car when you go. My guy is this big guy named JT or JD. He's pretty competent as well as the rest of the crew.
Posted: 11/01/2007 • Last edited: 1/02/2008 • Link to this review