We went to dealership with intent to buy Hyundai Sonata 2013. After working on price and feature for almost two hours, sales person asked me to put my initial on the price at which I would buy the car on the day itself. He went to his manager to discuss. His manager came with sales person and said that we cannot agree on the price that I had given. At last, I increased my offer by $300 to which manager accepted the offer. When I started paper work, sales person (Shannon Ballard) again went to his manager. After 5 minutes he came and said- With the price (they already agreed before) they cannot give optional features(e.g. all weather floor mates. They had agreed to couple of others). We simply stood and walked out of the dealership. Such an un-professional work or may be this how they work professionally. They agree and at last moment they say NO.
Posted: 12/24/2012 • Last edited: 6/03/2013 • Link to this review
I had to bring my van there to replace an electronic key. The car had no other problems. While getting ready to go pick up my car I recieved a phone call from them telling me that my battery is bad and they kept having to jump it. They wanted to charge me an additional $150 on top of the $200 they were charging for a darn key! I told them no, I would deal with the battery when I got there. Needless to say the car started right up, I went to the local Autozone and had the battery and alternator both checked, the are both running at 100%! These people are full of it, they lied about what needed to be done and when I got there they had additional charges for environmental disposal fees added to me. What exactly do you have to dispose of while replacing an electronic key? They are total frauds!!!!
Posted: 7/14/2011 • Last edited: 6/03/2013 • Link to this review
I tried to purchase a car knowing that I needed it within 2 weeks. After they told me they obtained a car for me and charged my credit card with a deposit to hold it for me, they suddenly notified me 2 days before my deadline that they don't have the car. I won't be surprised if it turns out that they just sold it to someone else and lied to me about it. Stay away from them.
Posted: 7/12/2011 • Last edited: 6/03/2013 • Link to this review
Wow, reading some of these reviews I wonder if they are talking about the same place I bought my Sonata from. I emailed them, got a quote, I countered with my offer and they accepted it. Picked up the car the next day, no surprises, and was out in under an hour. Paid about $200 more than another dealer wanted but they were unprofessional and liars, so no sale. I'll gladly pay a premium for premium service. Ask for Rashid, very mild mannered, calm, polite guy. Not your typical car salesman.
Posted: 6/15/2011 • Last edited: 6/03/2013 • Link to this review
Absolute worst experience ever! LIED about what was clearly a credit application, saying that it was not a credit application, but a federal form required to verify identity. Even though I came with a pre-approval letter and a certified check from my bank (for which they'd receive a validation code from the bank; it wasn't a personal check) in-hand, they still tried to force me to fill out a credit application! My bank was open but they refused to call and verify the funds, or even let the check clear before I took possession of the car. The sales manager stated: "To be honest I don't know you! And a credit application is the only way to verify your identity!" NOT the federal ID Verification and OFAC form that I filled out for them. NOT the driver's license I presented or the insurance information (faxed to them from the insurance company). But a credit report. I refused to fill it out multiple times because I already had financing and I didn't want to lose points for additional, unnecessary credit inquiries. They agreed, but when I got down to the last sheets of paperwork, they brought the credit application out again (this time forcibly, and admitting their intent to run my credit even though I had no intention of financing through them) stating that it was their "policy" and I could not leave with the car without filling out a credit application. WHY LIE? They figured that by that time I'd be so invested in purchasing the car that I'd agree to anything.
Posted: 6/10/2011 • Last edited: 6/03/2013 • Link to this review
After visiting the location on a Sunday and receiving no assistance, I opted for email communication. I was met with a condescending attitude and a generally disrespectful tone while attempting to negotiate. The internet sales consultant, Lanny Lee, was extremely insulting in his responses. Instead of just simply saying "I can't do that" or "here is what I can do" he proceeded to almost bully me on the figures I was giving him, which I had gotten from edmunds, so I know they were reasonable. This was his first reply to me, which ended the negotiations very promptly. As I received poor service both at the store and online I would advise against this dealership and Lanny Lee specifically. I was met with a much better attitude at Cherokee Hyundai in Kennesaw.
Posted: 11/29/2010 • Last edited: 6/03/2013 • Link to this review
I bought a Hyundai Tucson 2010 in march in Ed Voyles Hyundai Atlanta. I got a small dent so I took it to Ed Voyles Hyundai Body Shop Atlanta. They charged me around 1200 for the repair. While browsing their website I found a coupon for 99.00$ (Free Detailing Coupon for repairs over 1000$) . Firstly I was not happy as they did not tell me about the coupon until I found out about that myself in their website. . I printed that out and went to shop and asked them about that. They said I can use that to get a free Detailing of my car . I asked their staff If I can use that at a later date as my car is 3 months old and not a lot of stuff to get detailed. They Said I can use the coupon at a later date when I am ready.I went to shop after 2 months with the coupon and the receipt to get It detailed. They said they were not aware of this and the coupon can only be revealed at the time of repair not after the repair. I told the supervisor there that I specifically asked if I can reveal the coupon at a later date and their staff said yes. He told that the person who told me was no longer working here and as I don’t have anything written proof so they will not accept my coupon. Even after telling that their staff told me to use it later..he asked me to show a written proof that their staff told me to reveal it at a later date…That sounded ridiculous and crazy ….. Even On the coupon there was no expiry date…..….…They sounded as if I was lying …..I felt very bad and insulted…….
Posted: 9/29/2010 • Last edited: 6/03/2013 • Link to this review
I bought my vehicle at Ed Voyles, and I will say that my buying experience was a pleasant one...but that's where it stopped. Every time I go in for a simple service, they try to add something on...for my 15,000 mile checkup, they presented me with suggested services that totaled $280! I had to show them the manufacturer's recommended services, which as most people would know, includes an oil change and inspection of a few things...not servicing of these things, especially services that were upwards of $200. What a joke...and when I went to get my tire checked because it kept getting low for the 4th time, I was told it'd be about $15 to patch a nail hole (which was fine), but when I went to pay, I was told I owed $40+!....why? "Well, because you got an oil change too," which is really comical, considering I never once asked them to do an oil change. The woman who checked me in said "when I said, 'oil change?' you said 'yeah'"...I clearly made an appt for my tire...and that was it. Luckily, they removed the charge, but beware if you go here...especially look out for one of the women in the service office, as she tries to get away with this stuff the most and rarely cracks a smile. This will be the last time I take my vehicle there for servicing; you'd expect more from the dealership where you purchased your car.
Posted: 8/15/2009 • Last edited: 6/03/2013 • Link to this review
Extremely helpful and friendly staff. We had a no-pressure and very knowledgeable salesman. We got a great vehicle for an awesome deal without having to argue for it. I've already recommended this dealership to family and friends, and will return in the future. A+.
Posted: 9/29/2008 • Last edited: 6/03/2013 • Link to this review
We shopped all over the Atlanta area for a Hyundai & when we found Ed Voyles Hyundai our search was over! They were so friendly and provided excellent customer service. We would recommend them to all of our friends! Thank you Ed Voyles Hyundai!
Posted: 2/20/2008 • Last edited: 6/03/2013 • Link to this review
Service was expensive for whatever you need done besides an oil change. I was scared into getting my 60,000 miles service done after a routine oil change. The only things replaced was the oil, the oil filter, and the timing chain. Everything else was just checked with no comments.
Posted: 11/12/2007 • Last edited: 6/03/2013 • Link to this review
Purchasing a car from Ed Voyles Hyundai was the most pleasant experience I have had. Working with my salesperson (Denver) was great: he was straightforward and honest and provided a great price. No unnecessary games or haggling. I highly recommend Ed Voyles
Posted: 6/26/2007 • Last edited: 6/03/2013 • Link to this review