Eden Mobile grooming treated me extremely disrespectful and the customer service that I received was deplorable. I had a 9am appt and scheduled my day around this appt and they did not show nor did they call. I continued to try and contact them for 4 hours and finally reached someone who stated they will be at my house at 3:30pm. Needless to say they did not show up until 5pm. I respectfully told them they should acknowledge my time as being valuable and offer me some type of discount. I spent my entire day waiting on them. Laurie I'm assuming is the owner stated she can't help it if things happen, she can't compensate or discount anything and if I don't like I can take my dog to pet smart. To respond to a customer that way is unacceptable. By the way, this is the 2nd time that they missed an appt without calling me to let me know they weren't coming. I'm am soooo disappointed and angry for the lack of respect that they have shown me and my dog Chloe. Quality customer service is the corner stone of any successful business. I cannot and will not allow a company to disrespect my time and then pay them for it.
Posted: 9/29/2009 • Link to this review
My doggy hates taking baths but she smells so good and looks like she is a model once Eden Grooming cleans her. My Candie is so happy and feeling good she can't help but yelp. Thank you Eden Mobile Grooming you are awesome. I highly remend you to all my friends in Snellville.
Posted: 5/13/2008 • Link to this review
My Yorkie has been afraid of groomers and usually starts trying to pull away when he gets groomed, but not this time. He fell in love with Miss Laurie right away! She has a really sweet gentle way with dogs and he felt very comfortable with her as did I. I could see them working together through the window of the van and Max was enjoying being groomed for the 1st time EVER!!!! I invited her in after they were done, and Max insisted on sitting in her lap! He was sad to see her leave! My main reason for looking for a groomer is because Max has had bad experiences with rough ones and was so fearful of being groomed...but NO MORE! Not to mention, she did a BEAUTIFUL job on him. He was nice and clean and soooooo soft! His trim was PERFECT!!! He smelled so good and looked so cute with his little bandana! She assured me that the next time she comes that he will be jumping in the van, excited to get groomed next time she comes. I believe it! I HIGHLY recommend her and will definitely use her again! Thank you Miss Laurie for treating my baby right!
Posted: 8/30/2007 • Last edited: 1/02/2008 • Link to this review
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