I walked into this office and was immediately put off by the inappropriate nature of the conversation that was taking place. It took just too long for this gaggle to bite their tongues and acknowledge my presence. That should have been my warning to walk straight out and go somewhere else. Even so, I met with the agent who started up a policy for my house and car. Things probably could have gone more quickly if she wasn't looking at her cellphone the entire time. When she finally got it together, , her quote was significantly higher than some other places I've shopped...including another State Farm! When I questioned this, she started explaining all the things she could remove/reduce from my coverage to get the price down. WHY on EARTH do you think I want the most expensive, most unnecessary coverage you have available without event checking with me?? I can't think of a time I've walked into a place and said "Give me the most unnecessarily expensive thing you've got". Of course I want the best coverage for the least amount of money and I feel like my "good neighbor" Elanit should assume that when doing business. She left me with the impression that I don't matter at all to her business and am just another dollar for her to pocket. That doest make me feel very confident that she'd be there for me under the unfortunate circumstances that I'd ever need her. I ended up with another company who took my information and compared rate
Posted: 7/18/2013 • Last edited: 8/09/2013 • Link to this review
IF You want the WORST Service available and the most incompetent associates alive,you've got the right place.I just cannot understand how they are even in business.JENNIFER is a complete liar,she just says anything to get you off of the phone,my policy has been F***ed up for 4 months because of her and please note that Elanit is no better.ALL I ASK FOR IS ACCURATE INFORMATION not some crap you make up because you DONT UNDERSTAND how to do your d**n job!!!!!!!!!!!!!! I make a payment then someone calls and says "did you pay,oh im sorry I see it here"??? An office full of idiots!!! Back to Geico I go the 30 dollar monthly difference is so worth the peace of mind.
Posted: 2/20/2012 • Last edited: 8/09/2013 • Link to this review
I have found the BEST SF Rep! Elanit and her staff (Jeannette) are awesome! They have always been there to answer every little question I have, and are willing to break it down to me for easier understanding. They know who I am when I call, they can recall even the little things I may have mentioned in a previous call, that just shows me how much they care and pay attention to me. I always feel like I am their #1 priority.
Posted: 11/24/2009 • Last edited: 8/09/2013 • Link to this review