I hired this company upon a recommendation of a family member and I have regretted it ever since. They assured me that they could replace out flat roof. The job was completed at the end of 2015 for over 7k. It has leaked ever since. They have come out once to repair it, less than 2 weeks after it was finished. We have more leaks now and no one from the company will call us back. They have come up with excuses as to why they shouldn't have to repair it. We have leaks, mold, damaged sheet rock, discolored paint, and puddling of water on our roof. The roof itself looks about 50 years old and looks like just the tar paper that goes under other roofs, even though this a rooftop patio area. The seams are separating and there is bulging on the walls. We just had another roofing company come out to check the roof and were told the roof was done improperly. DO NOT HIRE THIS COMPANY!
They were to replace the old flat roof with a new flat roof.
Area Cumming, GA
Cost $5,000 - $9,999
Date December 2015
Posted: 4/26/2017 • Link to this review
I saw one of the Element Pros yard signs in the front of my subdivision and thought I would give them a call. I choose them more so because they didn't seem like the crazy roofing guys who only have a business card. They had folders and documents and all kind of info to help me. A few of the shingles on my roof had blown off from the crazy winds and it looked so tacky. The crew worked with me on getting an insurance claim, I had no idea that I could even file a claim for storm damage. They were very efficient. After the whole claim process I got my roof replaced at it only cost my deductible. The work was complete the same day it was started which was very important to me. They also had a small dumpster delivered for clean up and picked it up the day after work was complete. Love the work. I let them keep a yard sign in my yard because I do want my neighbors to know that I loved this service!
Posted: 4/17/2014 • Link to this review
Used them when they were Laurel Roofing (Element Pros is the 3rd name they've used that I know of). Nick was great to work with but I don't think he's there anymore. They were quite helpful in negotiating the insurance maze. They were awesome with the installation of the roof, repairs and cleanup. The problem here has come 5 years into their 10 year warranty. The roof is leaking around the roof vents they installed. They came out once (after a couple calls) and supposedly it was fixed. Now its leaking again (or still leaking) and they aren't returning phone calls. If you are okay with the fact that once the work is done, they're done, then you should use them. But part of the reason we picked them was the warranty and references. The warranty doesn't seem to mean much at this point. We'll see what happens. To be continued......wanted to follow up. Nick has been awesome with their follow up (I probably should have been more patient). He's been quite responsive on ANY issues we've had with the roof.
Posted: 10/17/2013 • Last edited: 7/07/2015 • Link to this review
Roof was damaged due to wind and hail. Mr. Scottay came by inspected the damage and even climbed on the roof to take photos to submit to my insurance company. Did an excellent job and didn't charge me for repairing and cleaning my gutters. First class service.
Posted: 11/20/2012 • Link to this review
I was referred to Laurel Roofing from a coworker and gave them a call. I wanted a free roof inspection to see if i had any storm damage. My roof is old but did have some damage. Nick and his public adjuster represented me and made a claim for me. My roof and many inside rooms were approved. All i paid was my $1000 deductible! Incredible service and very impressed with Laurel Roofing and the staff.
Posted: 5/20/2012 • Link to this review
Nick and Laurel Roofing were able to work with our insurer to get us a new roof, based on wind and hail damage to the old one. The work was completed quickly and it looks great. We also had some much needed gutter work done. Nick was very responsive to our questions and concerns and I think he went out of his way to make sure we were pleased. This is a company that is doing things the right way and taking care of its customers. I would recommend Laurel Roofing without hesitation to anyone needing roofing or gutter work done.
Posted: 4/16/2012 • Link to this review
Nick installed gutters on my house and he also did some carpentry work. He did a great job on both. He was patient, gave helpful suggestions, found and corrected problems I had not noticed and his costs were very fair. He also offered helpful explanations for other problems I have with easy do it yourself solutions. I'll definitely use him again.
Posted: 4/15/2012 • Link to this review
Needed new roof on rental home after hail damage. Not only did Nick Mees and Laurel do an outstanding job, but he worked directly with my insurance company to help me recover most of my costs. Very professional all around, and my tenant was very happy and satisfied.
Posted: 3/05/2012 • Link to this review
Ruben was a pleasure to work with. Everything he explained in detail was delivered. He worked closely with my insurance adjuster and noticed several mistakes on their estimate. He quickly got the corrections resolved and we had our roof installed within the week! Great service. Thanks!
Posted: 7/07/2009 • Link to this review