When we accept a call we rely on the customer giving us accurate contact information. If the phone number and house address in inaccurate this leads to a failed service call. We did go out to the address that was provided. There was no house on the address provided. Our service tech actually knocked on several of the neighbors doors to hopefully find the correct address. None of the neighbors knew the name or the address. We always to make our customers feel appreciated and would never intentionally take a call and not go out to the appointment. That would be a waste of time and money on our part. If you would like to call our offices we would love to be able correct any miss communication that may have happened.
Repairman arrived in a timely manner even though the call went out at close to 10pm. He was courteous and knowlegeable. Answered all my questions and gave advice on how to maintain my door. Would recommend this company to all of my clients and friend.
Posted: 12/11/2008 • Last edited: 4/28/2009 • Link to this review
My tenants door went crooked a couple of days ago. And the company that was supposed to come and fix it never ended up showing for the job. So I saw the reviews for this company and liked what I was but was skeptical. What I was quoted wasn't what I paid. I actually paid less than the quote. the guy was here on time (My Time is valuable) fixed the door in 20mins. and I didn't have to replace sections or anything else. We will use this company from now on thank you KUDZU for the referal
Posted: 11/19/2008 • Last edited: 4/28/2009 • Link to this review
Thank you for your great service. Very Fast and on time. The technician knew exactly what was wrong and had my cables fixed in 20 mins. I can't even remember when my door and opener sounded so quiet. even made sure there wasn't any bolts on the ground when he left.
Posted: 10/17/2008 • Last edited: 4/28/2009 • Link to this review
It was 12am and I shut my door on my trailer hitch and the door went crooked. I Have a bunch of tools and expensive things in my garage that I didn't want stolen so I needed my door fixed tonight. After calling a handful of companies and getting just answering service. I got a hold of Matt at Emerson garage doors. He came out within an hour and had my door fixed and I didn't even need to buy a new door. At a very very reasonable price. You need to call Emerson Garage doors. Great job Matt
Posted: 8/08/2008 • Last edited: 5/06/2009 • Link to this review
We had 3 other companies come out and it seemed like they all wanted way too much to fix our problem. I got these guys number from a friend of mine and called them up had someone come out and give me a quote. I was expecting the same response but no. Matt Told me exactly what was going on. I didn't need to replace my door or the opener all I needed was a couple of parts. They saved us over 1,000 dollars. If you haven't called them you need to. They will save you money
These guys are great. They quoted me a price to have a door installed. They were here the next day had the door installed on time. There were no extra surcharges and they were $300 cheaper than the other company we called. They did an excellent job my door runs great. Thank you
It was sunday morning and my garage door was stuck I couldn't get my car out. I called Emerson Garage Doors. the company I work for uses them daily for their property maintenance. My boss recommendeds them to everybody. But I didn't think anybody would answer on a sunday. Matt answered the phone and was out in the promised time frame. Matt is very professional and courteous. Thank you again for the prompt service.
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