Nightmare clinic, misinformed every step of the way by clinical staff, terrible customer service, terrible monitoring, lack transparency about their lab technology, will charge for dunce cycles, do not follow current protocols that most clinics follow , about 10 years behind in their field. Do not recommend any one go there, it is actually dangerous, you could easily end up with severe long term health issues/complications before you ever get pregnant(that was my experience). It should honestly be shut down.
Posted: 4/16/2014 • Link to this review
I started going to Emory Reproductive Center when Caleb Kallen was there. He finally left which I was happy about because he was very arrogant as someone else said. I didn't like the way he acted as if I was just an experiment instead of a patient. I stopped going but once I heard he left, I decided to go back. I started seeing Donna Session and she told me I needed a procedure done. I called back for months and never was able to get scheduled. Finally I told them to send my records to another doctor and then they decided to try to schedule me last minute. I ended up doing the procedure with another doctor. The doctor sent the results to them and once again, I never heard from Session. I've called twice. A nurse called me back and we played phone tag. Then I finally got to talk to the nurse. She told me Session would call me back with the results and I still haven't heard back and it's been several weeks. I've decided to go to RBA and they are very personable unlike the staff at Emory. RBA staff ALWAY answer their phones. They even answer emails right away. The doctors and staff there (RBA) are great. I just hate I wasted 2 years 'playing' around with Emory. I wouldn't dare give Emory another dime!
Posted: 4/03/2013 • Last edited: 10/16/2013 • Link to this review
I went here for several months before successfully conceiving, and was seen by Dr. Donna Session. She was great. Unfortunately, the only time I ever spoke to her in person was during the intake interview, with the second time being over the phone. That was it. I was seen for multiple ultrasounds every month, and each time I had to wait for a call from the nurse later that day to find out what was going on. And if you miss their call, good luck playing phone tag! A secure email system would be so much more efficient, and you would actually have WRITTEN instructions. Anyway, it was all very impersonal, although I'm sure efficient for them, but each time I left not knowing whether things were okay. During the process I also learned that I have blood sugar issues related to insulin. I feel I should have been referred to a dietician, or at least counseled thoroughly on a proper diet for controlling insulin resistance. Instead they just gave me pills for it and didn't say a word. Overall, however, I believe they are experts in their field, and that I received good care. Our insurance paid for a lot of it too, which was nice. And the nurses and front office staff were nice too. It just wasn't very touchy feely, and communication was not satisfactory.
Posted: 7/20/2012 • Last edited: 10/16/2013 • Link to this review
Dr. Kallen and Dr. Kushnir are by far the worst doctors I have ever encountered. They must think the fact that they are doctors makes them gods and the rest of us are lowly peons. Arrogant to the core. Very dismissive and unwilling to listen to patients and their concerns because they think they already know it all and have all the answers. I felt as if I were dealing with car salesmen. All they wanted to do was upsell services, and if they assumed that I couldn't "afford" the more expensive services, they would still be willing to sell me the cheaper services even if he knew they wouldn't work. I felt as if I were being judged, and as if it were my fault for being in the position I was in. Very sexist.
Posted: 9/30/2011 • Last edited: 10/16/2013 • Link to this review
Our experience with the Emory Center was bad enough that we changed clinics. The technicians were kind and professional, and the offices are clean. However, on the down side, we experienced multiple billing errors, lost referrals, misplaced medical records, incomplete medical transcripts upon request, and a general lack of organization and responsiveness. One memorable instance resulted in my husband arriving at the clinic with a sample to freeze, and he was informed at their front desk that he needed several additional blood tests before they could proceed. Their failure to communicate this beforehand was very frustrating. Also, several times their 'systems' went down - once I was unable to contact them to schedule a necessary ultrasound, and worse, on the morning of one of our IUI's we arrived, specimen (his) in hand, and since the 'systems were down' we were forced to wait nearly 45 minutes before they even began processing the specimen because they refused to create a hand-written label! I was so angry, that was the last straw and we took our business elsewhere. So unfortunately, I would not recomment this clinic.
Posted: 8/15/2008 • Last edited: 10/16/2013 • Link to this review