Displaying 61-75 of 276
Had Rick and the crew refinish our 20 year old hardwood floors. When they got done, they look brand new. He also helped us with the stain color as well. We were so impressed that when it was time to replace carpet in the dining room, we had Rick come back and replace it with hardwoods. Matched the other floors perfectly. Can't say enough.
Posted: 1/26/2015 • Link to this review
We highly recommend Ricky and Lori's Emperial Hardwood Floors! They were prompt, efficient, courteous and delivered an excellent floor refinishing experience for us. They completed our project in less time than originally planned for....we love our hardwood floors again! They offer competitive pricing, and offered an additional coat of polyurethane that other contractors did not offer. WE are very pleased and rate this company as 5 stars!!
Posted: 1/26/2015 • Link to this review
Everytime I see my floors I get mad. After only 8 months the finish has worn and the floors look terrible. The scratches started immediately. We followed their instructions about waiting to walk on the floors and keeping pets off for a few days. The urethane coating has completly worn off high traffic ateas such as the living room floor. We paid over $5000 to Emperial have our hardwood floors refinished. We cannot reommend Emperial and are talking to companies to re refinish our floors. This means we are having to pay twice. We are not happy. I am a real customer from April 2014. I have the canceled checks to prove it. And anyone is welcome to come look at my floors.
Posted: 1/25/2015 • Last edited: 2/06/2015 • Link to this review
I would like to say the customer never contacted me directly that there was a problem until she wrote this review 9 months later. The floors were refinished 4/30/14 and she posted the review 1/25/15. In her review she stated the floors started to scratch a week after the work was completed but yet she did not contact us about the problem. After the job was completed she emailed saying "Thanks so much for doing the floors" and expressed that there were some minor touch ups to be done. We did come back to correct the touch ups and never heard from her after the last meeting. After reading the customer's bad review and not knowing who the reviewer was, I submitted a response asking the person to contact me, which she did. I inspected the customer's floors on 2/10/2015. There are surface scratches made by 2 very active border collies in the house. It is normal to have surface scratches from dogs of that size and activity. Looking back at the original estimate, it was suggested to her to use a tougher finish but was turned down for monetary reasons. I really want to help this customer out so I offered to recoat the floors. I asked what products she uses to clean the floors. The customer stated she used Bona Cleaner (good product), Murphy's oil soap (leaves an oily residue which is not good) and Orange Glo (the worst product to put on a polyurethane floor and causes scratches to be accentuated). So now we know why the scratches are so noticeable. All our customers receive a contract which we require to be signed prior to starting work. It states: Do not use any products which could contaminate the surface such as Future, Murphy's oil soap, Scott's liquid gold, furniture polishes, Halloway House, etc. The reason why is that these products cause problems with the finish and the polyurethane can not be recoated in the future. We also suggest using Bona cleaner for hardwood floors. Most surface scratches can be corrected by one or two coats of polyurethane but now refinishing is the only option to correct her problem. I truly feel the refinishing of the hardwood floors was professionally done, but the dogs scratches and then the contaminates which exasperated the problem is not our fault. I will continue to work with this customer to resolve her problem. Ricky Core, owner of Emperial Hardwood Floors.
Our first floor was part hardwood part carpet. Imperial Hardwood helped us to replace the carpet by hardwood. The crew did an excellent job. The old and new floor match very well, and transition in-between was nicely done. In addition, we need to run one speaker wire under the hardwood. The crew creatively dug a small tunnel on the concrete underneath the hardwood, so that the wire does not affect the smoothness of the floor sitting on top of it. Overall, excellent job.
Posted: 1/24/2015 • Link to this review
Ricky and his team added wood floors in the family and refinished/stained our first floor. He made sure my wife was completely happy with the color and their work was focused and excellent. I highly recommend Ricky and his team.
Posted: 12/22/2014 • Link to this review
Ricky Core was courteous and professional and a pleasure to work with. I was able to schedule my job easily without high pressure and I appreciated Ricky's knowledge of his craft and experience. His team did an outstanding job refinishing my hardwood floors and repairing some minor damaged areas.They were able to match an adjacent area that Ricky pointed out that did not need refinishing which told me how honest he was in not overselling me a service that i did not need. I was sold at that point! The clean up was way beyond my expectations and we are very happy. We highly recommend this service and will use them again in the future without hesitation. No more shopping around! A great value and a great job.
Posted: 12/10/2014 • Link to this review
Ricky was very professional and knowledgeable of his product. He was able to show me samples right away of the color and type of wood I wanted. Price was great and better than I could have ever imagined. Beating all the other company's price bids with a much lower price. Ricky was friendly not pushing me into sale but educating me on best flooring for my home. Work was schedule quickly with installation crew headed up by OZ arriving on time explaining everything to me that was going to happen. Crew was very careful with my personal belonging and careful not to bump into walls, etc. All the work from start to finish was completed within the time promised. They even made up my king size bed so all I had to do was pull down the covers to sleep that night. MY NEW NATURAL OAK HARDWOOD FLOORS ARE GORGEOUS. The entire crew did an excellent job installing them and cleaned up after themselves beautifully. They were very patient with me when I asked them to move couch and big rug 2 more times till it was where I wanted it to be. Saw Ricky upon completion of job and he took pictures saying how nicely it went with all my furniture,etc. Please do not miss out on opportunity to talk with Emperial Hardwood Floors for THE BEST FLOORS EVER. I recommend and will tell all my friends how satisfied I am referring Ricky and his crew. So very Happy with my new floors.
Posted: 11/18/2014 • Link to this review
This is the second time I used this company. I am absolutely satisfied with their work this time. Chico, the installer would take extended measures when I pointed out places that needed extra work. Overall, it was a very satisfactory experience and I was pleased with the outcome. Thanks!
Posted: 11/12/2014 • Last edited: 12/25/2014 • Link to this review
We can't say enough about Rick and his company. We had our carpeting replaced with hardwood in our three story townhouse. The workmanship was high quality, the estimate was right on the money and reasonable, and the work was done in a timely manner. The color stain matching to existing hardwood was excellent. I would use them again without hesitation. Thank you, Rick.
Posted: 10/27/2014 • Link to this review
Had floors done while I was out of the country. When I returned the floors looked great and the furniture was put back in place. Came when they said they would and finished when scheduled.
Posted: 9/01/2014 • Link to this review
Emperial Hardwood Floors just refinshed my 100 year old heart pine floors and they are gorgeous! I did extensive research of review before I called Ricky, and he was just as good as advertised. The work is impeccable, and the service was great. I really appreciated Ricky's responsiveness to all my questions, and his ability to schedule the work while we were on vacation.
Posted: 8/26/2014 • Link to this review
I recentely engaged Emperial to do my hardwood floors while I was on vacation. Ricky gave me a quote that was much better than competetitors and I was very pleased when returning from vacation to see my beautiful floors. They had to replace some of the wood and refinished everything to match up. I highly recommend them for your hardware floor job.
Posted: 7/16/2014 • Link to this review
We recently had our 20-year old oak floors sanded and finished and they look fantastic. We changed the color as well, and Ricky did a great job understanding the look we were going for and showing us options for our color selection. The floors look amazing and Ricky and Lori are quick to respond to requests and questions. Highly recommended!
Posted: 7/06/2014 • Link to this review
Established in 1979, Emperial Hardwood Floors has served residents of the Greater Atlanta area in Georgia for over 35 years. We are a locally owned company specializing in hardwood flooring. Our projects include installing new floors as well as refinishing existing hardwood floors. We care about our customers and have a great deal of pride in the work we do.
Our goal is to make every customer happy, so that they refer us to their friends. That's how we built the business. Ricky Core,.. owner of Emperial Hardwood Floors, is involved in every aspect of the job. He even does estimates of the job himself. Our hands-on-approach has helped us win client trust and satisfaction.
2012, 2013, 2014, 2015, 2016
Home Reports Best Pick for thirteenth consecutive years. We carry both workers' compensation and liability insurance.
* By Appointment Only
Taking the time to refinish hardwood floors in Acworth is a great way to keep them looking their best. How do you know when it's time to have this done? Here are 3 signs that homeowners should watch for to help them determine when to refinish their...READ MORE »
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Taking the time to refinish hardwood floors in Acworth is a great way to keep them looking their best. How do you know when it's time to have this done? Here are 3 signs that homeowners should watch for to help them determine when to refinish their floors. Imperfections The best time to check for imperfections is right after cleaning the floor. Look for scratches, dents,...Read more »