Empire Heating & Air Conditioning

(404) 294-0900 empirehvac.com »

783 Dekalb Industrial WayDecatur, GA 30033   map »

Business overview

Service Area

  • Alpharetta
  • Buckhead
  • Buford
  • Cascade Heights
  • Cherokee/Forsyth County
  • Conyers
  • Cumming
  • Decatur
  • DeKalb County
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Midtown
  • Norcross
  • Riverside
  • Roswell
  • Sandy Springs
  • Snellville
  • South Atlanta
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
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Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • 8:00pm
  • 12:00pm
  • SUN

Reviews

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Great customer service!, 8/26/2013

Called in the Friday evening with a cooling problem and was able to schedule service for Saturday morning! The office called to let me know the technician was headed my way, service technician Keith... arrived and was able to resolve the problem with a new capacitor! Cool and comfortable weekend. Having their plan maintenance is the best! Thanks Empire for providing great service.

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In a pinch, these guys made time for us..., 4/19/2013

Cannot say enough great things about Empire. A/C went out, called in the a.m., and they were here!!!

Business Referrals

Displaying 1-15 of 37

Reviews

Suwanee84

Reviews: 5

Great customer service!

Called in the Friday evening with a cooling problem and was able to schedule service for Saturday morning! The office called to let me know the technician was headed my way, service technician Keith arrived and was able to resolve the problem with a new capacitor! Cool and comfortable weekend. Having their plan maintenance is the best! Thanks Empire for providing great service.

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nujdmba

Reviews: 1

In a pinch, these guys made time for us...

Cannot say enough great things about Empire. A/C went out, called in the a.m., and they were here!!!

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GlennMiller

Reviews: 1

Saved Again By Empire

Darn, after my spring AC check up, the cold snap came. Yikes. I had no heat. Dave came and fixed my pilot light pronto. Good job.

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Nooga2

Reviews: 1

Inspection

I live in Chattanooga, Tn but Martin the owner is a very good friend. Last summer my house never got below 80 degrees in the summer and warmer than 65 degrees in the winter. I needed help, so I asked Martin if he would take a look and give me an estimate. He did a walkdown of the house and the unit. Gave me a detailed report on the recommendations and suggested a local dealer. He said if the local dealer would not do for price he quoted he would send crew from Atlanta. Where that was 7 months ago. Just got my July a/c bill and it was half the power usage than last year and the HOUSE IS A COOL 69 DEGREES. Same results for the winter months. THANKS Martin.

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gcurrey

Reviews: 3

Fast, Efficient & Courteous!

These folks are the best. I just had my summer A/C check up. Dan did a great job. The office told me he was on the way. He was there in minutes. Thanks for keeping me cool this summer.

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HomeInDecatur

Reviews: 63

Good, not great experience

I used Empire to fix a recent AC breakdown. Here's my experience: -- Telephone service and scheduling was good. -- The technician was a bit talkative, but he seemed to be an expert at his job. He solved the problem quickly. He did set a very dirty bag down on a very clean and expensive dining room chair. (The dirt came up) -- The value was average. I thought the charges were a bit high, but then again it is expert service and fixing an AC in Atlanta during the summertime. So I suppose I cannot expect great value. -- The company seems to prefer service calls from people on maintenance plan, so I joined the maintenance plan. -- Overall, a decent company with good people. I would use them again.

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AtlantaTim

Reviews: 1

Best HVAC Company in North Atlanta

Empire is great. We've had their service going 5 years now. The service guys are very punctual, and fix the issue the first time. They take the time to explain what the problem is, and give me options for fixing it. We are on a service plan, have been for five years, and when we have an issue, especially in the summer time, they are out within hours to get us cool again. Thanks Empire!.

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GrizzlyDan

Reviews: 8

Stay away

This company has been out to my home 3 times to fix the same problem. They charge me a service call each time. They can't seem to fix my furnace and keep on running up expenses. The last time they told me to replace the furnace. MY GOD, the furnace is only 4 years old. Stay away from this company. I had RS Andrews out and they fixed it in one visit and guaranteed there work.

Empire Heating & Air Conditioning replied on 03-12-2011

I can't wait to learn the rest of the story as it certainly isn't typical to have multiple calls for a single repair or recommend replacing a reasonably new furnace. Please give me a call at 404-379-3088, or drop us a note with an address so I can look into what happened and resolve this issue for you.

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jpost4678

Reviews: 1

Redeemed.

The owner stepped in and made sure that I was refunded money for the story below. I paid $500 to have my furnace blower motor installed which they did backwards. They tried to tell me that my limit switch was bad too. I called another company to come in and fix Empires work which they did.

Empire Heating & Air Conditioning replied on 01-18-2011

We work very hard to deliver the best possible service at fair prices and back that service up with a full one year warranty on all repairs. We typically do not pay for service provided by others as requested since on the rare occasion there is a problem with a repair we are called and quickly have the issue resolved. In this case we have made an exception and a credit has been issued. We of course will warranty this repair for a full year.

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GoBraves1

Reviews: 1

Great Job

I have been with Empire for a couple of years. They have always provided a quick response and great service. I have used them a couple of times now for different issues and always been pleased with the results.

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askcleantech

Reviews: 2

BEST IN TOWN

We will always use EMPIRE, they were on time very nice gentlemen. Help me even move my couch. Go figure !!! We can say they did a job well done and went beyond. Hard to find a good company like that.

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clcrain1

Reviews: 2

Impressive Response Time and Service

I am very impressed with how quickly Empire responded. Mac,Empire's technician, provided knowledgeable and effecient service. I am thrilled with the maintenance agreement, and happy to know that in 90 degree weather they will respond very quickly. I highly recommend Empire.

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lulumom

Reviews: 1

Awsome company!

We were very happy with our experience with Empire. They were very honest, professional and were able to come out quickly. We have referred them to all our friends, family and neighbors. It's so wonderful to find such a reliable company.

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a7tate

Reviews: 2

AWFUL, STAY AWAY!

I called the number for the Atlanta Metro area on Friday July 16th around 7pm. I got an answering service, and I was appalled at how rude they were. I already had a poor experience with the company but thought i would give you another chance. The person on the other line just wanted to know if I had a contract and did not want to know how they could help me. I called Cool Masters in Lawrenceville and they were more than happy to help me, I got a real person with the company and they came out the next morning.

Empire Heating & Air Conditioning replied on 07-27-2010

Thank you for taking the time to share your experience and please accept my apologies on behalf of our answering service. We do reserve our emergency service for our planned maintenance customers in order to provide them with immediate service. Cool Master is an excellent company and I would recommend you sign up for their planned maintenance program in order to get pricing discounts and priority service scheduling.

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aghuff

Reviews: 4

Pleasant and Professional

We recently installed a new heat pump as part of our attic renovation. We sought estimates from several companies and chose Empire. Chris was very professional when he came to take a look and provide a quote. He took the time to answer our questions. The installers were neat, respectful of our home and obviously took pride in their work. After the install, Chris even helped us complete the paperwork for our energy rebates. The equipment works perfectly. Thanks for a job well done, guys.

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