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Empire Nissan

(909) 390-9977 www.empirenissan.com

1377 Kettering DrOntario, CA 91761 map it »

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Business overview

Types Sold

  • New
  • Used

Reviews

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Stay away even if they offer you a free car!, 8/05/2011

This is the worst dealership ever! The service department is rude and incompetent. I've taken my car to them numerous times for the same problems they never seem to be able to ""duplicate"" or they... simply say they fixed the issue, only to have the same issue return in 6 months. I took my car in 3 or 4 times for a leak on my drivers side window, and only after the third or fourth time, did they finally admit there was a leak and they say they repaired the problem. Now after numerous complaints about my drivers side window working intermittently (obviously as a result of the water leaking on that side) they are finally able to ""duplicate"" the problem. Of course now they tell me my warranty doesn't cover the problem and I need to pay them almost $600 to fix the problem their incompetence most likely created. I called GoodYear and was told they would charge $350- $4000 to repair the motor on the window. I wouldn't even take a free car from this dealership and I wouldn't trust the service department to wash my tires!!!

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Worst Car experience ever, 10/23/2009

Horrible customer service! Purchased a used vehicle and found a crack in the front bumper later that day. Called the dealership right back and they admitted to knowing about the crack. They still... havent replaced it to this day! I bought the car a year and a half ago.

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Displaying 1-2 of 2

Reviews

by pudynn at Citysearch

Stay away even if they offer you a free car!

This is the worst dealership ever! The service department is rude and incompetent. I've taken my car to them numerous times for the same problems they never seem to be able to ""duplicate"" or they simply say they fixed the issue, only to have the same issue return in 6 months. I took my car in 3 or 4 times for a leak on my drivers side window, and only after the third or fourth time, did they finally admit there was a leak and they say they repaired the problem. Now after numerous complaints about my drivers side window working intermittently (obviously as a result of the water leaking on that side) they are finally able to ""duplicate"" the problem. Of course now they tell me my warranty doesn't cover the problem and I need to pay them almost $600 to fix the problem their incompetence most likely created. I called GoodYear and was told they would charge $350- $4000 to repair the motor on the window. I wouldn't even take a free car from this dealership and I wouldn't trust the service department to wash my tires!!!

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  • Service
  • Value

by Ronni12345 at Citysearch

Worst Car experience ever

Horrible customer service! Purchased a used vehicle and found a crack in the front bumper later that day. Called the dealership right back and they admitted to knowing about the crack. They still havent replaced it to this day! I bought the car a year and a half ago.

  • Overall
  • Quality
  • Service
  • Value