I was referred to Engine Man after I was told my `04 SUV had so much sludge build-up in the engine it could not be salvaged (after trusting it to only the dealership for oil changes over the years..look how that turned out?). So, I called and Pete was knowledgeable and helpful, he explained that they will give the vehicle a diagnostic prior to replacing the original engine to ensure a replacement was needed. He gave me a quote w/ all of the extra preventatives they do (that everyone else charged for) to ensure I'm not calling about something going wrong w/ the vehicle afterwards - Plus #1. I was impressed, because when I dropped the vehicle off they showed me the replacement engine (if needed) on their floor and allowed me to inspect it. Day 3 I was told in fact I needed a replacement and day 4 there were a couple of recommendations made before completion, but nothing mandatory (no pressure) - just maintenance and the costs weren't absorbent. After a week, it was ready in the timeframe (because I had a rental) that Pete advised and at the quoted price - Plus #2. When I picked up, there was my vehicle out front with the CLEAN replacement engine installed and running/SOUNDING how it was supposed to. Then, they showed me the old engine heads with the sludge build-up..wow?? Pete reviewed what was done and asked me to bring the truck back for a follow-up diagnostic review to ensure everything is still O.K. (who does that?) and sent me on my way - Plus #3. Glad I was referred!
Posted: 8/21/2013 • Link to this review
I contacted Engine Man in search of a low mileage engine with the intentions of having the installation done at a local repair shop. However, after speaking with Pete and being offered by far the best deal for the motor, labor and warranty, I choose to allow Engine Man to complete the engine installation as well as other miscellaneous repairs to my vehicle. As a female, I am always wary of mechanics who speak to me condescendingly or slyly; however, I was very comfortable dealing with Engine Man and all of my questions were answered thoroughly and respectfully. Pete informed me of issues that were discovered during repair, but I was not pressured into authorizing any additional work other than what I requested and we previously discussed. He was fair, knowledgeable, candid and professional in customer service. I highly recommend Engine Man not only as a resource for a low mileage motor, but for repairs as well.
Posted: 5/07/2013 • Link to this review