Displaying 31-45 of 85
I would like to tell you both how please with my new hardwood floor in the bedroom. Your company also put flooring in my living room about 2 years ago and did such a wonderful job that's why I came back to you.I am terrible at names but the lovely lady in your showroom was so delightful, the man who gave me the estimate and the two that installed the floor did a super job. Everyone was very professional. Now I have to save up for 2 bedrooms in need of hardwood, I will be calling again soon!
Posted: 9/14/2012 • Link to this review
Thank you for letting us know how happy you are with the installations we have done for you over the past few years. We love our repeat customers! You will be excited to know that in October we will be having 36 month interest free financing on many of the products in the showroom. Now you can get the two bedrooms done before the holidays by taking advantage of the financing. We look forward to seeing you in the store soon. Don & Elisabeth
Enhance carpeted my basement remodel. I have to say from start to finish, I was thoroughly impressed with this company. They assisted in our selection ( the hardest part!!) of the type of carpet that would wear well. The service ethic involved with measuring, installing, clean-up, etc. was over and above my expectations. I'm a very satisfied customer and would recommend Enhance to anyone. In fact, I have. Many of my neighbors have used this company.
Posted: 9/11/2012 • Link to this review
Thank you so much for taking the time to write this review plus the referring your neighbors to Enhance. Word of mouth is the best advertising. We appreciate your business!
Four years ago Enhance Floors and More installed carpet in the entire upstairs of our home. Starting with the selection of the carpet we chose, the staff could not have been more helpful or kind. They were very knowledgable on all of the grades available and had a wide selection to choose from. Scheduling was prompt and easy. The crew was professional and hard working - non stop. After four years our choice of carpet was an excellent one and we will not hesitate to call Enhance Floors to do our next Job. Cheryl and Bob
Posted: 9/11/2012 • Link to this review
Thank you for writing this review; we really appreciate it. Because you included your name, I can recall who you are and I remember working with you in the store. We had to find a carpet that gave you the look and feel that you wanted plus fit within your $ budget. I am happy to know we succeeded. Please call anytime with any flooring questions. Thanks again!
We did a kitchen remodel and had Enhanced hardwood our first floor. The floors were the most noticeable part of the remodel. Enhanced did a great job at a great price. Adding hardwood can be a very disruptive project but enhanced came in and did a super job that we just love.
Posted: 9/10/2012 • Link to this review
Your kitchen turned out gorgeous, we are proud to have been a part of your remodel. Let us know when you are ready to tackle new carpet for the upstairs. Thank you for the kind words!
About 16 years ago I used Enhance to install carpet in my home...the quality and installers were excellent. Even my husband is happy...and that's hard to do!!!! A few weeks ago we needed tile and they installed it last week! Again another quality installation and the best customer service. Thanks Enhance....nice to know still honest and reliable companies around today.
Posted: 9/10/2012 • Last edited: 11/07/2013 • Link to this review
We appreciate your coming back to us for more flooring, and we especially appreciate your great review. Enjoy the new tile and please call us with any questions or concerns. We are here to help and assist, even 16 years later!
I recently had Enhance Floors install new carpet. I could not be more pleased with Enhance. I have had horrible experiences in the past with other companies. The Enhance Installers were very nice, polite and professional. They knew what they were doing! The seams are undetectable and they were very respectful of our furniture. They cleaned up behind themselves. Enhance is the best and I will recommend them anytime I get a chance. I had a wonderful experience.
Posted: 9/10/2012 • Link to this review
We are so glad that you finally had a good carpet installation experience. Our installers are the best in the business and do a great job for our clients. Thank you for taking the time to write such a nice review. Enjoy your new carpet!
My husband and I have never used anyone else for our floor coverings. Enhanced Floors has proven to be a very reliable, honest and fair company for over 15 years of our dealings with them. They provide high quality products that have stood the test of time in our home. If you want great customer service with high quality products, I would absolutely recommend Enhanced Floors for the job!
Posted: 9/10/2012 • Last edited: 9/11/2012 • Link to this review
We love hearing from our long-time customers and are so glad you still remember us after all these years. We hope you continue to enjoy your floors. Thank you for the great review!
I originally had trouble getting them to install my carpet when promised. When they brought the carpet out it look different in quality then the sample in the showroom. The owner's wife came out and brought the sample with her. We compared it and she said the sample is bound but they were the same weight. The difference was definitely noticeable. I did not like her explanation and told her she sounded like a used car person. Soon after her husband called and screamed at me and tried to belittle me. He threatened to call the installers back, not refund my money and charge a restocking fee.
Posted: 9/08/2012 • Last edited: 12/07/2012 • Link to this review
I first want to say that from the date I started my business 27 years ago that I have followed the principles that were instilled in me by my parents: honesty, integrity, and ethical behavior. I have worked very hard to develop and maintain an excellent reputation and to be a company that is deserving of trust.
When we arrived to install the carpet for this client, there was concern on her part that the carpet was not the same thickness of the sample she had used in her selection. I immediately dispatched my Installation Manager to her home with the sample and also the manufacturers invoice. The manufacturers invoice showed the correct style name and color, and the identification tag on the roll of carpet also verified this information. This unfortunately was not enough proof for my customer.
When carpet is shipped, it is rolled tightly and the roll is quite heavy. Almost always the new carpet appears flatter than the sample, which has not been under this compression. The fibers "bloom" once installed. A lab is needed to calibrate the ounce weight of the carpet. All of this was explained to my client.
She then made statements of smearing my company and reputation on the Internet. Accusations of "bait and switch" and "being a used car salesman" were also made. This was then followed up with "calling my lawyer." I did not feel comfortable installing the carpet. I explained that I didn't think we should go forward with the job due to the distrust she had. My client became even more upset that I would even entertain the thought of not installing the carpet. I agreed with much hesitation to proceed with the installation. The installation was completed and the client paid the balance due.
We have made arrangements to have a sample of her carpet tested to be 100% guaranteed that it does meet all specifications. As of this date all indications prove that she did indeed get exactly what she paid for. If the results of the test prove differently then both the carpet manufacturer and I will replace the carpet at no cost to the customer.
Bait and switch is enticing a consumer with a product or service of a certain quality but intentionally providing something inferior. Enhance Floors & More for over 27 years has never engaged in such deceit. My good name and reputation is priceless to me, and my company is managed following deeply ingrained philosophies of honesty and integrity.
Enhance Floors & More
Enhance Floors & More actually didn't do what I called about, but they were very helpful in pointing me in the right direction. I will use EF&M for any of my flooring needs because of their winning customer service.
Posted: 7/24/2012 • Link to this review
This review is very late but I think that makes for one of the better reviews. Because I can tell you that after 18 months from when Enhance Floors did our job that we are still extremely satisfied! My wife can not handle a mess so we decided we would leave the house for 10 days over Thanksgiving while we entrusted a flooring company to give all of our flooring an upgrade including : - Sanding and resurface of existing hardwoods downstairs - Adding new hardwoods to match downstairs - Replacing our bathroom tiles in all bathrooms - Replacing all of our carpet upstairs So, we left town for our Thanksgiving trip and Enhance Floors started their work. Everything went exactly on schedule for 10 days and the Owner stayed in touch with us on the progress of the work. Everything was completely done when we returned and looked excellent. More impressive than anything was the hardwood flooring job. We had two rooms downstairs that were carpet and we wanted to change out to hardwoods. Our existing hardwoods were a very unique, expensive, and no longer available type of hardwood. Enhance Floors knew exactly what they were dealing with when they saw our hardwoods and gave us several options. We ended up getting new hardwoods in those two rooms and resurfacing all of the other hardwoods...and you would never know that the two were installed 10 years apart from each other. EXTREMELY IMPRESSIVE WORK!!! I would highly recommend Enhance Floors!!!
Posted: 5/31/2012 • Link to this review
Thank you so much for taking the time to write this. I think that it is a good thing that the work was done quite a few months ago---this illustrates that our quality holds up and performs well over time. We did a lot of work for you, on a deadline, and we thought it all went smoothly. Continue to enjoy your floors and call us any time with questions or concerns. Thank you!
Have purchased carpet, wood flooring & porcelain tile flooring from Enhance over past several years, most recently in Feb -- they are so good to work with / very patient with me in my long decision process & I know they do a great job with installation and any questions I may have after the sale & installation - I recommend & will no doubt use Enhance again
Posted: 4/04/2012 • Link to this review
Thank you. Enjoy your new floors. We look forward to working with you again on your bathroom renovation!
We ordered carpeting for the 3 bedrooms for the first time from Enhance Floors. I will definitely use them again. Wanda in sales was terrific and pointed us out to her specials. The installation is high quality. Overall terrific experience
Posted: 4/02/2012 • Link to this review
Thank you! We sincerely appreciate your business and look forward to serving you again!
I loved the floors they put in my townhome and I really love our new floors in our new home. They were quick at getting the entire downstairs done. Good clean up inside and out. Don was great to work with during the home visit.
Posted: 3/04/2012 • Link to this review
Thank you for reviewing our business. We LOVE and value our repeat customers and appreciate your loyalty to Enhance Floors & More. Please call upon us at any time with maintenance questions or any other concerns.
I have been using Enhance Floors since the 1980s. Don (the owner) has done floors for me in three different houses. I have had them install carpet, wood, tile, plus sanding my hardwood floors. They do excellent work and are very dependable, reliable and honest. They always do what they say they are going to do. I have recommended Enhance to 5 or 6 friends who have used them, too with great results. I could not be more pleased with everything they have done for me. If you need new floors, call Don at Enhance and he will take great care of you!
Posted: 2/16/2012 • Link to this review
Thank you so much for these kind words. You were one of our first customers back in the 80's! We have always enjoyed working with you and hope to serve you for many years to come. Again, thank you!
After setting an appt 10 days out, they called the day before & left a message on VM asking for a $50 deposit paid in advance. I called back 2 hours later and they had a "scheduling conflict" and wanted to reschedule. This was an insurance repair and we suspect they didn't want to use a day for a small job. Little did they know it was 2,000 sq ft and over $5,000. It was inconvenient for us but glad we didn't work with them if this is their professionalism.
Posted: 2/09/2012 • Link to this review
I am sorry this client was disappointed with her experience with Enhance Floors & More. When she called on February 2 and scheduled her estimate for February 9, she was told there was a $50 fee (credited with purchase) for an insurance estimate. Her appointment was scheduled for a 12--1 arrival time range. We called on the 8th to confirm the appointment and to see if we could adjust our arrival time by one hour, to 1--2. This did not work for her schedule and I believe she stated that she was on a deadline to receive the quote for her insurance company. I thought we very cordially agreed that our schedule and hers unfortunately did not mesh and that due to her deadline she was going to call someone else. We, too, are sorry that this did not work out. Thank you for considering Enhance Floors. Elisabeth Stubbs, Owner
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