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Enterprise Rent-A-Car

2121 N Mays 
Round Rock, TX 78664
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Enterprise Rent-A-Car Enterprise Rent-A-Car : Cruises & Tours, Round Rock, TX



Reviews
by Ryan Van at Citysearch

Posted on Citysearch on 12/1/2011
dishonest, beware
I had a car from them another insurance company had paid for. I wasn't using the car all that much just wanted to save a little gas. Eventually while my car was being repaired the insurance decided to stop paying for the renal and not let me know. Enterprise did not let me know. They claim to have called me, however I have a phone bill to back up they did not. So had no chance to return the car, and didn't find out until they started emptying my bank account later. I even let them know where the body shop was when I picked up the rental, and are now trying to claim I didn't tell them.Very shady, dishonest, beware!This place used to be good, I've used them several times before without incident, but whomever is running it now appears to be very dishonest.
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by Un2hizpraise at Citysearch

Posted on Citysearch on 9/23/2011
Looking for Poor Service? This Place is for You!!!
What is it about Customer Service that is so difficult? I don't care if I use a credit card or a debit card, I can always rely on Enterprise to F___ Up the transaction! Then when you call, there is always some excuse; new employees, rep wasn't paying attention, my girlfriend ran off my co-worker, etc I don't know how they have managed to stay in business! Without customers, you would not exist! These folks do not believe in taking ownership of their errors! I HATE Enterprise!! ...
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Reviews: 1

Posted on 5/27/2011

Had No Problems!
Everything went smooth.Eric was a great help.He even remembered me.Will use them again if needed. Highly recommend working with Eric!
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by as1078 at Citysearch

Posted on Citysearch on 12/23/2010
lackluster - silly policies
Wrecked my car - had to get a rental. Don't have a major credit card. Nobody mentioned the fact that I had to practically give a blood sample to rent a car. Stood there for almost an hour only to have to be taken back to my house to get utility bills to prove I am who I am since I don't have a Visa etc etccash on the barrel type person. Big hassle. Kinda stupid since it is an insurance claim and they are paying it. Not me. This is the fist time I had to jump through a million hoops to rent a car like this. I should have called around and gone elsewhere....
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by austin123321 at Citysearch

Posted on Citysearch on 8/10/2009
Horrific customer service; disorganized
First agent(Marc) was rude, had attitude and clearly did not want to be at work. IncompetentCould not find reservation - called insurance company to set up a new one however I decided to call insurance company and got the details from them immediately. Second agent was very helpful however when he pulled my car around, another agent muzzled him out of it for his customer so I had to wait yet again for another car. Ready to change body shops so that I have to NEVER AGAIN deal with Enterprise....
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