Displaying 46-60 of 547
I've been using Estes for several years. They've come out for emergencies and non-emergencies. They've installed new HVAC, water heater and have repaired plumbing problems. I'm a retired woman in my 60's and I wouldn't know a condenser from a conductor so I have to trust what they tell me. I have never felt they were anything but honest with me and they've just taken care of me when I needed them to. Good people, and I'll be staying with them as long as they continue to provide such expertise and honesty. The administrative people I've always dealt with are truly kind and professional too.
Just a quick note to say that Estes is a company that you can trust for quality and service. I have used them for heating and a/c service on several properties in Roswell, GA. They have also been the company I have chosen to install new heating and a/c systems at both properties. You will never go wrong with choosing them for your needs.
They installed an entirely new HVAC system in my home a little over 3 years ago, and have been doing the semi-annual checkups on it ever since. I'm extremely happy with their level of quality, service, and professionalism. They're not the cheapest out there, but well worth the little extra you pay. Highly recommended.
I retired from the daily grind in 1999 and then did some contract work to finish out my tenure until 2001. During this interim period prior to shutting down I had Estes Heating & Air install a new Heating and Air Conditioning system. Since then their service and maintenance personnel have been servicing that system twice each year and are ready at any time between those service trips to jump onto any need that may arise.
We have high standards and expectations and it hasn't been easy finding the right/best folks to handle our home upgrades and maintenance. Finally, we have found a company that delivers what they promise. We first used Estes in 2011 for a total replacement of our heating and air conditioning system + weatherization, etc. Our monthly bills dropped by 48% immediately. Very professional, neat, clean and thorough. We have been so pleased we use them exclusively for plumbing, electric and heating & air jobs and maintenance. Can recommend Estes without reservation!
This July when our air conditioning computer and wiring caught fire and burned up, we called Estes. Evan came out and quickly and thoroughly diagnosed the problem. Throughout the process, Evan communicated very clearly what was wrong and how he planned to correct it. Evan worked with management at Estes to make sure the manufacturer covered the parts they were responsible for, and efficiently repaired our system. It's never run better! I wouldn't want anyone else working on our system. I hold my own A/C certification and used to do it for a living, so I know quality work and knowledge when I see it. Evan is tops in my book. Thank you!!!
Posted: 11/03/2013 • Link to this review
It sounds like Estes is genuinely interested in customer satisfaction. And that has been my mother's experience for the last twenty years. Hopefully the current issue can be resolved soon. She has been without heat since Friday (four days and counting). The weather is turning cold and she is a frail 83 year old lady who does not tolerate lower temperatures well. I am going to take this up with the management in the morning and will come back to update this review and my rating. Let's see if Estes meet their #1 goal, complete customer satisfaction. Next day: The heating unit was fixed by Estes this afternoon. I spoke to the customer service manager and the service manager and both were very helpful. All companies make mistakes now and then. Estes was able to fix this one within a reasonable amount of time. Their technician even came out of Sunday and did not charge for the service call. I have to give an average rating on quality because it is hard to understand why a unit would break down the first time it was turned on.
Posted: 10/28/2013 • Last edited: 10/29/2013 • Link to this review
We welcome the opportunity to help you out in any way possible. We need to know who your mother is so we can get you some answers and, more importantly, get her some heat!!! Please contact me, Joel Heller, Candy Fuentes or Glyn Strickland @ 404-366-9620 to help you immediately!!!!
250 words is just not enough to capture what this company has done to receive this poor rating. I've given Estes a month now to respond to my concerns and they have not called me back since receiving my last communication. That communication (via email) is pictured below. I have also tried calling to no avail. Estes waited until after my unit was out of labor warranty to inform me I had a freon leak, a unit they installed themselves and knew had a leak all along as they have been the only service provider. They broke a drain pan internal to the unit. Did not return a float switch to it's proper position during the same visit that broke the drip pan. This allowed my unit's overflow drip pan to overflow and leak inside my walls all summer. When Estes was made aware of the float switch not being in the right place, they reluctantly sent a technician free of charge to replace the float switch. When the overflow pan reached capacity again within a week, this is when the broken internal drip pan was discovered. The technician who came to return the float switch to it's proper place took pictures of my drywall and told me a supervisor would be contacting me during the regular business week and has never called. The only way they will send a technician now to investigate my broken drip pan is if I pay them a service trip fee to do it. I have tried to get them to send me a drip pan so I can change it myself and they won't do it without sending a technician first.
Posted: 10/28/2013 • Last edited: 4/16/2014 • Link to this review
This is not nearly a true and accurate reflection of the kind of service Estes provides to any customer. I feel the need to explain our position on this matter which differs greatly. Estes installed the complete system 6/7/08 at this address and we saw no issues with the system until 6/1/09. Because of the issues we saw (which were refrigerant related) we elected to replace the evaporator coil at no charge. We replaced the evap coil on 6/4/09 and tested the system repeatedly to verify it was in perfect operation and free from any leaks. Fast forward to 2013 and the system is beyond the 5 year manufacturer's warranty and we find the system has a leak yet again. We advised the customer of his options as is standard procedure. The second issue with the cracked drain pan is another different issue. Estes did not crack this drain pan. The drain pan was likely cracked by the force of the ice being on the pan from the coil freezing up. This is why we do not feel like this is our fault. Furthermore, this customer has requested we send him the warranty part to fix himself. We cannot legally provide him the part as he does not possess a warm air license for HVAC and is not authorized to perform warranty repairs. To clarify, Estes offers a one year labor warranty on all parts and services in addition to the manufacturer's parts warranties on the parts and equipment we install. Sincerely, Joel Heller, Service Manager
I have been using Estes for many years. Paul is the technician who always comes to my home. This past visit he said I needed new heating units ( mine were 20 years old). He arranged for Leverne to come to my house that afternoon, who arrived promptly and explained all my options. Within a couple of days, Carl and Byron installed new systems. Estes has the most courteous, professional, and well informed employees I have ever dealt with on a regular basis. Highly recommend them.
Posted: 10/27/2013 • Link to this review
Residential and Commercial Air Conditioning, Heating & Plumbing experts in the Atlanta area since 1949.
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The Air Conditioning Contractors of America (ACCA), The Conditioned Air Association of Georgia (CAAG), North American Technician Excellence (NATE), The National Air Duct Cleaners Association (NADCA), Comfort Institute Member, Georgia Power Premier Dealer, The Better Business Bureau, Excellence Alliance Inc. (EAI), AirTime 500, The Chamber of Commerce, Angie's List, Gas Advantage Dealer
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We are a proud member of the Comfort Institute, an organization dedicated to helping homeowners achieve a safe, healthy, clean, comfortable and affordable indoor living environment. We sell high efficient AC and heating systems and use Puron (R-410A) refrigerant in our air conditioning equipment, which unlike many haloalkane refrigerants, doesn't contribute to ozone depletion. Our customers receive whole house comfort checkups and computerized reports of duct and air leakage for energy savings.