Displaying 61-75 of 548
I have been using Estes for many years. Paul is the technician who always comes to my home. This past visit he said I needed new heating units ( mine were 20 years old). He arranged for Leverne to come to my house that afternoon, who arrived promptly and explained all my options. Within a couple of days, Carl and Byron installed new systems. Estes has the most courteous, professional, and well informed employees I have ever dealt with on a regular basis. Highly recommend them.
Posted: 10/27/2013 • Link to this review
Randy Rapier was the absolute professional and gentlemen, answering all questions, in a professional manner providing us with regular maintenance and service in a reasonable time frame. I'd recommend his professional understanding and the services of Estes to all my friends and associates. Thanks
Posted: 10/08/2013 • Link to this review
Thank you very much for the opportunity to help serve your needs and please remember we also offer Plumbing, Electrical and Insulation! Thanks again, Tommy Estes, President
I have used Estes for over 20 years and always got excellent service. I have a yearly contract. Randi was the service person, very unfriendly.he was hetre Sat. evening.Randi told me he checked the coil up stairs (he was here to check the heating system)it showed the freon was low. I asked how much was needed, he said about 2-1/2 to 3 lb. at $64 per lb. plus $59 to do a diagnostic test. Randi said it would be better to replace the unit for about $5-$6,000. I am 86 years old and just got out from 2 weeks in hospital & 3 weeks in Rehab. My wife is home from hip replacement surgey & 1 week in rehab. For Randi to come to me with that kind of money shock scared us to death. I have about $8,000 hanging over my head. I don't need the kind of shock. This is a good way to loose yor customers. Your service man Paul just checked the A/C everything checked out OK.
Posted: 9/25/2013 • Last edited: 4/17/2014 • Link to this review
I have spoken with our technician and called this customer to apologize directly. Our technician did not do what he was supposed to do and this issue has been handled internally. Joel Heller, Service Manager
Came home on my lunch break to discover my hot water heater leaking from the second floor through to the first floor. After calling another plumbing company who could only come after 5 and charge an after hours fee or come Saturday, I called Estes. They were very nice and understanding of the urgency of the issue. They had a plumber that could come but had another appt first. Elliott called on his way to let me know he was coming and where he was coming from. Once he was here he was very respectful and professional. Was in an out in an hour after having to replace some pipes. Was helpful in adding additional information on my invoice for my insurance company as well. Definitely will request him if ever need a plumber again.
Posted: 9/19/2013 • Link to this review
Thank you for the positive review of our services and for allowing us the chance to earn your business. We value every single one of our customers and we couldn't run a business without customers just like you! Thanks again! Tommy Estes, President
I had request 3 quotes, for a new water heater, new HVAC and house weather proofing. The different individuals came out and were very nice. Only 1 emailed me a quote within a couple of days. The other 2 never sent me a quote. After 2 weeks of waiting, I reported the issue to John and moved on to another company, Reliable - they were awesome. They had such a good reputation with my condo tower and the management team, I was reluctant to share this review but feel it is important people get to hear both sides and to keep Estes from getting complacent.
Posted: 9/16/2013 • Link to this review
Unfortunately we have spoken with this customer and what is communicated above is correct. We make mistakes but we pride ourselves on owning up to them. Simply put, we dropped the ball on this one and lost a customer that we valued and worked very hard to gain. I apologize for the bad experience and wish that we could have put ourselves forward in a more positive light. Please don't hesitate to let us know in the future if we can be of service. Sincerely, Joel Heller Service Manager
My air went out on 8/26/13 and my tech Peter Evans actually came early to see what the problem was. He was amazing, and ended up being the same tech who originally installed my air. He was great, professional and very helpful. The issue turned out to be something simple that my mother did and he went above and beyond trying to find the problem when we had a small obstacle in our way. I love this company, and had AMAZING service by Peter! The receptionist was also nice who made the appointment and was able to get me one same day! Thank you!
Posted: 9/02/2013 • Link to this review
Our a/c went out on Saturday. I have a service agreement with Estes and called just after noon. The tech, Lee Smith, called when he was on the way and arrived when he said he would. The problem (burned out capacitor) was fixed quickly. We have used Estes for 2 decades and have been consistently happy with their service and technicians. My only request for improvement would be to have emergency service available on Sundays vs only Saturdays.
Posted: 8/27/2013 • Link to this review
We are fortunate to have many exceptional techncians like Lee Smith. Thank you for trusting us with your Heating and Air Conditioning needs. Sincerely, Joel Heller
Our AC went out early Saturday morning. Turned out to be two separate problems, requiring service calls on Saturday and Sunday. Estes was responsive and both technicians - John and Mike - immediately demonstrated that they were experts in the field. They were extremely polite and personable and did all they could to make sure all problems were fixed while minimizing the cost for us. We have used Estes twice now and after this fiasco, we are customers for life.
Posted: 8/11/2013 • Link to this review
We really appreciate your trust in Estes Services. Thank you for allowing us to help your family on the weekend! Joel Heller, Service Manager
John showed up and took on the task of fixing my bathroom sink leaks - being an old house there were issues of course. He stuck with it and solved my problem. He was very personable and I couldn't have asked for anyone better.
Posted: 8/10/2013 • Link to this review
I have used Estes service for my home and business. They always make me feel like I'm the most important customer they service. Recently my hot water heater for my commercial kitchen went out with weddings scheduled for Saturday I needed service fast. Brandon and team to the rescue. Brandon came late Thurs. to access or situation and the plumbers and electricians were here AM Friday to make sure we were prepared for the weekend. Thanks to Estes our Weddngs were a success. From my first experience with Estes (my home AC) to the most recent only 3 days ago (An AC at my Business) and all the services in between Estes has always made me feel I am their most important customer. Thanks Again Estes Again, and Again and Again...
Posted: 8/08/2013 • Link to this review
Thank you very much for the kind words about our company! Sincerely, Tommy Estes, President
Carl, Patrick, Mike & Byron came to my house on 7/24 and installed 3 new Carrier systems (2 Infinitys and 1 Performance). It certainly wasn't cheap but these guys did a great job. My house now is comfortable like never before. I appreciate the professionalism.
Posted: 8/02/2013 • Link to this review
We greatly appreciate your business! Sincerely, Tommy Estes
We had an Estes technician work on one of our units twice a few weeks ago, only to come home from a trip to discover that the same unit was no longer working. In addition, we discovered a mysterious leak in our finished basement related to our other unit. I asked Estes to send a more experienced technician since, frankly, I did not care much for the tech who had worked on the first unit. John was wonderful! He was ultra professional and couldn't have been nicer. Most importantly, he knows his stuff. He quickly figured out the leak issue, explained how it probably happened, repaired it, and tested his theory thoroughly to make sure it was taken care of. On to the unit that had quit working. He also quickly figured out the issue there (a careless error caused by the previous tech), owned up to it that it was Estes mistake, and rectified the problem on their dime. John's service was so exceptional that it restored my faith in Estes completely, and enabled me to give them the 5 star rating appropriate for the "award winning service" that Tommy Estes touts. I'll be sure to ask for John next time!
Posted: 7/15/2013 • Link to this review
I have not ever seen a company that is bad as this one. We have had three units that Estes have installed all within a little over two year span. The cadilac unit Carrier carries has only lasted maybe 13 months. Two of the units have had line leaks. We had leaks in the old in effieceint units and had these replaced so it would eliminate service calls. Never the same service man. No one ever comes twice. We had air ducts that were installed only to air condition the attic. I could go on for awhile but you probably have a idea as to we have had nothing but bad service and technicians.
Posted: 6/24/2013 • Last edited: 10/24/2014 • Link to this review
I am sorry to hear about your frustrations and I would like to help make this experience better. As I do not know who you are I cannot contact you directly; please contact me via email at email@example.com or at 404-361-6560 so I can help. Sincerely, Joel Heller, Service Manager UPDATE 8/2/13: we have taken care of all of the issues with this customer and they are completely satisfied!
My recent Estes diagnosis and repair was an excellent experience: 1. Repair parts and technicians arrived on the designated day and time 2. Service was performed within the scheduled time 3. Estimate was exactly the repair cost 4. Technician was courteous, knowledgeable, and able to communicate the problem and a set of solutions. Raymond Scott went out of his way in providing service and managing all aspects of the repair. The smoothest service and repair experience I have ever had when dealing with a Heating and air repair. The repair service that I had received from other companies was just a single repair technician, however Raymond was backed by multiple Estes teams (i.e. installation, delivery, technical support, etc.). When you get an Estes service person you get the company! Thanks Raymond for a great repair experience and a great company, Estes Joe
Posted: 6/02/2013 • Link to this review
Residential and Commercial Air Conditioning, Heating & Plumbing experts in the Atlanta area since 1949.
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The Air Conditioning Contractors of America (ACCA), The Conditioned Air Association of Georgia (CAAG), North American Technician Excellence (NATE), The National Air Duct Cleaners Association (NADCA), Comfort Institute Member, Georgia Power Premier Dealer, The Better Business Bureau, Excellence Alliance Inc. (EAI), AirTime 500, The Chamber of Commerce, Angie's List, Gas Advantage Dealer
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We are a proud member of the Comfort Institute, an organization dedicated to helping homeowners achieve a safe, healthy, clean, comfortable and affordable indoor living environment. We sell high efficient AC and heating systems and use Puron (R-410A) refrigerant in our air conditioning equipment, which unlike many haloalkane refrigerants, doesn't contribute to ozone depletion. Our customers receive whole house comfort checkups and computerized reports of duct and air leakage for energy savings.