European Import Services have been servicing my Cayenne and my wife's Volvo SUV for years. I have found them to be more affordable than the dealership for just about every kind of repair. Their work is very good and I have never seen any indication that they fix anything other than what needs to be repaired. They are very accommodating when you drop off the vehicle, stopping their work to check out the problem. Trust is important with any business, but in the auto repair business, it is everything. At this point, I would not take my vehicle(s) any where else for service.
Posted: 8/19/2013 • Link to this review
I took my 2005 Audi there until I got a new TDI with factory service. They were great and never tried to "sell" me on services I didn't need but at the same time kept up with all my maintenance schedules. Good communication and much cheaper than the dealer.
Posted: 9/20/2010 • Link to this review
I have a vw tdi and it had a bad glow plug. They replaced the plug and check engine light came back on. I searched the internet and found out tdi's are known to throw the incorrect # plug. I took it back and they basically refused to replace it out of arrogance, spite or whatever. They were also rude and wasted my time and did not do what they said they would. I changed the plug myself and check engine light went away. Do Not Go Here!!
Posted: 5/25/2010 • Link to this review
Kudzu doesn't give me enough room to type every thing I would like but this is the short version. We found out from Audi we neeeded to replace some seals on our engine. Took it to European Imports for the repair. Everything seemed fine for 10 months or so but then the leak started again. When we call European Import they were rude and did not want to do the repair even though it was still under their warranty because we had not be back to them after the repair for oil changes and services. They finally did the repair under warranty but now 2 or 3 months later the leak is back. Audi said it was the exact same leak. Took it back to European Import and they are saying that Audi is wrong it is some other leak. Their website says the customer is priority 1 and that they do quality work. That has not been my experience. Other than the initial repair they have been rude every time and blame everything on Audi. And as far as quality goes I don't think you can call fixing the same problem twice and the engine still leaking quality work. Use at your own risk!!
Posted: 7/01/2009 • Link to this review
I have been taking my 1980 Porsche 911 to European Import Services for 8+ years now and would highly recommend them to anyone looking for service on a Porsche. They are always upfront on pricing, turnaround times, etc. and always take special care with my old classic car. They always do what's needed but don't go crazy doing unnecessary service to add up the bill. Great Work!
Posted: 6/25/2008 • Link to this review
I have been driving Mercedes for over 30 years and have used many different shops in 5 states to work on my cars. I started taking my cars to EIS nearly 10 years ago and have always been treated fairly. Each problem was explained to me in detail with the appropriate pricing quoted. Never have I arrived to pick my vehicles and had a huge "surprise" waiting for like has happened at other shops and dealerships. It has been a plasure working with EIS and i would recommend this shop to any one with a European automobile!
Posted: 12/10/2006 • Last edited: 1/02/2008 • Link to this review