Bruce at Evergreen Heating and Air is a delight! Evergreen is the first HVAC vendor for that I've used for my business that has displayed the kind of honesty and professionalism that Bruce displays. He always responds in a timely manner, is courteous and always is looking-out for my bottom line. Thanks Bruce... You are incredible!
Posted: 5/22/2012 • Link to this review
We approached Evergreen to help with zoning at our home, based on a friend's recommendation. Below are some facts based on our experience. Hope this helps you make an informed decision: Overall: Unprofessional - Did not show up, neither called on first appointment. Reason cited was "Forgot about it". Made it to second appointment though. Quality: Poor, since zoning did not work correctly. They made few upstair-vents controlled by downstair-thermostat and vice-versa. Service: Terrible, Our AC actually stopped cooling a few days after the zoning. It took at least a dozen phone calls after which they decided to send another sub-contractor to our home. We were promised that we will be charged only if they could fix the problem. However this "new" sub-contractor demanded a fee just for the "visit", irrespective of whether we accept his service or not. He made us cough up $200 for just putting in freon, which by the way ran out over next 4 hours making us wonder if it was ever put in. Value: Extremely poor, since now we are out of the amount charged for zoning which is flawed, we had to pay another vendor to fix the AC which broke after Evergreen's visit, we had to pay $200 to a subcontractor sent by Evergreen for freon which ran out in 4 hours & Worst part - Evergreen never returned my calls after that to honor their commitment on a year of warranty of their work. Very bad experiece working with an unprofessional company.
Posted: 9/17/2010 • Link to this review
We had a Wednesday afternoon emergency with condensation running down from the attic-mounted units. Other firms were telling me to turn the unit out and could not send somebody until Friday, or even Monday. A friend recommended Evergreen, and they were at our house that evening. Quick but thorough check of the unit found that the problem was slip-shod initial installation, and the problem was explained to me in understandable language. Fixed it right away, VERY reasonable service charge, and we were in the cool that night! *whew* I am glad I followed up on this recommendation!
Posted: 6/19/2009 • Link to this review
Bruce was referred to me by a friend when my heating unit started acting up. Bruce and I discussed the type unit I needed to correct some problems with the previous unit. We set up an appointment and Bruce showed up exactly on time and performed the installation in a very professional manner. I would have no hesitation to recommend Bruce and Evergreen to anyone. He is just the best!
Posted: 5/28/2009 • Last edited: 6/01/2009 • Link to this review
Our HVAC unit stopped working on Memorial Day Weekend. We were without air conditioning for two days during the last weekend in May. It was hot! My fiancÚ telephoned three companies he found on Kudzu. On Monday afternoon, we chose Evergreen Heating & Air to assess our problems and provide a solution. Bruce came to the rescue on Tuesday! He was prompt, courteous, and professional. He is very knowledgeable about Heating and Air Conditioning. He did not try to "up sell" us with repairs or parts that were not necessary. We are very satisfied with Bruce's work and look forward to working with him again and again. Now it is 67F in the house!!!
Posted: 5/26/2009 • Link to this review
After working with several subcontractors on a total renovation, Bruce was the first to actually care about the product he produced. The overall work was exceptional but it was the little things that were appreciated (cleaning up every day, arriving on time, honesty...). He did not try to sell us with any unnecessary services and the price reflected the original estimate. We would refer Bruce to anyone with HVAC needs.
Posted: 5/25/2009 • Link to this review
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