Excalibur Home Management, LLC

(678) 825-1400 www.excalhomes.com

1405 Haw Creek CircleCumming, GA 30041 map it »

Save to my favorites »

Business overview

Services

  • Accounting
  • Background Checks
  • Brokerage
  • Document Preparation
  • Financial Management
  • Investment Sales
  • Lease Administration
  • Leasing
  • Maintenance
  • Marketing
  • Move-in/Move-out
  • Pricing
  • Real Estate Management
  • Rent Collection
  • Tenant Relations

Kudzu's "Best Of" Winner

2012

Hours of Operation

  • MON
  • 8:00am
  • 7:00pm
  • TUE
  • 8:00am
  • 7:00pm
  • WED
  • 8:00am
  • 7:00pm
  • THU
  • 8:00am
  • 7:00pm
  • FRI
  • 8:00am
  • 7:00pm
  • SAT
  • 10:00am
  • 5:00pm
  • SUN

* 24-Hour Service Available

Payments Accepted

  • Personal Checks

Year Established

1985

Languages Spoken

  • English
  • Spanish

Reviews

View More »

Worst Management Company I've Ever Dealt With, 6/12/2014

There were multiple things wrong the day I moved in. I arrived with my moving truck to find out that it hadn't been communicated that I had to pay to rent out the elevator to move my things in. The... management company representative arrived an hour late to meet me with the keys while I waited outside with my truck and movers (who I was paying by the hour). When I finally went into the condo, I found that it had not been cleaned, there were broken blinds, the carpet hadn't been cleaned and there was a light that was missing a cover in the bathroom. Some of these repairs took over 4 months before a repairman ever came out. The management company said that it took so long because there were 'scheduling issues ;and I was unavailable for an issue that should have been fixed before I ever moved in They never took responsibility for anything on their part. I'd go into billing issues I've had, but I don't have time. I'm usually a very happy client/tenant but this has been a very bad experience.

VIEW MORE »VIEW LESS »

unfair late charges Do not move in b4 work is done, 5/24/2014

This company only cares about the home owner as long as they are getting their share. They are not available on the weekend but expect to receive the check on the weekend when the date falls on their... day off. Work schedule are hard to get done since no one responds to your problems on time. I have been there for a while and not once have they offered to paint the house in seven years. The carpet was not done we had to hire someone to get it clean when we moved in because they told us once we moved in they were not responsible for anything anymore. Always changing Property managers and they work from home mostly never in the office to answer your call always emails and 24 to 48 hours before a call back.

VIEW MORE »VIEW LESS »

Displaying 1-15 of 43

Reviews

wrightr

Reviews: 1

Worst Management Company I've Ever Dealt With

There were multiple things wrong the day I moved in. I arrived with my moving truck to find out that it hadn't been communicated that I had to pay to rent out the elevator to move my things in. The management company representative arrived an hour late to meet me with the keys while I waited outside with my truck and movers (who I was paying by the hour). When I finally went into the condo, I found that it had not been cleaned, there were broken blinds, the carpet hadn't been cleaned and there was a light that was missing a cover in the bathroom. Some of these repairs took over 4 months before a repairman ever came out. The management company said that it took so long because there were 'scheduling issues ;and I was unavailable for an issue that should have been fixed before I ever moved in They never took responsibility for anything on their part. I'd go into billing issues I've had, but I don't have time. I'm usually a very happy client/tenant but this has been a very bad experience.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

hloveur

Reviews: 1

unfair late charges Do not move in b4 work is done

This company only cares about the home owner as long as they are getting their share. They are not available on the weekend but expect to receive the check on the weekend when the date falls on their day off. Work schedule are hard to get done since no one responds to your problems on time. I have been there for a while and not once have they offered to paint the house in seven years. The carpet was not done we had to hire someone to get it clean when we moved in because they told us once we moved in they were not responsible for anything anymore. Always changing Property managers and they work from home mostly never in the office to answer your call always emails and 24 to 48 hours before a call back.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

casey1thebest

Reviews: 1

Bad Bad Bad Experience!!!!!!

I have been a home owner for over 20 years and dreaded having to rent, however, I was forced to due to economic situations. The fiasco started with the realtor that did not show up for our scheduled time, and called to reschedule at a later time during the day. When he showed up, he also had another couple scheduled at the same time as my appointment. (Bear in mind this was on a record set for freezing cold temperatures in GA). I felt like I was competing in an auction. He could not be candid about the application process only saying "I hope you get the house." After paying $100 in application fees, received an approval letter that my dog was accepted to live in the the home and a denial letter for my husband and I with a reason having nothing to do with not being able to afford the rent but because of some background check that showed up as a misdemeanor charge that was dropped! They are not personable, and very hard to get on the phone. Will never do business with them again!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

ANMay31

Reviews: 2

Disappointed is an understatement

If this company manages a property you're considering renting, I highly recommend you find a different property. We own two rentals, one managed by a company and one we manage ourselves and we have been disgusted with this company. I could not get our agent to call us back, so I had to reach directly out to the owner, he of course received an immediate response. We signed our lease at a bar because they didn't have an office available on a Saturday. We went day's without hot water, because they did not return our call. Granted two of those days were over a weekend, but what kind of rental agency does not have service over the weekend. When we did our walk thru, the agent was rushing us because her minor child was in the car. We later found several things not noted on the walk thru, we called and she assured us it would be added. I don't know if she did or not because even though we vacated the property a month ago, we have not received our deposit, or a copy of the inspection. I'm assuming because our "new" agent only responds to my emails reminding me about the last months rent, that they are waiting till they have collected it to tell me there is no deposit refund. This company may present well to homeowners, but I can assure they have no interest in serving the renters. The process with them has been a nightmare beginning to end.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

jrbigslim

Reviews: 1

Very Unprofessional

My wife and I recently moved from a rented townhouse managed by Excalibur into a beautiful home in Dacula, but we had dual residence for about a month which gave us time to make sure the place was spotless. Now when we finally moved out they were determined to keep most of our deposit money by stating false claims of damages. While less than half our deposit money was en-route to us via mail, they e-mailed us and said that the owner threw in additional charges but they couldn't tell us what it was. Please don't fall for the, ďoh, you don't have to be there for the walk through ", that's what they told us and because we work Monday to Friday, we decided not to take off work for the walk through, oh, and I forgot to mention that they set the walk through up on a Tuesday morning at 9:00 am. Excalibur personnel are impossible to reach and they donít return calls nor e-mails, so just remember to go through the walk through with them and make sure you have plenty of pictures to fight the false damage claims.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

JBT9974

Reviews: 1

Whatever you do, stay away from these people

worst experience ever after a month of working with them we walked away with no house and $50 poorer

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

wanjira

Reviews: 1

BIGGEST NIGHTMARE.....

we put in an application with them we did not hear anything back in almost 3 weeks.we keep calling and no one picks up leave messages and no one call back and once you reach someone they are completely rude. finally they tell us that our application was not denied but that property is not available anymore, we give them an alternative address and again dnt hear from them for 3 weeks...IF YOU CAN AVAOID THEM DO SO..THERE ARE BETTER MANAGEMENT COMPANIES OUT THERE THAN EXCAL!!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Pissed456

Reviews: 1

If you can avoid them.....DO SO AT ALL COST!!!!

Like the previous reviews have stated "Their customer service and communication sucks". They fail to realize that property management doesnt begin and end when you sign the lease and the requirement is not simply "collecting your rent". They also utilize a maintenance company titled "G3 Mechanical"...Jack of all trades....masters of none! They too make false promises; scheduled appointments only to be rescheduled because its not convenient for them? The only thing consistant is their poor service.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

NicoleEB

Reviews: 1

Thank you Excalibur

I appreciate everyone at Excalibur very much. I have been renting now for just short of 3 years and they have taken very good care of us. I appreciate their attentiveness to all of our requests. We have had a good experience with Excalibur.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

cosmonaut3000

Reviews: 1

Worst Company ever!!! DO NOT USE THEM

This company has serious issues doing business. Just like every review in here. They do not return phone calls, make up funny excuses, super rude, not proactive at all, and worst of all they don't care about your business. Please do not use them, you will save yourself a big headache. This guys are scam artist and that is not a joke. I would not be surprise if they are adding good reviews themselves on this website. They are not even close to 1 star.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Redeemed

Reviews: 3

So far, so good

We've been renting through Excalibur for only a few months, but we've found their staff to be professional, courteous and responsive. It's been a good experience.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

tellitright

Reviews: 2

Worst property management company

My nightmare with Excalibur began last July. I repeatedly complained that there was a sewer smell in the house I am renting. Plumbers came & couldn't locate the source. Then the septic tank overflowed into the house. Bugs have been a constant problem. The roof has been leaking since January. The owners are refusing to have it repaired. I reported a termite infestation; termites are coming out of the walls. Pest control expert came out & confirmed the problems with termites. The owners are refusing to have the house treated. I have sent countless emails of complaint, now Kevin Hayes of Excalibur is not responding. These people are slumlords. I'm sure Mr. Hayes and the Scotts are not living with a leaking roof or TERMITES. All these people care about is collecting rental payments.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

BADNONO

Reviews: 1

DO not use this company: please beware.

For both renter and the home owner services are terrible. For the homeowner please know that the fees are unbelievable and hidden all in their contract. Its really expensive and you will get the left over rent when they feel like making the direct deposit. For the renter they do not tell the homeowner a request was made for repairs so you and I are both in the dark as to when or if it will be repaired in a timely and cost effective manor. Excalibur has contracts (think they get referral cuts)that are expensive for the little work needed. As for the renter: it will get done when Excalibur finally deciseds it is a priority and you have complained enough that you will not go away with the issue. For the homeowner do not expect that Excalibur will get your home marketed to quality people. They will take 5 deposits and wait for the credit reports to check out. I think they actually deposit the money and run interest on it till they make a decision. A bit shady to me. They make everyone put the payment in the computer so its theirs to hold till they make up their minds. Gotta think that is misleading and puts people in a bind as they stop looking after they pay a fee.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

CollegeGrad1

Reviews: 1

Stay Away!

Awful customer service, you will not get your deposit back. Used a terrible agent based in Lawrenceville. Avoid her! Exactly the type of people you would expect to be working in this occupation. If you are going to rent, do not rent from Excalibur. Please heed my warning.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

NeedBetterManagement

Reviews: 1

The Worst

No one keeps and eye on your property and when something does happen "they get to it when they can"

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO