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As a landlord after using this company for the past few years, we have had multiple property managers for our property. There seems to be a high turnover. They do not set foot on your property as manager unless they are listing it for rent, showing, or if they absolutely have to for some other reason. Inspections are done through the inspectors. The managers do not know your properties as you would think they would and expect- only when problem arise reported by tenants or landlord. The managers have too many properties they take care of and are not at all very personal. When we signed on with them years ago, the property manager then told us that she had 200 properties to take care of! We are not sure what that number is now. Communications can be poor depending on who your property manager is. We have had responsive ones to others who choose to call you back if when and if they want to. We know of another landlord who had terrible experiences with them (property ended up trashed despite routine "inspections" and thorough application procedures. It's a shame that after attempted changes/reorganizations in their company over the years still have not changed the quality of their service. Avoid!! Learn from our mistake!
Posted: 6/16/2017 • Link to this review
Let's talk about the fact that the default expiration date for a credit card payment is set to 2014, and then let's talk about the fact that your payment confirmation does not have a date on it. I've started taking a screenshot with my calendar showing so that when I get a nasty email accusing me of nonpayment, I can show them that they are simply harassing me because they obviously can't spare the expense required to have a current payment portal. And btw, don't even think about choosing bank draft option because it takes them a week to even see your payment. I have been accused twice of having "insufficient funds" when that was a total lie. What kind of moron pays their rent if they have "insufficient funds"? I have 2 master's degrees and I'm not a moron. I just paid 3.5% of my rent to use my debit card on their online system, which equates to roughly $50. I'm anxiously awaiting another nasty email for "insufficient funds." Excalibur Homes is quite simply the worst rental experience I have ever endured. The people are rude, the service is horrid, and I cannot wait until my lease is up. I hope that the owner of the property realizes that he made a huge mistake in choosing them to manage his property because I am telling everyone I know not to rent from them.
Posted: 6/05/2017 • Link to this review
If I could rate these people with a negative star, I would choose 5 negative stars and then I would multiply it by one trillion. Their payment portal is outdated and unable to verify bank account information, therefore when you type in the wrong routing number it does not catch it like other payment portals that are actually part of the 21st century. Then, they send you a letter telling you that you have to go to the bank and get certified funds because they accuse you of having "Insufficient Funds," and they slap on a late fee of an ungodly sum. They have been a pain in the neck from Day 1, and this unit is nothing to write home about but they act as if it is the Taj Mahal. I am moving the first opportunity I get because this has been the absolute worst experience of my life. Save yourself the heartache and do not rent from these jerks. Sincerely, A very dissatisfied renter in Alpharetta, Georgia, (and a hard-working public school teacher to boot!), who cannot just leave work in the middle of the day to go get "certified funds" simply because their payment portal needs to be updated.
Posted: 4/10/2017 • Link to this review
I live out of state with a property in McDonough, Georgia. Excalibur has managed it for many years with varying levels of performance depending on the different managers assigned to my account. Overall, however, the management has been well below what I have received on other properties I own. Their maintenance and vendors, in particular, are expensive and not very good. For instance, they once tried to replace a gas range with an electric one, telling me it was the same model. In that case I had to purchase and manage the installation from out-of-state because they didn't have a credit card to use at Lowe's. Another time they quoted around $3K for a cooling problem. When I complained they reduced it by half and I finally got someone to do it myself for a few hundred dollars. I've threatened to leave several times and they always make promises to do better. There have been a few times of better management but it is not consistent and I can't trust them as far as the cost of repairs and maintenance. My feeling is that they increase the cost substantially to make more money. I would not recommend them.
Posted: 3/02/2017 • Link to this review
Days before viewing this property, I stated that the carpet should be cleaned as part of my contingency plan. The Prop Mgr. had at least two days to get it done. She and the owners of this home are pathetic. They do not want to repair anything, which is what we discovered once we moved in. Due to time constraints, our hands were tied. Therefore, we asked for cleaning to take place prior to us moving in, despite this carpet. The property manager threw it in my face backwards and forwards about my untimeliness for viewing, as if she'd do a darn thing about this property. She did not even do her six months review, as she should have, why would you do anything before we moved into the property? Now that we have decided that we no longer want to rent this property any longer and terminated the lease, the property manager has the nerve to show up at the home where we are renting, stating that she sent us an email. Well, this lady states that they want to show the home, while we are still renting this property for the remaining one and a half month. This is the most discourteous thing we have incurred since we have done business with Excalibur. The owner and the property manager are anything but nice.
Posted: 4/10/2015 • Link to this review
I live on the west coast and own multiple rental properties in GA. I have used Excalibur to manage one of my properties since Nov 2007. I can honestly say that they have done an amazing job. I have 2 great points of contact, one for accounting, and the other for the actual property itself. Always great service, Thanks Excalibur!
Posted: 3/03/2015 • Link to this review
Excalibur and Terminus Homes LLC had me sign a lease for a home that had water intentionally draining in the crawl space which causes mold and mildew. There are water marks on the walls which proved the water had been down there a while. The house is a health hazard so we cannot live there. I asked for the lease to be voided and my money returned. They are still trying to hold me to the lease.
Posted: 10/09/2014 • Link to this review
Excalibur has managed my property for almost a year and I am pleased with their services. My main reason for using a property management company was to ensure I received timely payments and was not bombarded with the stress of managing a property. I also recommended Excalbur's services to friend who is also using them to manage a property.
Posted: 8/12/2014 • Link to this review
There were multiple things wrong the day I moved in. I arrived with my moving truck to find out that it hadn't been communicated that I had to pay to rent out the elevator to move my things in. The management company representative arrived an hour late to meet me with the keys while I waited outside with my truck and movers (who I was paying by the hour). When I finally went into the condo, I found that it had not been cleaned, there were broken blinds, the carpet hadn't been cleaned and there was a light that was missing a cover in the bathroom. Some of these repairs took over 4 months before a repairman ever came out. The management company said that it took so long because there were 'scheduling issues ;and I was unavailable for an issue that should have been fixed before I ever moved in They never took responsibility for anything on their part. I'd go into billing issues I've had, but I don't have time. I'm usually a very happy client/tenant but this has been a very bad experience.
Posted: 6/12/2014 • Link to this review
This company only cares about the home owner as long as they are getting their share. They are not available on the weekend but expect to receive the check on the weekend when the date falls on their day off. Work schedule are hard to get done since no one responds to your problems on time. I have been there for a while and not once have they offered to paint the house in seven years. The carpet was not done we had to hire someone to get it clean when we moved in because they told us once we moved in they were not responsible for anything anymore. Always changing Property managers and they work from home mostly never in the office to answer your call always emails and 24 to 48 hours before a call back.
Posted: 5/24/2014 • Link to this review
I have been a home owner for over 20 years and dreaded having to rent, however, I was forced to due to economic situations. The fiasco started with the realtor that did not show up for our scheduled time, and called to reschedule at a later time during the day. When he showed up, he also had another couple scheduled at the same time as my appointment. (Bear in mind this was on a record set for freezing cold temperatures in GA). I felt like I was competing in an auction. He could not be candid about the application process only saying "I hope you get the house." After paying $100 in application fees, received an approval letter that my dog was accepted to live in the the home and a denial letter for my husband and I with a reason having nothing to do with not being able to afford the rent but because of some background check that showed up as a misdemeanor charge that was dropped! They are not personable, and very hard to get on the phone. Will never do business with them again!
Posted: 1/11/2014 • Link to this review
If this company manages a property you're considering renting, I highly recommend you find a different property. We own two rentals, one managed by a company and one we manage ourselves and we have been disgusted with this company. I could not get our agent to call us back, so I had to reach directly out to the owner, he of course received an immediate response. We signed our lease at a bar because they didn't have an office available on a Saturday. We went day's without hot water, because they did not return our call. Granted two of those days were over a weekend, but what kind of rental agency does not have service over the weekend. When we did our walk thru, the agent was rushing us because her minor child was in the car. We later found several things not noted on the walk thru, we called and she assured us it would be added. I don't know if she did or not because even though we vacated the property a month ago, we have not received our deposit, or a copy of the inspection. I'm assuming because our "new" agent only responds to my emails reminding me about the last months rent, that they are waiting till they have collected it to tell me there is no deposit refund. This company may present well to homeowners, but I can assure they have no interest in serving the renters. The process with them has been a nightmare beginning to end.
Posted: 12/03/2013 • Last edited: 5/24/2014 • Link to this review
My wife and I recently moved from a rented townhouse managed by Excalibur into a beautiful home in Dacula, but we had dual residence for about a month which gave us time to make sure the place was spotless. Now when we finally moved out they were determined to keep most of our deposit money by stating false claims of damages. While less than half our deposit money was en-route to us via mail, they e-mailed us and said that the owner threw in additional charges but they couldn't tell us what it was. Please don't fall for the, "oh, you don't have to be there for the walk through ", that's what they told us and because we work Monday to Friday, we decided not to take off work for the walk through, oh, and I forgot to mention that they set the walk through up on a Tuesday morning at 9:00 am. Excalibur personnel are impossible to reach and they don't return calls nor e-mails, so just remember to go through the walk through with them and make sure you have plenty of pictures to fight the false damage claims.
Posted: 11/12/2013 • Link to this review