This is gatechie's TrustRating, which is based on both the number of reviews gatechie has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful gatechie has been to the Kudzu community.
Posted on
11/8/2011
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Good Price, Fast and Friendly Service
We had them install new carpet in the basement before we put our house on the market. Josh was very friendly and helpful and the installers came out within a couple of days to complete the work. My only complaint is that they left some used razor blades in our back yard where they were cutting the carpet. I've seen worse though, installers from the big box stores have left them on the floor and installed carpet right over them. Even if you don't have small children like we do, it's worth keeping an eye open no matter who you use.
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Excel Carpet replied on
11-23-2011
We appreciate your positive feedback and we will address your concern with all of our employees to ensure this does not happen again in the future. We apologize to you and your family and we want to convey Excel takes this situation very seriously. Please contact us to remedy this situation. Thank you for placing your trust in us to handle your flooring project. We will continue to strive for excellence in order to better serve customers like you.
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