Told 2 weeks for blind purchase 8/13. 8/26 not heard anything so sent email. 8/30 no response; I resent email. Responds saying next week. 9/8 no response; emailed if this was going to take another week. 9/9 responds the upstairs on backorder but downstairs were ready. Asked to install downstairs now. Said 'Yes'. 9/12 no response to 'Yes' so emailed. 9/13 no response sent email again. Called her 9/15 and threatened to dispute charges for order. Finally told us 2-4pm window on a Thursday. Installer showed up 5:30pm, worked until 10pm not finishing. Said would be back tomorrow. Called next day said he couldn't come; would come Saturday. Saturday 1pm, he hasn't shown up. We call again and he shows up finally. Downstairs are up. 10/2 no response on upstairs so emailed. 10/3 responds they are ready. I respond install ASAP. Setup for 10/6 4pm. 10/6 no one shows up. Called, could not get a hold of anyone. Got rescheduled to 10/12. 10/12 installs, but the corner valences were not packaged nor the weighted drawstring handles. Needed to reschedule for that. 10/19 parts were ordered. 10/26 parts in. 11/12 missing pieces installed. One rail was broken downstairs because it didnot open smoothly. I asked to have it replaced. He came and told me there was nothing wrong with it. Sprayed WD-40 on it and said it was fixed. After getting irritated I told him to take it away and get me a new one. Finally did and who would have thought that this one actually works. DON'T USE THIS COMPANY!
Posted: 12/16/2011 • Last edited: 1/04/2012 • Link to this review
Thank you for taking the time to write a review on our company. I want to sincerely apologize about your experience. There are many instances in a person's life when things go down hill and out of your control. Due to a major illness that is what happened here. Around the time this order was processed I had been diagnosed with an illness that required major surgery and a long recovery time. The lack of customer service is due to no one being available to return calls or email in a timely manner. I would once again like to apologize about that but ill is beyond one's control. Please be advised that customer service is the core of our business and I regret that you did not have a pleasant experience. After recovering from surgery, I am getting back on top of things and promise to get back to top knotch customer service that our customers were use to.
Our blinds from Expert Blinds, Shutters & Drapes are beautiful! My family and I are very pleased with the quality blinds and service that we received. Karen and Taff are the best! Karen came out to our house with excellent samples and prices. Within one week's time we had gorgeous blinds installed in our wrap-around, enclosed deck. We are extremely satisfied with the results!
Posted: 7/24/2011 • Last edited: 1/04/2012 • Link to this review
I had a great experience with Expert. Of the three companies that gave me a quote Expert was the most reasonable and professional. Taff came out and gave us an estimate and explained in detail on how our shutters would be framed based on our trim. Overall Expert provided exceptional service and my blinds and shutters look beautiful!
Posted: 4/06/2011 • Last edited: 1/04/2012 • Link to this review
Yah they r very prompt when it comes to the quote and 1st time installation.Service is def good.We had installed a battery operated shades in 2008 and it stopped working 2009 even before a yr.WE had hardly used it.Its been more than a yr and yet my shades r not fixed.So when it comes to fixing things which r also imp their service is horrible believe me.Never again will choose this comp for installing blinds.
Posted: 1/20/2011 • Last edited: 1/04/2012 • Link to this review
We needed custom blinds due to the size of our front windows. I left a message 2 weekends ago on a Sunday and the very next morning got a call from Karen. She came over, did measurements and had a quote to us the same day. Less than 2 weeks later our custom blinds we ordered came in! I don't compliment lightly but I will tell you that we are VERY happy with the service and info Karen initially provided us and due to her overall presentation, we decided to move forward. Zaff came & installed 15 segments of blinds for us. Zaff is extremely professional, courteous with regard to where he placed his tools, etc. he did a fabulous job installing and answered all of my questions. I would HIGHLY recommend Expert Blinds, Shutters & Drapes to anyone looking for great quality & service for custom window treatments. You can get quality products anywhere but you don't always get great customer service along with it! But you will if you do business with Expert Blinds, Shutters & Drapes!
Posted: 11/05/2010 • Link to this review
I have nothing but positive things to say about these folks, great customer service, big selection and pricing was competitive. Our rep was very professional, I have already referred some of my neighbors to them who are interested in updating their outside storm shutters. Thanks again for all the help!
Posted: 11/01/2009 • Link to this review
We recently bought a home. They were extremely courteous and professional. Would definitely recommend them to friends and others and look forward to using them in the future as well. Thanks for working so hard to make the blinds look perfect in our home and providing your expertise.
Posted: 8/17/2009 • Link to this review
My husband and I sought 4 blind professionals and for the same 38 windows faux blinds we ask of the other places Karen was next to the least expensive. The reason we went with Expert is because Karen was very nice, knowledgeable, and had the best package overall(including warranty).They are best in our book! (Installed July 2008) The Beard's
Posted: 8/07/2008 • Last edited: 11/12/2009 • Link to this review
We used Expert Blinds and Shutters for blinds for our entire house. Karen came out on our schedule and handed us a quote at the end of our consultation. The 2 gentlemen who came to do the installation were prompt, polite and quick. They also took care not to damage anything. We would definitely recommend this company to anyone who is looking for window treatments.
Posted: 4/20/2008 • Last edited: 11/12/2009 • Link to this review
We used Expert for blinds for our entire house (28 windows) and I couldn't be happier. They came out and gave us a free estimate, (10% off for using Kudzu) and installed them a week later. I am really pleased with the quality so far and I will definitely use them again if we finish our basement!
Posted: 4/09/2008 • Last edited: 11/12/2009 • Link to this review
We recently moved into a new home and had custom shades, treatments and shutters installed by Expert Blinds. I am so happy we chose Expert over other vendors. This is our first "new" home and I didn't realize what all went into buying a new home. I'm so thankful that I found Karen. Not only did she offer the best ideas, she actually went out of her way and provided completely personalized service. She actually "listened" to what I wanted and advised me accordingly. I felt absolutely no pressure to purchase and appreciated her courteous follow ups while finalizing my colors. The end results have been spectacular. I am thrilled with the look of my new treatments. The installers did a fantastic job. They were polite and courteous and installation was clean and seamless. I would highly & highly recommend Expert Blinds to anyone in the market for new window treatments. Karen, thank you once again.
Posted: 1/14/2008 • Last edited: 11/12/2009 • Link to this review
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