Called Expert Locks to re-key a home that I recently purchased. We scheduled the date and time for the afternoon of closing. We closed in the a.m., I then called them to confirm they'd be out that afternoon as scheduled. They said they couldn't, because their technician was Jewish and he was celebrating Yom Kippur. Nothing wrong with that, but don't you think they'd know that before scheduling him. And isn't there another technician you can use? And don't you think they'd at least call to let me know they weren't going to make it? I guess not with these yo-yo's. After I asked him those exact questions, he hung up the phone on me. Highly unprofessional and unreliable. My advice is to never even consider this company. I switched to ACME, I'll advise on that experience later today...
Posted: 9/17/2010 • Link to this review
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