I was a long time shopper, at least a couple times a month I'd go to browse the inventory and often purchased items (I'm an avid bargain hunter and shop-aholic lol). The first time I went to sell something there I was treated so rudely by the assistant manager, a scruffy arrogant little man, that I took my stuff and left. Told him I was a regular customer and wouldn't be back again because of his flippant arrogant attitude. He said "thank you" and waved goodbye. This establishment believes its winning formula for customer service is to wave "goodbye forever" to customers...how's that for business savvy? Unbelievable, I was so truly taken aback that the door literally hit me in the arse on my way out (automatic door closing...). Looking back, I think it was a perfect metaphor for this place. I recommend EZ Pawn...I got $50 more for my item there and it's a professional atmosphere with smiling employees and GREAT customer service. Extra Cash Pawn is all-around low end and, apparently, they strive to keep it that way.
Posted: 10/09/2011 • Link to this review