Be careful choosing a storage facility for commercial equipment. American Self Storage may not be accommodating of some commercial needs. This review is intended to inform other companies of a potential gotcha when selecting a self-storage facility. In our experience with American Self Storage, management were very happy and accommodating seeing a new commercial customer come and fill multiple largest units with large commercial equipment. They were likely happy to be paid on time every month the thousands of dollars for the rental of the units. We were happy because the units were smartly designed in smallish buildings set at diagonals--allowing easy back-up access without blocking entry and exit for other customers. On our arrival to remove some equipment, however, they hurried out to dogmatically point out contractual clauses prohibiting loading directly from in front of the unit. According to their policy, trucks may only be parked for loading parallel to--that is, alongside--units. Unfortunately, oversized, heavy commercial equipment may be easily damaged the more it has to be finagled around to get it beside a unit and onto a truck. We politely asked for a bit of consideration of the task before us and a 30-minute window to get the largest equipment loaded. The response was that if we so much as tried to back up to one of our units, they would call the police to have us removed and lock out our units. We quickly went from happy permanent clients to move out.
Posted: 3/26/2010 • Link to this review