Eye Physicians & Surgeons P C

First I must say I am a very very happy patient of Dr Menon. I have been seeing her for many years after moving from Thomas Eye group. I love her.

This review is in fact about Atlanta Eyewear which is connected to their office. Do not be fooled by what appears to be friendly service. I spent hours sitting in their waiting room after having to come back time and again due to mistakes made by their staff. These include trying to pass of an inferior coating for the top crizal I had requested, the twisting of the lens when they cut it to fit my frames upsetting the prescription, a scratch on a lens which then had to be ordered again, then the substitution of an inferior 1.5 plastic lens for the ordered 1.67 high index. When I discovered the switch I was told I did not need anything better even though I had paid for high index and with my high astigmatism can make a definite difference. When all their mistakes were going to start costing them money to remake the lenses yet again I was told they were letting me go. Letting me go! The customer who had sat patiently through all their mistakes. Be very careful here - I am sure it is not just me they are trying to palm off inferior products. Let the buyer beware and do not believe anything they say. I for one will never go back.

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Personally, I don’t believe there is any eye-care facility in the metro area that provides better services and care than Dr. Gordon and the Eye Physicians and Surgeons staff. Dr. Peter Gordon, his support staff and the staff at Eye Physicians and Surgeons were very professional and made me feel I was the most important patient in his care. Dr. Gordon removed cataracts from both of my eyes within a three-month period. He listened to my concerns and responded to each one. At no time, did he make me feel that my concerns were unimportant or stupid. I attribute my successful surgeries -especially the lack of complications-to Dr. Gordon and his staff.

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The doctors may be able to heal the blind, but I wouldn't know due to the awful treatment I got from reception.

Went in an attempt to become a new patient & was treated with rude indifference by the lady behind the counter. Told me that she didn't know if they took VSP. (VSP is only the most popular vision insurance out there). After she checks on the box of donuts behind the counter she turns & semi-shouts "Are you just a new patient, or do you have a problem?" I'm sitting there with a pair of broken glasses in my hand & all of my insurance documentation. And I said "Both." Then she snaps, well the doctor isn't here yet & I'd have to check to see if we take VSP. I then proceed to leave & she asks if I want to schedule another appointment. I said "But you don't take VSP." To which she replies "Well I think some of them do." Goodbye Eye Physicians & Surgeons.I look forward to using your parking lot when the new Fox Brothers joint opens next door. Good luck with your rude business model, I hope it serves you well....

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I had a great experience with them. Their consultation was free, and i hope to get lasik very soon! Betty helped me through the process and was very friendly. The rest of the staff were nice and efficient. Highly recommend them!

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As a follow up to my scathing review of last week, I did hear from an office manager and was given a refund check. This does not change my view of surgical competence of this group (at least for non-standard procedures), but does show that they do follow through where money is concerned.

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