Dec 13, 2008 I went to the Salt Lake City, Utah store and purchased the two for one deal. Promised delivery within two week window. First concern: after all of the "add-ons" the price was very expensive (after checking around - more expensive than other places). Second concern: company failed to meet the promised time of delivery for the glasses. On Friday, 1-9-09 I called AGAIN, was told the glasses had just come in that afternoon. I immediately went to pick them up. Third concern: only one of the two pair of glasses was actually delivered. NO ETA on second pair. Fourth concern: Upon attempting to use the new glasses, I found the left lens was so blurry I could not see anything out of it. Fifth concern: quality control. I noted "pieces of polycarbonate along the edges of the lenses - the edges had not been ground off NOR buffed. Sixth concern: No management help. There was no manager at the store. The assistant manager was new and could do nothing for me. I asked for a refund and was told to come back on Monday or call customer service. I was given a card with the phone number. Seventh concern: NO CUSTOMER SERVICE. I called the customer number upon arrival home (5:20 PM MDT). I got a recording asking me to leave my name, and phone number and someone would call me back. I called daily for three weeks - Never a return call. I finally got my money back through my credit card company. Buyer beware! Read all other online reviews to see extent of problems with this company.
Posted: 2/14/2009 • Link to this review
You would expect more options for fames but it didn't work out that way. They have an option to order for youbut its esier for you to just long online and pick out what you want from the company so you don't have the added cost. They however aren't as great about using those frames.
Posted: 9/27/2007 • Last edited: 1/02/2008 • Link to this review
I was so impressed with the service and deal I found at Eyeglass World! The staff were so friendly and helpful. The doctor I saw was very nice and explained everything to me I needed to know about my eyesight. I was able to get 2 very nice pairs of glasses for les than $200.00.
Posted: 9/27/2007 • Last edited: 2/14/2009 • Link to this review