My family and I have been customers of Eyes Rite Inc for the past 15 years and the service has always been great until this year. In April 2015 I went in for my checkup and the Optometrist was as informative and caring as ever. I ordered 2 boxes of color contact lenses and went in to pick them up a week later. The clerk in the office had ordered glasses for me which I had not ordered, but since I had been a long time customer and did not want them to get stuck with it, I paid for them anyway. The contacts I was given were not color contact lenses and the clerk said he would re-order them. Almost 2 months later I am still waiting for my contacts and I have since found out that Eyes Rite is under new ownership. Needless to say, my family and I will not be back. The Optometrist is great, but I would advise customers to get their prescriptions for glasses, contacts, etc. filled elsewhere unless they are purchasing with a credit card. That way if you do not get what you pay for your credit card company can reverse the charges.
Posted: 5/28/2015 • Link to this review