referred by Emory Eye Clinic - MISTAKE. They hung up on me three times when I called to ask where my glasses were - they kept insisting they were mailed out by regular mail (not the priority mail I requested) three days earlier, and did not want to hear me read the tracking receipt that said glasses never received by postal service. NOT PLEASED.
supposed to repair glasses.
Posted: 10/07/2016 • Link to this review
The cost was much more than website said average repair cost is, but I said go ahead and do the repair. Got my glasses back today the weld is sloppy, looks bad compared to the original side. Also my invoice said they replaced nose pads on both sides and charged another $10.00 on inspection I see they are the same old dirty nose pads. Not even smart enough to clean them to look new. When I called to ask about it, all they could say is bring them back. That's easy to say when they know I mailed them. I wish I had charged it on my visa, so I could dispute the charges. I would not refer them
Area Atlanta, GA
Cost Less than $250
Date July 2016
Posted: 7/21/2016 • Link to this review
I sat on my glasses this morning and bent the arms. I took them in to Eyewear Repair Express and they had it fixed as good as new in about 10 minutes. The gentleman who helped me was professional and courteous and the price was very reasonable.
Posted: 5/13/2015 • Link to this review
This is the only business I found in a while that does what it saids. They put a new meaning to the word "Express". I took my eyeglasses in expecting a hour wait. There is an IHOP across the street so I figured I would have lunch and then come back. Well before I could pick up my bag and grab my keys, the wonderful Xavier was handing me back my repaired glasses, cleaned and adjusted. This took literally no more than six or seven minutes top. I found the price reasonable. I am not sure what people expect to pay for express service but if you want it fast in order to save you the trouble of a new purchase, then you should expect to pay a little something for it. Come on guys they gotta stay in business. Anyway, needless to say that as left there and arrive at the airport, as I boarded to LA I was grateful for Xavier and the Eyeglass Repair Express.
Posted: 9/24/2012 • Link to this review
I took my glasses to Eyewear Repair Express but unfortunately the shop's repair was both incomplete and inadequate. Because the glasses were obviously about to break, I took them back the next day to be repaired again. While being worked on by the technician the glasses broke. The shop decided they did not want to repair them again and instead wanted to sell me new frames. The shop refused to refund my money for the initial repair in spite of their claim of a six month guarantee. I took my glasses to Eyewear Repair Express but unfortunately the shop's repair was both incomplete and inadequate. Because the glasses were obviously about to break, I took them back the next day to be repaired again. While being worked on by the technician the glasses broke. The shop decided they did not want to repair them again and instead wanted to sell me new frames. The shop refused to refund my money for the initial repair in spite of their claim of a six month guarantee.
Posted: 5/15/2012 • Link to this review
Stop! Don't deal with this company I was over-charged for my repair lied to continuously about my repair. I was treated as if were your fault for their mistakes. Waited for over three months and be promised that my glasses were mailed out to me. Twice I was sent the wrong glasses and had to call several times to request a mailing label to send the back the incorrect glasses back. I was accused of sending them broken which was not true. They lied, made up their own truth about their repair to my glasses. I never received my $ 350.00 glasses back and they refused to give back my money because they said their repaired my glassed they agreed they sent to someone else.
Posted: 4/27/2012 • Link to this review
Brought them a pair of titanium frames that needed welding. Charged me $49.95 for repair that lasted three days. If the glasses weren't repairable they should have just said so. Took my money up front and refused even a partial refund. I should have known better.
Posted: 2/11/2011 • Link to this review
ad on web said 1-2 day turn around not true poor workman ship,kept extra pieces that I sent with my glasses,charged to much for what I got,when got glasses back my lens was scratched,didn't read reveiws before sending won't do that again.
Posted: 10/20/2010 • Last edited: 5/03/2012 • Link to this review
They lost my $325 pair of glasses in March 2008. After 3 months they decided to make me another pair. Finally in Sept of 2008 after many excuses for delays they said they were sending my glasses. A couples weeks went by and they told me the glasses were mailed to the wrong address. I had to wait another month for the glasses to come back from the Post Office. At the end of October they said they came back and they were sending them out. They never came. These people just dont care about customer service. When I filed a complaint with the BBB they now say that the lenses were the wrong prescription and they want to make me another pair. I beleive they never made any glasses. I now want money to get my own glasses made. So far they have not done anything.
Posted: 11/25/2008 • Last edited: 5/03/2012 • Link to this review
The manager, Greg McIntyre, lied to me about: when glasses would be ready, when he would be in store to meet me for pickup-1 hr late; would not allow receptionist access to my glasses for pickup, yelled...screamed at me..when confronted with above facts. Never pay by credit card. Wait till product is handed to you then short pay!!
Posted: 4/23/2008 • Last edited: 5/03/2012 • Link to this review
Sent them my glasses in december 07. As of now (March 08), they still have them. They initially told me they were repaired, then that they weren't. They told me they were sent back to me, and later that they weren't. They are deceptive on the phone, and Greg McIntyre, their manager has outright lied to me on several occasions on the phone. More often than not (even during business hours), their phone is answered by a voicemail box that is persistently full. These people are crooks and their business should be avoided
Posted: 3/04/2008 • Last edited: 1/26/2009 • Link to this review