This is heatherette's TrustRating, which is based on both the number of reviews heatherette has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful heatherette has been to the Kudzu community.
Posted on
5/24/2012
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Shady business:I don't know how they're still open
Don't believe the bad spelling of the other reviews on here that say favorable things about this place. They operate under the guise of a boutique eye place with specialized and tailored customer service. They upsell, overcharge, and will give you a hard time getting your prescription, which is your legal right to get. This place was a hassle from start to finish. Also, the people are not so nice and rude when I asked for an itemized receipt. Also, bad at returning phone calls. I had an easier time getting my glasses at Walmart. Don't bother coming here because it's not worth the hassle.
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Eyeworks of Decatur replied on
05-24-2012
Customer service is very high on our list and we apologize if any client does not feel they were treated like a VIP. That said, this poster has posted the same exact review for another business so we are confused as to if this is even our patient. We are very forthgiving with prescriptions and receipts and if we accidentally fail to provide, all one has to do is ask! We always appreciate all feedback and always strive to be better with each day.
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