I used FW Services to clean my furnace system on Oct.28...The service was definitely more than expected. The technician and assistant, Miguel & Allan, did a great job with the cleaning...and Miguel told us of additional problems that we weren't aware of...It feels good to know the techs really care!
Posted: 11/04/2009 • Last edited: 3/17/2010 • Link to this review
This is the best carpet cleaner I have ever used. They were on time and did a fantastic job, and believe me they had alot to work with. Very polite and thorough.
Posted: 8/18/2008 • Last edited: 3/17/2010 • Link to this review
I have used FW services for years- for carpet cleaning & air ducts. They have always been and continue to be extremely punctual, responsible, truly professional, and downright reasonable. Because I have never had an unfavorable experience with them, I will continue to use and reccomend them. They are my cleaners of choice.
Posted: 8/04/2008 • Last edited: 3/17/2010 • Link to this review
I found FW Services to be a very professional co. My carpest were very clean and by air ducts were also very clean. My electric bill was reduced and I was able to cut down on my aligery medication. The tech was professional and had a good knowledge about the serive he preformed. I would use them again with no 2nd thoughts.
Posted: 8/01/2008 • Last edited: 3/17/2010 • Link to this review
I got a sales call from them offering specials in my area. We paid about $200 to have all of our carpet cleaned. Not a bad price compared to other companies. The carpet looked GREAT for about a week but then stains started showing back up again. They were able to get some stains out, but not all. I will probably try another company next time.
Posted: 5/07/2008 • Last edited: 3/17/2010 • Link to this review
I wish I would have read the reviews before I used them! I had them clean my tile and carpets. While cleaning the tile, one of the men broke a tile in my laundry room on the raised part surrounding my washer and dryer. Not only did he not tell me about it, but he took the pieces with him! The service manager kept promising that someone would come out and fix it but it has not been done. I have to pay someone now to fix it due to their lack of professionalism. Also, the tile did not get clean as they had promised. It looks exactly the same as it did before they cleaned it. What a waste of money!!!!
Posted: 4/22/2008 • Last edited: 3/17/2010 • Link to this review
I have had a poor experience with this company and want to be sure others do two things: 1) Document all conversations and verbal agreements with service companies and 2) Do not a company that baits and switches! I received a phone solicitation call from FW Services. They did a great job selling me and I needed the carpet cleaning service, so I explained what needed done. Since I was new customer the salesman said this work would be $99.00. 3 rooms, a hallway and an area rug. Originally, the work was scheduled for a Saturday moring, but I called on Friday to reschedule to Wednesday. Results: The service people did not show up on time. I called and they claimed my wife called to cancel (using my cell phone number?!?). The redirected a crew that showed up an hour late. The crew surveyed the job and said they could not do the work for $99.00. I told them the deal was getting worse by the minute...they didn't appreciate the comment, so they walked out on the job claiming "we don't want to do the work". Another tip (and something I did not do) was to insist on email confirmation of the deal so you have something to show. In the end, the workmen we not in sync with sales.
Posted: 11/08/2006 • Last edited: 3/17/2010 • Link to this review
FW got my carpets clean. I was happy that they got a few dirty areas clean as well, but not one stain (that Stanley Steemer was able to get out later). Only aggravating thing was that their tubes were dripping water a little bit on my hardwoods.
Posted: 6/27/2006 • Last edited: 1/02/2008 • Link to this review