Factory Direct Transmission Transmission Repair Shops

Factory Direct Transmission

17 Reviews

(407) 298-1800

Business overview

Make

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ferrari
  • Fiat
  • Ford
  • Geo
  • GM
  • Honda
  • Hyunda
  • Infiniti
  • International
  • Isuzu
  • Jaguar
  • Jeep
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Peugeot
  • Pontiac
  • Porsche
  • Range Rover
  • Rolls Royce
  • Saab
  • Saturn
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Services

  • Emergency Services
  • General Repairs
  • Inspections & Diagnostics
  • Installations
  • Pick-Up & Delivery
  • Rebuilding
  • Shuttle Or Courtesy Car
  • Towing

Vehicle Type

  • Buses
  • Campers
  • Classic & Exotic Cars
  • Diesel
  • Domestic Cars
  • Import Cars
  • Late Model
  • Marine
  • Motor Homes & RVs
  • Performance Cars
  • SUVs & 4x4s
  • Trucks
  • Vans

Transmissions

  • 2-Speed
  • 3-Speed
  • 4-Speed
  • 4-Wheel Drive
  • 5-Speed
  • 6-Speed
  • Automatic
  • Front-Wheel Drive
  • General Transmission Work
  • Overdrive
  • Re-Manufactured
  • Rear-Wheel Drive
  • Standard

Kudzu's "Best Of" Winner

2012

Hours of Operation

  • MON
  • 8:00am
  • 8:00pm
  • TUE
  • 8:00am
  • 8:00pm
  • WED
  • 8:00am
  • 8:00pm
  • THU
  • 8:00am
  • 8:00pm
  • FRI
  • 8:00am
  • 8:00pm
  • SAT
  • 8:00am
  • 8:00pm
  • SUN
  • 8:00am
  • 8:00pm

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Money Orders
  • Paypal
  • Personal Checks
  • Visa

Year Established

2001

Languages Spoken

  • English
  • Spanish

Reviews

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JASON, 5/10/2012

great woork they took good care of us.the price was fair and was treated great.only took 2 days which was great to not have a big rental car bill.thanks


very professional, 10/10/2011

Honest, Dependable and in your corner I just picked up my Lincoln Aviator a few hours ago from these guys and my husband and I could not be more impressed with their level of service. When I first... called for an estimate on replacing the flywheel of our vehicle the owner of the company gave me a penny by penny breakdown of what it would cost and why. They went out of their way to return our starter that was still under warranty instead of charging us for a new one. When we picked up the vehicle it was a little dirty on the inside so my husband went in just to get a rag to wipe down the steering wheel and seat and instead the owner came out and cleaned it himself. The price was way under budget since they helped us save money wherever they could. ABSOLUTELY AMAZING!!! We live in Ocoee and will drive out to Altamonte any day to get transmission work done by these guys!

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Displaying 1-15 of 17

Reviews

jacksbbq

Reviews: 0

JASON

great woork they took good care of us.the price was fair and was treated great.only took 2 days which was great to not have a big rental car bill.thanks

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johnnyoperation

Reviews: 0

very professional

Honest, Dependable and in your corner I just picked up my Lincoln Aviator a few hours ago from these guys and my husband and I could not be more impressed with their level of service. When I first called for an estimate on replacing the flywheel of our vehicle the owner of the company gave me a penny by penny breakdown of what it would cost and why. They went out of their way to return our starter that was still under warranty instead of charging us for a new one. When we picked up the vehicle it was a little dirty on the inside so my husband went in just to get a rag to wipe down the steering wheel and seat and instead the owner came out and cleaned it himself. The price was way under budget since they helped us save money wherever they could. ABSOLUTELY AMAZING!!! We live in Ocoee and will drive out to Altamonte any day to get transmission work done by these guys!

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badbusiness123

Reviews: 0

worst in florida

worst transmission shop. Find another transmission company. These guys are shady. lee road shop closed. problems still remain on our car after they supposedly fixed it

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litalknowledge4all

Reviews: 0

You're closed

What??? You're closed??? This just couldn't be! But you said your business had increased almost 37% (on another site). Dang, I was planning on doing a little more advertising for you! Where are you going to put all those cars you were working on? Your backyard?? Wow, it's going to be hard to fit all those cars back there. I'm sure you'll open up somewhere else soon so you can rip off more people. Keep me posted so I can do some more advertising for you! Btw I guess the old saying is true "what goes around, comes back around". You reap what you sow!!

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PlatSpeed

Reviews: 0

There are better places to take your car

I went to Factory Direct in 2010 to have a clutch installed . I had the clutch installed and noticed leaking and extra noise coming from my car. I took the car back and they told me that the transfer case was leaking. Didn't understand how that could be, but i told them to fix it. I got the car back and brought it home. The car sat for a while because I had a broken arm and just had a couple surgeries through the summer of 2010. When I moved the car I found the car to be leaking again. I called John and took the car to him. John said he fixed the leak again, also out of the transfer case. When I got the car back I noticed that they had scratched the bumper. They paid to have the bumper repaired. One day I was coming home from my friends and noticed a noise coming from the car when I was coming to a stop. I took the car to where I worked and the mechanic lifted the car. We found a bolt to be missing from the transfer case. He filled the transfer case up and I took it home. I called John again and he told me to bring it there. This time I had to trailer the car. I took the car there, and hte found the transfer case had a huge crack in the transfer case. John told me that he would put the part in for free, I just had to pay for the part. The part was found and said to have been ordered. John went on vacation, and left me in the hands of Eric. This was approx November, a couple weeks went by and I was trying to see if the part had arrived. They had never ordered the part, and sa

Factory Direct Transmission replied on 06-15-2011

This gentleman needed a transfer case so we let him find the part and order it with his Mothers credit card. The part was in North Carolina. It took a while for the part to arrive but that is out of our control... It was paid for by a 3rd party and shipped to his Mother's house not our shop... This gentleman also has anger management issues and was banned from coming into the shop for his outburst. We would only deal with his Mother who's was a sweetheart. We paid for his car to be painted even though we don't believe a scratch happend here, we charged him NO labor to install a part he provided, his insurance company is now trying to get us to pay for a paint job we already paid for so we're not sure what he told them... I'm not sure there's much else we could do to accomidate him...

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warhouse

Reviews: 0

Great price and fast repair

Say what you will but I love not paying retail...

Factory Direct Transmission replied on 06-15-2011

Thank You for the comment... We do save people money every day!

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knowledge41

Reviews: 0

Scam

They lie about the free diagnosis and claim to have started work on your car even if you didn't want them to. Forcing you to pay for unwanted repairs, all while your car may be sitting untouched in the back. Itís all a scam.

Factory Direct Transmission replied on 05-16-2011

This is the owner of Factory Direct Transmission. We would like to thank the thousands customers we have had the privilege of working with over the past 10 years. We would like to explain to our customers and our future customers that the negative reviews that are posted by anonymous111 are posted out of malice and do not reflect any of our customers opinion of our company. We strive to achieve a 100% satisfaction with regard to our price, our customer service, our quality and this person is trying to hurt the reputation of an A Rated company. This person has cut and pasted this and other reviews all over the internet trying to hurt our business. We always have had an open door policy for any customer that may have any issue what-so-ever... We will work with anyone to resolve an issue and our BBB rating reflects this... We ask this person to call our shop and talk with me (the owner) and let us help you to resolve your issue. If this is really a customer they will resolve this professionally. We tend to believe it's not a customer though because most civil people do not spread such hate and envy... We believe it is a competitor who is has envy for the great success this company has enjoyed. We merely fix cars, that's it! there's no scam to fixing a car. Your car is either broken or it's not... We simply repair cars to get people back on the road again... There's no Bernie Madeoff scam to repairing a car that a customer brought in for repair...and authorized us to repair... We understand that auto repair is an unforeseen expense but don't shoot the messenger... Shoot the car! Again... If there is any doubt about Factory Direct Transmission and what we do... Check our BBB rating. Come visit our shops. Talk with myself or anyone who works for me....I can be reached at 407-331-9921 anytime. This anonymous111 will never come forward and resolve their so called issue because there is no issue...Thank you again

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AUDI02

Reviews: 0

Free Diagnostic-NOT!

I took my car to be checked to and said there be no charge. I was told later they needed to remove the transmission and I said I did not have money to have that done. I was told it's free of charge and only charge if work is done to repair.Later I was told I owe 975.00 for labor to remove/install since I was not getting any work done.He said he kept the oil because he did not think I was going to get any work done which suppose to cost around 375.00. Then they ask me to bring cash because the machine was broken. When I get there the computer was down so no printed invoice. Then I was charged 852.00 but told to keep a ten dollar bill since they did not have any ones.

Factory Direct Transmission replied on 05-16-2011

This Customer has a CVT transmission and could not afford to do the repair. We did chrage him for some labor but we gave him a credit/voucher for the labor he paid so that when he was ready to come back the labor to remove and instal was already credited to him. Not everyone can work on CVT transmissions. The customer could not afford the repair but he has a credit with us....

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gregh49

Reviews: 0

I was Impressed

I called a few shops but found these guys to be the most informitive and helpful. They ended up towing my car, fixing it and kept me in the loop the whole time... Fair pricing too

Factory Direct Transmission replied on 06-15-2011

Thank You Greg... We aim to please....

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atruthfulone

Reviews: 0

fleeced

We took our car in to Factory Direct Trans. to find out what was wrong with the transmission. They were supposed to only look at it and give us a estimate, instead they claimed to have fixed it and wanted to charge over $1800. We contacted several other repair companies and told them what Factory Direct Trans. said was wrong with the vehicle and how much they were charging and "every" last one of them told us we had been taken. Some even laughed because the price was so outrageous. They boast about their A+ BBB rating but it's easy to get that....... here's some info on the BBB rating system to prove my point. http://www.10news. com/news/25764789/ detail. html

Factory Direct Transmission replied on 06-15-2011

Do yourself a favor and Google the price of a transmission rebuild with regard to your year, make and model... We are confident that the results will show that our pricing is lower than most shops nation wide. we base all of our prices on the parts that are needed to repair the transmission and we offer labor discounts to everyone to save you money. We also give double the warranty so that is very valuable in itself...

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personalinterest1

Reviews: 0

go elsewhere

Go somewhere else they are nothing but con artists. They even make their own comments on review sites and the BBB to get positive ratings, like the one titled "Outstanding" which shows up on most review sites. That was probably made by John aka "Jr" of Factory Direct Transmissions former owner of Remanufactured Trans. Yeah they'll hook you up alright, hook you and your wallet up and bleed you dry. Do some research and you'll see that I'm right.

Factory Direct Transmission replied on 06-15-2011

We would like to thank the thousands customers we have had the privilege of working with over the past 10 years. We would like to explain to our customers and our future customers that the negative reviews that are posted by personalinterest1
are posted out of malice and do not reflect any of our customers opinion of our company. We strive to achieve a 100% satisfaction with regard to our price, our customer service, our quality and this person is trying to hurt the reputation of an A Rated company. This person has cut and pasted this and other reviews all over the internet trying to hurt our business. We always have had an open door policy for any customer that may have any issue what-so-ever... We will work with anyone to resolve an issue and our BBB rating reflects this... We ask this person to call our shop and talk with me (the owner) and let us help you to resolve your issue. If this is really a customer they will resolve this professionally. We tend to believe it's not a customer though because most civil people do not spread such hate and envy... We believe it is a competitor who is has envy for the great success this company has enjoyed. We merely fix cars, that's it! there's no scam to fixing a car. Your car is either broken or it's not... We simply repair cars to get people back on the road again... There's no scam to repairing a car that a customer brought in for repair...and authorized us to repair... We understand that auto repair is an unforeseen expense but don't shoot the messenger... Shoot the car! Again... If there is any doubt about Factory Direct Transmission and what we do... Check our BBB rating. Come visit our shops. Talk with myself or anyone who works for me....I can be reached at 407-331-9921 anytime. This personalinterest1
will never come forward and resolve their so called issue because there is no issue...Thank you again

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lyrick

Reviews: 0

The worst!

This is absolutely the worst repair shop that I've ever dealt with! Whatever you do, don't go here, you'll regret it!

Factory Direct Transmission replied on 06-15-2011

We strive to achieve a 100% satisfaction with regard to our price, our customer service, our quality and this person is trying to hurt the reputation of an A Rated company. We always have had an open door policy for any customer that may have any issue what-so-ever... We will work with anyone to resolve an issue and our BBB rating reflects this... We ask this person to call our shop and talk with me (the owner) and let us help you to resolve your issue. If this is really a customer they will resolve this professionally. We merely fix cars, that's it! there's no scam to fixing a car. Your car is either broken there is any doubt about Factory Direct Transmission and what we do... Check our BBB rating. Come visit our shops. Talk with myself or anyone who works for me....I can be reached at 407-331-9921 anytime. This personalinterest1 will never come forward and resolve their so called issue because there is no issue...Thank you again

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greatemotionmachine

Reviews: 0

Great prices, fast service and very good shop!

Great prices, fast service and very good shop! Great prices, fast service and very good shop! we had 2 transmissions done with these guys and both worked out great. They had the best price and they seemed very knowlegable....

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thejokesonyou

Reviews: 0

WATCHOUT DANGER ---> Run the other way fast!

This company is ran by Chris Shuler. Google --> Dealer Direct Auto & Transmission and you find he has just changed the name of his company because of his unethical business practices! RUN RUN RUN Fast or you will get screwed!

Factory Direct Transmission replied on 06-15-2011

Chris Shuler is DEALER DIRECT... We are Factory Direct Transmission. Nice try though....

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yunisden

Reviews: 0

Stay away.... Poor work quality...

This shop may have good prices but it comes at a cost to you. I had my grand cherokee transmission replaced here and have been back 6 times for stupid mistakes made by the techs. I have had bolts missing, covers not put back on, wires not put back that have caused damage to a o2 sensor, fluid leaks and transfer case problems after they touched my vehicle. They do offer to fix their mistakes but I just don't trust them to touch my vehicle any more.

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