Factory Wrench

worst place ever. the owner has got some anger mngmt issues. and he charged me way too much after he said he was getting me a $500-700 deal. called the local factory place and it woulda been 200 less for more work. \rstory goes like this. nathan tells me to bring my bike back after he did my valves. he told me he put some double spring things, that i don't know about, on my bike. i weigh like 140-145pnds. i couldn't kick the bike over on flat surfaces. i called and told him that this set up is not good. he told me to bring the bike in and it'd take about an hour, and he closes at 6. i'm pretty far away, and friday traffic i'm trying my best to get there by 4:45. when i get there, he's closing his shop. he knew i was racing this weekend, so he told me to put the bike in his shop. so i did knowing i'd have to drive back the next day. i don't live close to his shop. i was a little upset. i asked him what time it would be done and all that, cause i had plans and wanted to make sure i could pick up the bike. he could tell i wasn't too happy, but that was that. here's where it gets crazy. as i'm walking back to my truck to leave he mumbles something at me, so i turn and ask what he said. he tells me that he's doing the work for free, so just chill out. i told him i understand that, but i was told to get the bike there and he'd work on it that day. that's why i wasn't happy. then he said ""if your gonna give me sh*t, you can just take your bike out my shop and F'n leave. i don't need your F****IN business. as was like fine. i take it back. as i'm getting my bike he keeps insisting that it wasn't his fault, and he only did what i asked him to do. i told him i never heard of some double spring vavle spring, so how could you say that i told you to put that on. then he starts telling me that i have a bad attitude and i'm trying to blame him that i can't start my bike. i said no. i'm upset cause you said you'd work on my bike and now your not. then he was likeand i quo...

I like Nathan, the owner of Factory Wrench. He really cares about the work he does, and tries to help people out when he can. Unfortunately, this is offset by his impatience with novices.I brought in my beat up 1983 Honda Magna, and even though he says he thought of telling me to take a hike, he decided to help me out. And he was very helpful and put a lot of time into talking to me about my needs. He did me a favor by not taking his usual half-payment in advance, and charged me the cheaper of his hourly rates (though he didn't point this out, and I didn't read the contract closely enough, so I didn't realize this until after the work was done, and I'd pissed him off). He let me provide used parts, and put a lot of time into making sure that they worked properly.However, I am a novice with motorcycles, and I didn't understand right away what sort of deal and service he was providing me. When I tried to understand by talking to him about my bill, he assumed I was unappreciative (rather than just ignorant). He said he didn't want to work on my bike, and that he didn't need to work for money; he does it for fun, and me asking questions about my bill took the fun out of it. He was not interested in hearing my apologies or explanations, and hung up on me after a few minutes.If you go to Factory Wrench, and you like the work they do, just don't question your bill, or you will be asked to not return.

I like Nathan, the owner of Factory Wrench. He really cares about the work he does, and tries to help people out when he can. Unfortunately, this is offset by his impatience with novices.I brought in my beat up 1983 Honda Magna, and even th...

They insist you pay cash, sometimes before any work is done (cash flow / parts ordering problem) The owner yells at customers (I've witnessed this first hand). Work orders not done to specification and are sometimes lost (also experienced this first hand). Charged for work that wasn't done correctly, or wasn't done at all. in short, NEVER take anything here to be fixed.

i see other people on here who have had a hard time with this place. i cant see how that's possible. Ive had routine service done on my CBR, referred friends, and now even getting insurance work on my bike done here. The owner is beyond fri...