When I went in this shop to find out why my car was making a whining noise they charged me almost 300 dollars to fix it. Now not only am I out of 300 dollars, my car still makes the same noise and I can't turn the wheel. Thanks a lot.
Posted: 8/10/2015 • Last edited: 8/14/2015 • Link to this review
We are sorry you feel this way. Upon diagnosing your car, we informed you that your rack and pinion was also coming apart and would need to be replaced as well to repair all of your problems. You declined those repairs at that time.
I had already taken my car to a few other shops and they couldn't figure out why I failed my emission. Fairburn Emission figured it out and had it fixed within one day. Even though their parking lot is always packed with cars, they are quick to tell you what is wrong and quick to fix the problem. I definitely recommend to anyone that needs a trusty mechanic.
Posted: 5/07/2013 • Last edited: 8/10/2015 • Link to this review
Reading these other reviews and snds like they are made up. Trustworthy is synonymous w/RELIABLE! These guys had my vehicle well beyond what they claimed they wld. Its been almost 2 weeks and they keep giving me the run around. Very Crappy Business Tactics, avoiding calls, and full of excuses!! When my vehicle is done, I will NEVER AGAIN bring my vehicle here.
Posted: 4/17/2013 • Last edited: 8/10/2015 • Link to this review
This was my first experience of taking my VW Passat to someone other than the dealer. I felt as if the guys and girls went above and beyond with their service. The repair price was about half of the dealer cost and its running perfect. A++++
Posted: 4/19/2012 • Last edited: 8/10/2015 • Link to this review
I was not happy with the service here. The person who did my emissions inspection could not explain why my car didn't pass in a way that helped me. I was able to get a better explaination and more helpful service at a different location.
Posted: 2/02/2012 • Last edited: 8/10/2015 • Link to this review
I can not say enough about how much I appreciate these guys and ladies. I have always done most of my own repairs in the past, only because it is extremely difficult to find someone you can trust to do the work right and even more importantly to be honest. Well I have finally found a great group of people I can trust. Jonathan and his father have done two large repairs for me on two vehicles, within the last 6 months and both times they have given me more and more reason to trust them and there expertise. They stand behind there work unconditionally and if they happen to break an expensive thermo-switch for example during a timing belt job (or anything else for that matter) they don't come back to you with stories about how it was broken when you dropped it off though they very easily could and I have had that experience in the past with some mechanics. But they don't because there is no lack of integrity here; they follow the golden rule of "doing onto others as you would have done onto yourself". That is very, very rare in any business today. So all I can say is that my family and I have been blessed in many ways and Fairburn Emissions is just a great example of wonderful new blessing in our lives. Joe M.
Posted: 9/15/2009 • Last edited: 8/10/2015 • Link to this review
This is a family run company - and they treat their customers like family. They are knowledgeable, professional, honest and fair. They have my business . . . and they deserve yours! There aren't many companies today that have this superior a level of customer service.
Posted: 3/02/2009 • Last edited: 8/10/2015 • Link to this review