• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers

Fairfax Marble and Granite, LLC

(703) 204-2222

2720 Dorr AvenueFairfax, VA 22031   map »

Business overview

Reviews

View More »

Horrible customer service, 7/18/2011

I stopped by Fairfax Marble & Granite about a month ago to look for granite for my counter tops. A very unfriendly man (John Frandsen) greeted me, asked a few random questions, then gave me a clip... board and sent me solo to go look at slabs. I wrote down several that I liked and made it clear that I wanted an estimate for those slabs. In his office, I gave him the sketch of my countertops with measurements which he copied and told me he'd have the manager give me a quote before the end of the day. He gave me a card and I haven't heard from them since. I even wrote an email asking about the estimate I was promised to no avail. It was no sweat to me because I'm not about to beg for anyone's services - I simply moved on. But, the service was so poor and a bit strange that I felt compelled to rate it. I thought in this economy, customer service would have ramped up but perhaps they do enough commercial business or work with architects and they could care less about folks that walk into their show room...?

VIEW MORE »VIEW LESS »

Displaying 1-1 of 1

Reviews

kdw071

Reviews: 0

Horrible customer service

I stopped by Fairfax Marble & Granite about a month ago to look for granite for my counter tops. A very unfriendly man (John Frandsen) greeted me, asked a few random questions, then gave me a clip board and sent me solo to go look at slabs. I wrote down several that I liked and made it clear that I wanted an estimate for those slabs. In his office, I gave him the sketch of my countertops with measurements which he copied and told me he'd have the manager give me a quote before the end of the day. He gave me a card and I haven't heard from them since. I even wrote an email asking about the estimate I was promised to no avail. It was no sweat to me because I'm not about to beg for anyone's services - I simply moved on. But, the service was so poor and a bit strange that I felt compelled to rate it. I thought in this economy, customer service would have ramped up but perhaps they do enough commercial business or work with architects and they could care less about folks that walk into their show room...?

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO