I stopped by Fairfax Marble & Granite about a month ago to look for granite for my counter tops. A very unfriendly man (John Frandsen) greeted me, asked a few random questions, then gave me a clip board and sent me solo to go look at slabs. I wrote down several that I liked and made it clear that I wanted an estimate for those slabs. In his office, I gave him the sketch of my countertops with measurements which he copied and told me he'd have the manager give me a quote before the end of the day. He gave me a card and I haven't heard from them since. I even wrote an email asking about the estimate I was promised to no avail. It was no sweat to me because I'm not about to beg for anyone's services - I simply moved on. But, the service was so poor and a bit strange that I felt compelled to rate it. I thought in this economy, customer service would have ramped up but perhaps they do enough commercial business or work with architects and they could care less about folks that walk into their show room...?
Posted: 7/18/2011 • Link to this review