While looking for a flight school, I came across Falcon Aviation's social media sites. And based off those sites, this establishment looked merry. Then I spent six days with them. A nightmare. On the formal visit to inquire more information I was unsure of the floor staff's competency. Nearly all of my questions were answered with a business card and a remark "call so and so" or "email so and so." When I finally got some real answers from some friendly flight instructors it turned my hopes up. I've finally found a solid establishment to train. Well just signing up is an absolute pain. Customer service is non-existent and seems to be a forbidden practice. The enrollment consent seems infinite with an insane refund policy. Add that to a sour VA program and it just became worse. The school employs many nice instruction staff member but many are young fresh out of high school with the dream of sitting right seat in a regional jet. Sounds a little unnerving, I wanted an instructor who was a little more experienced and looked to me as more than just hours in his log book so he could run to an airline. I really did not want to be the first student guinea pig for someone who still has their temporary instructor certificate. I did a little fishing and found some accident history on the school. I backed out before I could sign to the devil. Unfortunately, the only decent flight training schools are on the north side of Atlanta. The drive is long but the quality and service is better.
Posted: 10/13/2014 • Link to this review
This flight school is dangerous. With numerous aircraft incidents recently (some aircrafts totaled) combined with young and inexperienced flight staff makes me question this establishments ability to produce safe and skilled pilots. Not all of Falcon's instruction staff are like this however. (Although at the KAHN base, you wouldn't know as it is staffed by children.) Unfortunately, the south side of Atlanta has a shortage of flight training facilities so most people settle for Falcon Aviation Academy. Beginning the "Falcon Experience" can be quite a challenge. Their contract or Training Agreement is lengthy with a ridiculous refund policy. On top of that there is no personal customer service. Cattle call. Everyone is a credit card number. We are glad we backed out and did our homework before committing to this school.
Posted: 3/05/2014 • Link to this review
Unless you are a foreign national, do not waste your efforts or money. This location is only in it for the big bucks.. foreign government bucks. The representatives are not friendly and they are too focused on international programs to work with you. They have some nice airplanes but this flight school is far from worth it.
Posted: 12/14/2013 • Last edited: 12/16/2013 • Link to this review
Falcon staff will assure you when signing up that they will take care of you. However, the prior poster is correct when he mentioned the multi-page "flight enrollment agreement" that all students must sign. This agreement basically freezes your money in their account. Most instructors do not want to teach you as much as build hours before going off for their "real pilot job". Some instructors are downright arrogant and rude. The staff can be a bear to work with on any issue - their attitude: "it's their way or the highway". Try anyone else besides these guys if you can help it. Even if you have to pay a few dollars more, it is worth it to go somewhere else! FYI - I signed up and took lessons at Falcon's Athens location.
Posted: 7/07/2012 • Link to this review
Having trained at three other flight schools around the Atlanta area I found Falcon to be the best value. I spent close to $20k with Falcon Aviation Academy and had a very pleasant experience. My instructors were understanding of my hectic work schedule and management always did their best to accommodate my requests. They do have a tight refund policy but being a business man myself I understand where they are coming from. I learned that you get out what you put into your training. They have the staff and the airplanes to get you done as quick as you would like but safety is more important than a rushed program to them. I would highly recommend this business to any businessman or even aspiring career pilot!
Posted: 7/28/2011 • Link to this review
They have a very aggressive refund policy, so I would advise you to carefully read the multi-page contract they require, even if all you are wanting to do is get checked out. I was dissatisfied with my instructor - he insisted on doing instrument training when my initial goal was getting checked out to rent. After repeatedly requesting that we focus on the checkout process, I finally decided to go elsewhere. Since I had just added more money to my account, I had a fairly high balance. I asked for a refund, and they kept $200 after only having the money for 8 days. In fact, since it was via CC, I doubt they even had the actual money yet. The refund amount is based on when you first sign their training agreement, not when you deposit the money. So, if you deposit additional money 30 days into the program you immediately forfeit 45% if you decide you want a refund. I was only flying once per week a month went by before I decided things were just not working out. They are a pilot mill and primarily focused on foreign students with loan money. Thus, customer service is not a high priority. In fact, I got the impression that it was more of a high school type of environment instead of a business.
Posted: 8/13/2010 • Link to this review
I received my private through commercial training under part 141 with Falcon Aviation Academy and it was an absolute nightmare. The instructors were mean and arrogant, while it seemed to me that they were just trying to gain enough hours to get hired on with a regional without actually caring about the job of instructing. The pricing is comparable and competitive with that of other local businesses. Falcon utilizes Diamond aircraft which is supposed to offer more operational efficiencies however Falcon charges $104/hr which is still too much for a single engine trainer. The scheduling as of the first half of this year has been chaotic due to a large influx of Indian nationals whom are also competing for training time with limited resources. On a positive note, the maintenance department at Falcon is one of the better aspects about the academy with their aircraft usually in good shape and maintenance requirements met by federal regulations. The overall experience at Falcon Aviation Academy was a negative experience and I would not recommend it to prospective students who value positive feedback and customer service excellence. If you are looking for a part 141 school, try some of the better known names such as Delta Connection Academy, Flight Safety Intl. or ATP to name a few.
Posted: 10/01/2007 • Last edited: 5/05/2010 • Link to this review
We appreciate your honesty and this just proves that no flight academy is perfect. There will always be some that are unsatisfied with the product and while we continuously attempt to provide the best quality of training for the customers dollar, we can not please all. In regards to the price...yes, the Diamonds are more cost effective on fuel burn but never let someone fool you into believing that this should produce a lower cost per hour. New aircraft require a lot of work and time to maintain that condition We feel this is justification for the "competitive" pricing. We treat the above comment as a potential area for improvment and we would appreciate any further response be directed to a Falcon Representative so that we may find out how we may continue to increase the standards of training that we provide. If desired, please contact us at email@example.com
Looking for consistency in instruction, quality of equipment and instruction as well as low cost provider...then you must check out Falcon Aviation Academy south of Atlanta ... with satellite locations in Dekalb and Athens.
Posted: 10/24/2006 • Last edited: 5/05/2010 • Link to this review