We go to this WellStar Urgent Care clinic several times a year as it is the only one in the area. Dr. Falo is usually helpful once we make it back to see him, but I find the attitude at the front desk and the lack of urgency, service and compassion unfathomable. Yesterday evening, the wait time was more than an hour though there were only 2 patients ahead of us. The two women at the front desk seem to hate their work and it shows in interactions with patients. I've grown to realize this is standard. A 12-year old boy was in and vomited in the waiting room during his wait. The staff seemed truly inconvenienced that he was sick and the one who came to address it took 10 minutes to do so and only removed the trash can and covered that on the floor with a magazine! Unbelievable... Dr. Falo, Wellstar - please put your front office staff on an action plan. Or just replace them!
Posted: 8/31/2009 • Link to this review