I can't really blame the employees here - it's got to be the management. Taking in 6 boxes to ship they have 2 coworkers stationed at the door for some reason, like Walmart I guess, but when I asked for their help carrying in my packages they couldn't do that. Then waited at the counter for the 1 person working there to clear the 6 people in front of me. All the time, the 2 at the door are just standing there. There's more, but suffice it to say once you get past this Kinko's mentality - it's worth it. I mean what's the alternative - the Post Office?
Posted: 2/15/2011 • Link to this review
I walked in to FedEx Kinko's with a 30 page document to fax. I will never get that hour of my life back. First, there was a paper jam. Enter unenthusiastic employee. Said employee takes the document back to use one of their other fax machines. Somehow, it took him 1 hour. Then, it cost me $45. I could have hired someone to take the document across the country on a camel more efficiently. The only positive thing I can say is that the fax was actually sent to the correct number. I hate you FedEx, I hate you.
Posted: 1/08/2011 • Link to this review
On a Wednesday, I brought in 2 pdf files on a flashdrive, one in color, one grayscale. Needed 105 copies of a 6 page B&W booklet with color cover by Friday. Dave greeted me at the door, asked me what I needed, escorted me to the print center, & went to work immediately on my project. All it required was finding out what paper stock I wanted, & which files on the flash drive to print. I had a proof in my hands immediately that looked great. He guaranteed delivery by the next evening. But three hours later, I had the completed project in hand, great quality, just what I asked for, at a competitive price. Courteous, competent, respectful customer service, no hassles, no drama, no complications, no excuses. FedEx Kinko's was able to very easily print for me what Printmaster of Decatur said was impossible to do -- an extremely simple job that should have been very easy for Printmaster, but their customer service, attitude, and competency were shockingly low compared with FedEx Kinko's. After the extremely indefensible, unprofessional non-service and time-wasting runaround I received at Printmaster of Decatur, FedEx Kinko's was a comparative breath of sanity and fresh air. Don't waste your time at Printmaster getting accused of providing inadequate files when they simply don't know how to use software & a printer. Take those exact same files to Kinko's and they will get the job done well, fast, courteously, and professionally, by people who know how to do their job.
Posted: 12/15/2010 • Last edited: 2/15/2011 • Link to this review
Read many of the reviews below and one thing stands out about this copy/print shop: the staff are terrible. It's as simple as that - I rarely encounter an intelligent, helpful person at this place. I've been to this FEDEX Office / Kinkos more times than I care to and the problems are recurring: (1) surly and uncaring staff; (2) no paper and/or print/copy jams; (3) no one around to help out; and (4) high prices. I used to avoid owning printers, but this place has made me reconsider - I'm going to buy a personal printer/scanner soon.
Posted: 1/19/2010 • Link to this review
I have never been treated so poorly or received such horrible service. The staff was incredibly rude and inattentive, and when my business partner returned the next day and the job was incorrect (despite having made an extra trip back there the day before to approve the proof), the manager yelled at her and insulted her. To top it off, Office Depot did the job correctly the same day for a third less cost.
Posted: 1/18/2009 • Link to this review
I recently needed to ship my bike to Texas for a ride in Mexico. Fedex ground was cheapest and most fastest. The people couldn't have been more helpful, nice or courteous. They even helped me hoist the 65 lb box up on the counter. Easy to access from the parking lot too.
Posted: 10/08/2007 • Last edited: 2/15/2011 • Link to this review
I recently had Kinkos print a large order of brochures for me. They assured me multiple times that my order would be printed by the deadline I gave them which did not happen. I went to Kinkos multiple times to view a proof and every time the staff had no idea who I was or where my order was. It took 5 trips to kinkos and around 20 phone calls to finally get my order printed, even then we were miss quoted on the price and ended up paying $200 more than we were first told and the brochures were not folded correctly. The staff was unwilling to help and seem generally confused and extremely unorganized. I will not go back to this Kinkos again.
Posted: 9/13/2007 • Last edited: 1/02/2008 • Link to this review
Dealing with Kinko's is never really a fun experience. I have mixed feeling about this one. It all depends on the staff that you get. I needed to print a large banner. The first lady I got couldn't have cared less about me and was not helpful at all (which is bad considering I had no idea what I was doing). I asked for someone else and he was able to help me--and was much more friendly about it. But, the store is 24 hours, so when you need to print a banner at 3:30am, I suppose that is a convenience.
Posted: 10/27/2006 • Last edited: 1/02/2008 • Link to this review
Often I go to Kinkos for a specific need and they have always provided options, suggestions and quick service. They are great to work with because you know that you will receive excellent service.
Posted: 11/11/2005 • Last edited: 2/15/2011 • Link to this review
I don't know what has happened to the service at this location of Kinko's. the last three teims I have been threr I have encountered long lines,. surley staff....and poor parking. this used to be such a good location with friendly staffers and lots of good products. I hope they can made it good again as I miss the way it used to be.
Posted: 10/26/2005 • Last edited: 1/02/2008 • Link to this review