Terrible, TERRIBLE service! We had a fence installed, which is supposed to have a 5 yr installation warranty. About a year and a half after installation, the gate hangs making it difficult to go in or out. We called and for the first week they gave us the run-around. They said they would send someone over, but they didn't. After that, they just ignore our calls. They don't call and communicate back, just leave you waiting. I've left messages and still haven't heard back from them. So much for the promise of warranty, these people are not planing on fixing anything. Be careful where you spend your money. Fences are not cheap, they are expensive and these people are not trustworthy.
Posted: 5/29/2015 • Link to this review
What began as a professional and friendly business transaction to install a very (!!) simple vinyl picket fence quickly turned into a chaotic series of mishaps that were never resolved, even when the 'owner/manager' stepped in to assist. Our project was never completed, leaving us with $1000 worth of fence parts sitting in our garage. No phone call, no email...just a no show to complete. We would definitely not recommend them - completely unprofessional. So disheartening.
Posted: 10/15/2014 • Link to this review
I looked at three contractors to build out a french gothic picket fence. We had a complicated slope to the yard and needed to put a gate across the driveway to connect two previously unconnected parts of our yard. I told Adam the price I was hoping to get close to when he came out. He came up with some really creative ideas to get our price a little lower while still maintaining quality. When I went with Adam's team, they came out and installed things very quickly. When it was done, everything was well done, but I wasn't happy with the way the posts and pickets were directly up against each other (instead of being spaced out). I was being a difficult customer, but Adam really worked with me to get the fence looking how I wanted it. He was very accommodating and the team ended up taking all the pickets off and putting them up again spaced out evenly. At the end of all that, the fence looks great and they didn't even charge me extra for all the changes. Truly great customer service. Highly recommended. Adam will work with you to get you something you'll love.
Posted: 10/14/2014 • Link to this review
When I first called I was a little hesitant because the receptionist said it would be a week before the estimator could meet me. But when Adam got there he was super-friendly, he gave me a lot of information that the other guys didn't. He was more willing to work with me to customize the style than the other guys. Adam bragged about Fence Workshop's quality and customer service, and he didn't let me down at any step during the process. My fence got installed within a week and a half with the custom gate that I wanted.
Posted: 10/19/2013 • Link to this review
I recently hired Fence Workshop, March 2013, in Atlanta to install the Skyline Fence in pressure treated pine at my own house. Over 250 feet of it. The fence was not what I agreed on, not done on time 3 days estimated 9 days to complete, poor quality, rude people. See full review on houzz
Posted: 4/01/2013 • Last edited: 7/02/2013 • Link to this review
We are really disheartened that Patrick did not like our service. We built his fence according to the signed contract, we met the pricing of a competitor, and we even came back out and changed out the top boards for smaller sizes at no extra charge to make the customer happy, even though we originally installed exactly what was in the signed contract. The fence did not take 9 working days to complete, but it did take 9 days for us to reschedule our installers after Patrick kicked them off the property on day 2 of installation. We learned some valuable lessons from this installation, and our processes are better because of it.
The crew at this company does terrific fence work. They built me a wood fence along the side of my yard and a chain link in the back. Each fence was built really well with good materials.
Posted: 10/25/2011 • Last edited: 7/02/2013 • Link to this review
I don't even know where to begin. Everyone here bent over backwards to make sure my fence was built perfectly and that I got good customer service. They build my fence in Marietta just outside of Atlanta and were able to come out for an estimate next day, install the fence the next week and then put me in aw when I saw it done. Best looking fence in the are by far. Way to go Fence Workshop.
Posted: 10/12/2011 • Last edited: 7/02/2013 • Link to this review