My air handler went out and after researching and reading several reviews for Ferguson and on other companies, Ferguson Heating and Air was my first call. I spoke with Jim Schmidt, after he listened to my situation he offered several options some within my budget and others that was manageable. He explained each option and also sent me email with the options. Jim listened and was very patient with me and answered all of my questions. We scheduled the diagnostic appointment, the tech was on time and very friendly, he answered all of my questions and gave me the problem from the diagnostic, the problem was my air handler and the air unit outside. I spoke with Jim about pricing and he worked out manageable price for the parts, labor and installation, after we schedule an appointment to fit my schedule. Upon arrival, I was greeted in a friendly and professional manner the techs explained to me what they would be doing and about how long it would take to complete the work. They covered my carpets and were very neat and quiet. I had a great experience. I would gladly recommend Ferguson services to anyone. Thank you both for bringing air back into our home.
Posted: 10/09/2013 • Link to this review
Those first really hot days of the season with more on the way. Everyone was backed up and putting me in the queue, but Ferguson "squeezed me in." The service was efficient; there was no hard sell on anything I didn't need; the price for the call was pretty much the going rate. If I have future service needs or when it's time to upgrade my system, I'll certainly call Ferguson.
Posted: 6/04/2008 • Link to this review
Ferguson installed heating and air in a new home we purchased in December 2004. The quality of service is poor and the customer service is even worse. Check with the BBB in a few weeks.
Posted: 11/13/2007 • Last edited: 1/02/2008 • Link to this review