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Ferguson Heating & Air Conditioning

4 Reviews

(404) 763-3240

1298 Central AveEast Point, GA 30344   map »

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Reviews

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Great Company!!!!, 10/09/2013

My air handler went out and after researching and reading several reviews for Ferguson and on other companies, Ferguson Heating and Air was my first call. I spoke with Jim Schmidt, after he listened... to my situation he offered several options some within my budget and others that was manageable. He explained each option and also sent me email with the options. Jim listened and was very patient with me and answered all of my questions. We scheduled the diagnostic appointment, the tech was on time and very friendly, he answered all of my questions and gave me the problem from the diagnostic, the problem was my air handler and the air unit outside. I spoke with Jim about pricing and he worked out manageable price for the parts, labor and installation, after we schedule an appointment to fit my schedule. Upon arrival, I was greeted in a friendly and professional manner the techs explained to me what they would be doing and about how long it would take to complete the work. They covered my carpets and were very neat and quiet. I had a great experience. I would gladly recommend Ferguson services to anyone. Thank you both for bringing air back into our home.

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poor customer service, 6/14/2012

Horrible customer service. Appointment time wasn't kept by them and apparently running late means 2+ hours late. I actually didn't mind them running late but a telephone call would have been nice,... and uh...professional. I missed three hours of work to be home, time I will not be compensated for. All Mark could do was state "we're doing the best we can." Really, Mark? Did you forget how to use a telephone? Needless to say, I am no longer a customer. I will take my maintenance contracts on two different properties elsewhere. As Clark Howard would say "Thank you Mr. No Service."

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Displaying 1-4 of 4

Reviews

happycyc

Reviews: 2

Great Company!!!!

My air handler went out and after researching and reading several reviews for Ferguson and on other companies, Ferguson Heating and Air was my first call. I spoke with Jim Schmidt, after he listened to my situation he offered several options some within my budget and others that was manageable. He explained each option and also sent me email with the options. Jim listened and was very patient with me and answered all of my questions. We scheduled the diagnostic appointment, the tech was on time and very friendly, he answered all of my questions and gave me the problem from the diagnostic, the problem was my air handler and the air unit outside. I spoke with Jim about pricing and he worked out manageable price for the parts, labor and installation, after we schedule an appointment to fit my schedule. Upon arrival, I was greeted in a friendly and professional manner the techs explained to me what they would be doing and about how long it would take to complete the work. They covered my carpets and were very neat and quiet. I had a great experience. I would gladly recommend Ferguson services to anyone. Thank you both for bringing air back into our home.

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katzmama

Reviews: 8

poor customer service

Horrible customer service. Appointment time wasn't kept by them and apparently running late means 2+ hours late. I actually didn't mind them running late but a telephone call would have been nice, and uh...professional. I missed three hours of work to be home, time I will not be compensated for. All Mark could do was state "we're doing the best we can." Really, Mark? Did you forget how to use a telephone? Needless to say, I am no longer a customer. I will take my maintenance contracts on two different properties elsewhere. As Clark Howard would say "Thank you Mr. No Service."

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sortahandydad

Reviews: 1

Best in Atlanta!

I switched to Ferguson from another provider over a year ago because of another company trying to sell me something I did not need. Ferguson is a first class operation with highly trained, caring technicians. Great service, great value - I highly recommend them.

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samcharlie

Reviews: 2

Personal service and great price!

I just had my central heating and air replaced by Ferguson Heating & Air. They did a tremendous job. I highly recommend them. They made suggestions that greatly improved how my system worked. I tell everyone about them.

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